SHARMEKA WILLIAMS
Washington
Summary
Experienced food service professional with 15+ years in high-volume environments, including hospital dining and retail food service. Proven leader with a background in team supervision, staff training, and daily operations management. Strong focus on food safety compliance, customer satisfaction, and improving team performance. Ready to step into a Food Service Supervisor or Manager role.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Food Service Associate I
Children’s National Hospital
Washington
08.2012 - Current
- Support daily food service operations in a fast-paced hospital environment
- Ensure compliance with food safety and sanitation standard
- Assist with food prep, catering, and workflow coordination
- Maintain clean and organized workstations
- Prepared nutritious meals for pediatric patients daily.
- Engaged with families to enhance meal experience during hospital stays.
- Trained new staff on food safety practices and service protocols.
- Responded to visitor questions and concerns with friendly, knowledgeable service.
- Organized storage areas for food products in accordance with safety regulations.
- Monitored food temperatures during cooking and serving processes.
Customer Service Team Lead
Harris Teeter
Washington
04.2008 - 08.2012
- Supervised customer service team to ensure excellent service standards.
- Trained new staff on company policies and customer interaction techniques.
- Resolved customer complaints promptly to maintain satisfaction levels.
- Scheduled shifts and managed team availability for optimal coverage.
- Collaborated with management on improving store operations and customer experiences.
- Monitored employee performance and provided constructive feedback regularly.
- Developed training materials to enhance staff skills and knowledge base.
- Handled cash and credit card payments and returned receipts, change and payment cards to customers.
- Analyzed customer feedback data to identify areas of improvement.
- Implemented company processes to effectively resolve customer service issues.
- Maintained an up-to-date knowledge base of products, services, pricing information, processes.
- Collaborated with other departments to ensure that customers' needs were met within established timelines.
Customer Service Supervisor
Whole Foods Market
Alexandria
12.2005 - 04.2008
- Supervised customer service team to ensure high-quality support.
- Trained staff on product knowledge and customer engagement techniques.
- Resolved customer complaints effectively and promptly, enhancing satisfaction.
- Coordinated daily operations to maintain store efficiency and organization.
- Implemented new procedures for improved service delivery and team performance.
- Monitored staff performance and provided constructive feedback regularly.
- Assisted customers with product inquiries and resolving complaints promptly and professionally.
- Answered phone calls and responded to questions and concerns.
- Supervised and trained customer service staff to ensure excellent customer service delivery.
- Prepared work schedules based on staff availability and forecasted demands to optimize personnel coverage.
- Created reports on daily, weekly, monthly basis related to customer service activities.
- Collaborated closely with upper management on projects involving new initiatives or improvements within the department.
- Identified areas of improvement in the customer service process and developed strategies to address them.
- Maintained knowledge of company products and services to promptly resolve complaints and concerns.
- Communicated regularly with other departments regarding any changes in policy or procedure that may affect customers.
Education
High School Diploma -
Spingarn Senior High School
Washington, DCSkills
- Team Leadership
- Staff Development
- Food Safety
- Sanitation
- Daily Operations Management
- Customer Experience
- Inventory Control
- Waste Reduction
Certification
Learn2Serve Food Handler Certification, 12/01/24
Timeline
Food Service Associate I
Children’s National Hospital
08.2012 - Current
Customer Service Team Lead
Harris Teeter
04.2008 - 08.2012
Customer Service Supervisor
Whole Foods Market
12.2005 - 04.2008
High School Diploma -
Spingarn Senior High School