Sharmen Pickering

• Assisted in maintaining cleanliness and organization of bar area to ensure compliance with health standards.
• Supported bartenders in preparing and serving beverages, enhancing customer service experience.
• Learned inventory management systems to track supplies and assist with restocking efforts.
• Gained knowledge of cocktail recipes and drink preparation techniques through hands-on training.
• Managed cash handling procedures including daily reconciliation reports, bank deposits, and accurate record-keeping practices for financial accountability.
• Enhanced guest experience with meticulous attention to detail in bar setup, presentation, and drink preparation.
• Resolved customer complaints professionally and effectively ensuring their satisfaction while preserving company reputation..
• Ensured compliance with all health and safety regulations by maintaining a clean workspace and enforcing strict sanitation practices.
• Closed out cash register and prepared cashier report at close of business.
• Adhered to state laws regarding alcoholic beverage services and customer regulations.
• Kept alcoholic beverages well-stocked and organized to meet expected demands.
• Crafted special drink and cocktail menu items for seasonal offerings.
• Upsold daily specials and beverage promotions to exceed daily sales goals.

• Oversaw daily bar operations, ensuring high-quality customer service and efficient workflow.
• Trained and mentored new bartenders on mixology techniques and customer engagement strategies.
• Implemented staff scheduling to align with peak service times, enhancing overall efficiency..
• Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
• Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
• Promoted a positive work atmosphere through clear communication, teamwork encouragement, and recognition of employee achievements.
• Followed alcohol awareness procedures for preventing excessive guest intoxication.
• Successfully resolved customer complaints, demonstrating strong conflict resolution skills and commitment to client satisfaction.
• Established rapport with regular patrons through attentive service, fostering loyalty to the establishment.
• Supervised and trained staff on preparing and delivering drinks, handling food, and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
• Improved customer satisfaction by delivering prompt and efficient service during busy shifts..
• Kept bar presentable and well-stocked to meet customer needs.
• Assisted in managing special events such as private parties or corporate functions, coordinating staff efforts for seamless execution.
• Polished glassware, bussed tables, and removed debris to keep customer areas clean.
• Served high customer volumes during special events, nights, and weekends.

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• Provided compassionate patient care, assisting with daily activities and ensuring comfort and safety.
• Monitored vital signs and communicated changes to nursing staff, enhancing patient response times.
• Assisted in the implementation of care plans, contributing to improved patient outcomes and satisfaction.
• Developed strong relationships with patients, fostering trust and improving overall care experience.
• Streamlined workflow processes for routine tasks, resulting in enhanced operational efficiency within the unit.