Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sharmeta Belcher

Dallas,TX

Summary

Achieved exceptional sales targets at BroadPath Healthcare by streamlining enrollment processes and leveraging expertise in workflow management and dispute resolution. Demonstrated strong call management skills and a deep understanding of Medicare, significantly enhancing customer satisfaction and retention for Ehealthinsurance.

Overview

2
2
years of professional experience

Work History

Process Associate

Genpact
02.2024 - 05.2024
  • Handled high volumes of incoming work requests professionally while maintaining excellent organization.
  • Managed multiple tasks simultaneously, ensuring timely completion of all assignments.
  • Identified and resolved process issues to drive optimal workflow and business growth.
  • Communicated effectively with colleagues and supervisors to resolve issues promptly and accurately.

Medicare Sales Support Associate

Ehealthinsurance
01.2023 - 02.2024
  • Developed comprehensive knowledge of company products and services to effectively address customer inquiries.
  • Enhanced team productivity by streamlining sales support processes and procedures.
  • Assisted in achieving sales targets through effective coordination with the sales team.
  • Improved customer retention rates by consistently delivering excellent service and support.

Medicare Sales Agent

BroadPath Healthcare
08.2022 - 01.2023
  • Streamlined the enrollment process with efficient documentation and data entry, reducing processing time.
  • Consistently met or exceeded sales targets by employing effective sales strategies and techniques tailored to individual client needs.
  • Helped eligible low-income seniors access financial assistance programs that reduce out-of-pocket healthcare expenses associated with Medicare plans.
  • Developed a deep understanding of various Medicare plans and regulations to provide expert advice to clients in need of guidance.

Education

High School Diploma -

Texans Can
Dallas
06.2009

Skills

  • Workflow Management
  • Process flows
  • Call Management
  • Dispute Resolution

Timeline

Process Associate

Genpact
02.2024 - 05.2024

Medicare Sales Support Associate

Ehealthinsurance
01.2023 - 02.2024

Medicare Sales Agent

BroadPath Healthcare
08.2022 - 01.2023

High School Diploma -

Texans Can

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Sharmeta Belcher