Sharmetra Miles

To teach, coach, train and development associates in all the needed areas that would assist them in providing excellent customer service to our in store customers and our online customers as well.

My job description was to assist the Service Desk Supervisor with customer facing issues and phone calls that needed immediate attention with missed deliveries or late arriving orders. To assist with prioritizing the service desk associates with their day to day task and helping them manage their breaks and lunches.

My job description was to help the front end Supervisor coordinate all cashiers breaks, lunches and to give cash increases and remove cash strips if needed. To make sure all. Registers were covered with a cashier to make sure our customers were assisted while checking out.