SHARMILA FISHBEIN

• Primary Job Responsibilities
• • Monitor daily flight activity and maintain awareness for active flights and crews
• • Confirm all crew hotel accommodations reflect appropriate days per crew’s schedule
• • Ensure ground transportation is confirmed and reflects appropriate pick-up/drop-off times, as
• Well as the exaWellddress for pick-up and drop- off locations.
• • Act as supplemental Point of Contact (POC) for 24-hour window of operation
• • Communicate information about transportation or hotel reservation changes to affected
• • Serve as a liaison between the Manager on Duty (MOD) and the Travel and Hotel departments
• • Handle high volume of communications (phone and email traffic, Teams messages, etc.) all
• • Creating a shift change briefing and participating in shift change meetings at the end of each
• Programs and Screens Monitor on a 12 hours shift.
• • Airline Information Management System (AIMS)
• • Microsoft Outlook (Flight Watch Inbox)
• • Finesse Phone Agent (Ready/Not Ready)
• • GlobalNet - Station Guides
• • Google Sheets – FWC Vendor Info
• • HARTS/CARTS

• Resolved billing disputes promptly, maintaining professionalism and customer satisfaction throughout the process.
• Collected room deposits, fees, and payments.
• Maximized revenue by upselling room upgrades and additional services.
• Handled cash transactions accurately, balancing daily reports at the end of each shift.
• Assisted guests with reservations, modifications, and cancellations to meet their travel needs.
• Provided personalized recommendations for attractions and dining options in the area, enhancing guest experiences.
• Managed group bookings to ensure seamless organization of events and accommodations.
• Communicated problems regarding guest rooms to housekeeping services and maintenance personnel.
• Supported front desk team members during peak times, ensuring efficient operations under high-pressure situations.

• ● Provided customer service and sales support for Merchant cash advance and SBA loans.
• ● Interacting with lenders, business owners via email fax, and phone to get them funded in 36 hours.
• ● Met with applicants to obtain information for loan applications and to answer questions about the process.
• ● Analyzed applicants' financial status, credit, and property evaluations to determine feasibility of granting loans.
• ● Explained to customers the different types of loans and credit options that are available, as well as the terms of those services.
• ● Compile copies of loan applicants' credit histories, corporate financial statements, and other financial information.
• ● Reviewed loan agreements to ensure that they are complete and accurate according to policy.
• ● Computed payment schedules.
• ● Stayed abreast of new types of loans and other financial services and products in order to better meet customers' needs.
• Provided valuable insights to senior leadership through detailed analyses of market trends, competitor performance, and industry benchmarks.

• Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
• Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
• Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
• Improved customer satisfaction by promptly addressing inquiries and providing accurate information regarding reservations, cancellations, and modifications.

● Provided customer service and sales support for Merchant cash advance and SBA loans.

● Interacting with lenders, business owners via email fax, and phone to get them funded in 36 hours.

● Met with applicants to obtain information for loan applications and to answer questions about the process.

● Analyzed applicants' financial status, credit, and property evaluations to determine feasibility of granting loans.

● Explained to customers the different types of loans and credit options that are available, as well as the terms of those services.

● Compile copies of loan applicants' credit histories, corporate financial statements, and other financial information.

● Reviewed loan agreements to ensure that they are complete and accurate according to policy.

● Computed payment schedules.

● Stayed abreast of new types of loans and other financial services and products in order to better meet customers' needs.

• Assisted in the planning of large-scale events, including conferences and festivals, contributing to their overall success.
• Enhanced customer satisfaction by providing personalized travel itineraries and addressing specific needs.
• Maintained accurate records of bookings, payments, and other essential information using advanced software tools.
• Coordinated transportation logistics for groups traveling via various modes such as air, rail, bus or private vehicle hire.