Sharmila Fishbein
Port Charlotte,FL
Summary
Experienced professional with over 19 years in international tour coordination, front desk operations, and reservation management. Proven expertise in managing guest inquiries, coordinating complex schedules, and resolving issues proactively. Fluent in English and Dutch.
Overview
7
7
years of professional experience
Work History
Flight Watch Coordinator
Atlas Air Worldwide Holdings Inc
White Plains, NY
01.2018 - 06.2025
- Monitor daily flight activity and maintain real-time awareness for active flights and crews.
- Coordinated crew hotel accommodations and ground transportation, ensuring precise scheduling and optimal locations.
- Serve as a supplemental Point of Contact (POC) for 24-hour operations and as a liaison between the Manager on Duty (MOD) and Travel/Hotel departments.
- Managed high volumes of communication via phone, email, and Teams, upholding professional service standards.
- Conducted shift change briefings to relay critical operational information effectively.
- Utilize Airline Information Management systems during 12-hour shifts.
Education
Tour and Travel Program Certificate -
Travel Institute
New York, NY01-1995
Associate Degree - Communications
Keizer College
Paramaribo, Suriname01-1991
Skills
- Flight operations coordination
- Safety management
- Operational readiness
- Airline information management
- Scheduling accuracy
- Communication tools
- Customer service
Timeline
Flight Watch Coordinator
Atlas Air Worldwide Holdings Inc
01.2018 - 06.2025
Tour and Travel Program Certificate -
Travel Institute
Associate Degree - Communications
Keizer College