SHARMILA MEKALA

Here are the rephrased resume bullets:

• Develop, execute, and manage test designs, including test cases, and scripts.
• Perform testing to ensure the alignment of the GUI, functionality, usability, and reliability of IT solutions with defined requirements and acceptance criteria.
• Primarily focused on the Contacts, Campaigns, Accounts, Opportunities, and Reports entities within the Salesforce Service Cloud application.
• Validated the fields and the pages based on the record page layouts.
• Contributed to extensive testing of Opportunity workflows and Process Builders during their conversion to Flow.
• Verified and validated the conversion of emails into cases and tasks in salesforce application.
• Followed the Scrum software development life cycle (SDLC) methodology for project execution.
• Administer test environments to support testing activities.
• Execute test scripts and log defects using Zephyr and Jira.
• Document and oversee defect resolution, following established protocols and expectations.
• Assist the development team in diagnosing and pinpointing the root causes of application defects and issues.
• Participated in User Acceptance Testing (UAT) by providing demonstrations, functionality screenshots, and test case flows.
• Contributed to the development of automation scripts using UFT.

• Led Salesforce testing initiatives covering both SFDC custom configurations and testing within an Agile development environment.
• Supervised Quality Assurance tasks and deliverables, including test planning, resource allocation, and task assignment.
• Performed diverse tests on custom fields, approval processes, validation rules, field dependencies, formula fields, triggers, and workflow functionalities.
• Verified multiple reports and tested dashboards based on role assignments and hierarchies.
• Tested Salesforce standard objects (Accounts, Contacts, Tasks) and custom objects, as well as page layouts and user access profiles.
• Contributed to IVR and Telephony integration within Salesforce. Worked closely with Business Analysts and the development team to understand business logic and workflows, aiding in CRM configuration and custom page development.
• Managed multiple sandboxes simultaneously to assess system readiness and identify gaps.
• Conducted various testing types, including UX, GUI, smoke, integration, negative, functionality, and user management/security testing.
• Utilized the open-source tool POSTMAN to test Web APIs. Analyzed scenarios and test cases to create automated test scripts using Selenium (Java).
• Ran automated scripts and delivered weekly reports on results.
• Provided comprehensive test and defect tracking reports to various stakeholders, highlighting risk assessment and product quality status.
• Validated data security measures and Sharing rules within Salesforce. Tested Users, Profiles, Role hierarchies, and Permission sets based on user profiles and public group settings.

• Worked alongside business users and technical subject-matter experts to understand business requirements, guiding the analysis and design of technical solutions.
• Created software requirement specifications to support sign-off, development, testing, and implementation phases of IT solutions.
• Kept track of team progress and sprint release status, communicating effectively with all relevant stakeholders and management.
• Conducted testing and collaborated with Engineering teams to address defects and ensure their resolution.
• Supervised the tracking of quality assurance metrics, with a keen focus on identifying opportunities for process enhancements.
• Documented test plans and test cases for Verizon dispatch software products, involving back-end data processing systems.

• Ensured the successful delivery of multiple projects, maintaining adherence to time, budget, scope, change, risk, and resource constraints.
• Established, implemented, and enhanced QA infrastructure, test procedures, processes, and quality standards across development and product releases.
• Formed a high-performing QA team through strategic hiring, training, coaching, and mentoring both onshore and offshore staff.
• Evaluated project challenges and devised solutions to meet productivity, quality, and customer objectives.
• Procured QA software tools, developed QA procedures, and instituted quality assurance methodologies and standards to clarify organizational quality objectives.
• Analyzed software defects and conducted weekly bug triage meetings with development and product management teams.
• Chaired weekly project meetings to discuss project status, issues, and milestones.
• Managed and oversaw the entire QA/UAT environments and coordinated release schedules with the release team.
• Provided guidance to the team in implementing automation testing frameworks using Selenium.
• Demonstrated proficiency in back-end testing by writing and executing SQL Queries.
• Conducted extensive data validation using SQL queries and performed back-end testing.
• Tested XML files and verified extracted data. Tested various stored procedures, triggers, and Jobs.
• Participated in migration projects, testing new tables and their structures, and validating data adhering to standards and business rules.
• Performed testing on Business Objects and Reports, including database connectivity and comparing frontend reports with backend data.

• Coordinated resource allocation across multiple projects, monitoring resource bandwidth and forecasting future availability, while scheduling new projects accordingly.
• Proactively mitigated risk by identifying, escalating, and resolving issues across various delivery groups and projects.
• Evaluated project issues and devised solutions to ensure productivity, quality, and customer goals were met.
• Participated in weekly/monthly QA metrics reviews and delivered QA status reports to senior management.
• Conducted interviews, made hiring decisions, and provided mentorship to team members.
• Established clear goals and objectives to foster the growth of the team and individual members.

• Developed, maintained, and executed feature verification activities to validate functional areas of the product.
• Contributed to the Scrum team, emphasizing Quality Assurance and testing functions.
• Oversaw testing projects by strategizing and coordinating testing efforts across various groups and departments.
• Collaborated with Project Management, Product Management, Development, Configuration Management, and User
• Testing teams to ensure successful project test phases.
• Reported to the project manager while serving as a liaison to define, decompose, and analyze business, technical, and functional requirements, and devise optimal testing solutions.
• Engaged in the Peer review process.
• Provided recommendations for enhancing QA processes, adopting best practices, and implementing initiatives aligned with business objectives.

• Collaborated with the team to comprehend application architecture, functional and data requirements, and integrations with other systems.
• Participated in testing the application across various mobile handsets.
• Integrated and validated the Real-Time Credit Card Validation Module with different Payment Gateway Systems.
• Served as the primary liaison between Development and Testing teams.
• Effectively communicated Test team’s expectations and strategies to both Offshore and local teams and the project manager.
• Developed extensive SQL queries and executed test cases.
• Collected and maintained/load test data for executing test cases.
• Worked with end users to devise test strategies and user acceptance test scenarios.
• Generated Test status reports and Defect reports for management review.

• Executed the complete life cycle of QA Methodologies, starting from Planning, Capturing, Creating, and Executing. Collaborated both independently and within a team environment to achieve Quality Assurance objectives for software product rollout.
• Defined test criteria, project schedules, and established the Test Plan baseline through project meetings and walkthroughs.
• Conducted functionality and regression testing across various application phases.
• Prepared test data for data-driven tests to dynamically test the application.
• Implemented Database checkpoints to validate insertions, updates, and deletions of records.
• Documented defects and ensured their resolution by coordinating with development and analysis groups using appropriate tools.
• Assessed existing practices against standard testing guidelines and focused on continuously improving the QA process.
• Fostered a close and collaborative working relationship with teammates and management to attain the expected QA results for the project team.