Sharmila Kumari Sharma
Little Rock,United States
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Decision Support Analyst
Acxiom
05.2023 - 12.2023
- Collaborated with clients to strategize and implement effective business solutions and oversee marketing campaigns
- Provided hands-on support to clients by ensuring accuracy in data segmentation, cleansing, formatting, and preparation for marketing initiatives
- Analyzed decision support processes and data to assess campaign effectiveness, data integrity, customer satisfaction, and cost efficiency
- Proposed and implemented technical solutions to optimize operational processes, conducted user training, and managed application administration
- Cultivated and maintained strong client relationships through clear and impactful communication
- Conducted data analysis and provided recommendations to improve technical operations
- Contributed to continuous improvement efforts for existing solutions
- Assisted in troubleshooting user processes when necessary
- Managed project tasks and ensured adherence to campaign management requirements within the production team
Math tutor
Mathematics Assistance Center(MAC)
01.2023 - 05.2023
- Conducted personalized tutoring sessions for students in algebra, calculus, and geometry
- Guided students through homework assignments, prepared them for exams, and ensured comprehension of mathematical concepts
- Monitored student advancements and implemented tailored strategies to address challenging areas and enhance understanding
Cashier
Compass Group
08.2021 - 12.2021
- Provided exceptional customer service by addressing inquiries, resolving complaints, and assisting with product location
- Maintained cleanliness and organization of the cashier area, ensuring a welcoming and efficient checkout experience for customers
- Collaborated with team members to restock merchandise, perform inventory checks, and uphold store presentation standards
- Utilized problem-solving skills to troubleshoot technical issues with payment processing systems and resolve discrepancies
- Upsold additional products or services to customers, contributing to increased sales and customer satisfaction
Education
Information Science -
University of Arkansas at Little Rock
01.2024
Nursing -
Arkansas Tech University
12.2021
Skills
- SQL
- Data Visualization
- Communication
- Work Ethics
- Relational DataBase
- Website Designing
- Programming in Python
- JAVA
- HTML/CSS
- Tutoring and Mentoring
Certification
- SQL for data analyst, 06/2023
- Project Leadership, 07/2024
- Become a Data Analyst, 07/2024
- IT Support for a Hybrid Workforce, 07/2023
Coursework
- Database Concept
- Web Technologies
- Web Client Application
- System Develop Method
- Information System Software
- Human Computer Interface
- Capstone (I & II)
Awards
- Outstanding Junior Award, University of Arkansas at Little Rock, 04/2023
- Arkansas Academy of Computing, 01/2023
Timeline
Decision Support Analyst
Acxiom
05.2023 - 12.2023
Math tutor
Mathematics Assistance Center(MAC)
01.2023 - 05.2023
Cashier
Compass Group
08.2021 - 12.2021
Information Science -
University of Arkansas at Little Rock
Nursing -
Arkansas Tech University