Summary
Overview
Work History
Education
Skills
Languages
Certification
Accomplishments
Websites
REFERENCES
Timeline
Generic

SHARMIN AKTER

BRONX,US

Summary

Highly skilled professional with advanced degrees in Information Technology, Project Management, and Business Analytics,

combining technical expertise with strategic insight to deliver impactful solutions. Adept at managing complex projects,

optimizing workflows, and utilizing data-driven methodologies to achieve organizational objectives. Extensive experience in IT

project management ensures the timely execution of initiatives while maintaining budgetary control and maximizing stakeholder

satisfaction. Proficient in leveraging Agile methodologies, advanced analytics tools, and cross-functional collaboration to drive

innovation and efficiency. Recognized for exceptional leadership, communication, and problem-solving abilities, with a proven

track record of leading diverse teams and delivering results in dynamic and fast-paced environments. Committed to fostering a

Culture of continuous improvement and innovation, enabling sustainable growth and success.

Overview

8
8
years of professional experience
1
1
Certification

Work History

IT Consultant

Upskill Consultancy
, NY
04.2025 - Current
  • • Advising clients on IT strategy, digital transformation, and technology adoption aligned with business objectives.
    Assessing client infrastructure, processes, and systems to identify improvement opportunities and technology gaps.
    Leading implementation of cloud-based solutions, with a focus on Azure and AWS architectures.
    Facilitating Agile workshops and supporting DevOps integration to enhance development workflows.
    Providing expertise in cybersecurity best practices, ensuring compliance with industry standards, and regulations.
    Coordinating with client stakeholders and technical teams to deliver scalable, cost-effective solutions.
    Utilizing tools such as JIRA, Power BI, and ServiceNow to manage project tasks, reporting, and service delivery.
    Delivering technical documentation, user training, and post-implementation support to ensure solution adoption.
    Continuously monitoring emerging technologies to recommend innovative solutions for client growth.

IT Project Manager

Ai Definitive Inc
06.2024 - 04.2025
  • • Led end-to-end management of AI and software development projects using Agile and Scrum methodologies.
    • Defined project scope, goals, and deliverables in collaboration with stakeholders and cross-functional teams.
    • Utilized JIRA and Confluence for sprint planning, task tracking, and documentation.
    Oversaw the integration of AI/ML models, managed data pipelines, and coordinated with data science teams.
    Managed project timelines, budgets, and resource allocation, ensuring adherence to KPIs, and client expectations.
    • Conducted daily stand-ups, sprint reviews, and retrospectives to maintain team alignment and improve workflows.
    • Deployed solutions on Azure Cloud, ensuring compliance with security and scalability standards.
    • Implemented process improvements using automation tools (e.g., Zapier, Power Automate) to boost team efficiency.
    • Monitored project risks and proactively developed mitigation strategies to avoid delays or cost overruns.
    • Maintained consistent communication with stakeholders through reports, dashboards, and presentations.

PROJECT MANAGER

Your Dream Homecare
NY, USA
06.2023 - 07.2024
  • Liaising with customers and patients to ensure seamless onboarding and general account management
  • Using appropriate verification techniques to ensure that projects, issues, and questions are handled in a timely and appropriate fashion
  • Report and escalate issues to upper management, as needed
  • Manage client feedback and relationships to support implementation and compliance updates within the company
  • Ensure that urgent tasks and issues are managed with care, while effectively communicating with management about risks, time constraints, and project hurdles.
  • Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
  • Planned, designed, and scheduled phases for large projects.
  • Met project deadlines without sacrificing build quality or workplace safety.
  • Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
  • Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
  • Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
  • Collaborated closely with senior management to align project objectives with strategic company initiatives, ensuring that efforts contributed to overall business growth.
  • Monitored project performance to identify areas of improvement and make adjustments.
  • Provided detailed project status updates to stakeholders and executive management.
  • Managed risk assessments and implemented mitigation strategies to minimize potential issues during project execution.
  • Created accurate budgets based on resource requirements, allowing for optimal allocation of funds across all aspects of the projects.
  • Effectively managed scope creep by establishing clear boundaries on requested changes while keeping projects aligned with original objectives and budgets.
  • Led cross-functional teams to successful project completions, improving team cohesion and productivity with effective leadership strategies.

PROJECT INTERN

Empire Property Management
NY, USA
04.2022 - 06.2023
  • Training and teaching new hires
  • Responsible for handing and distributing budgets
  • Running meetings for new hires
  • Quality control
  • Territory Management
  • Interviewing potential candidates; this includes analyzing their resume
  • Assisted in project planning for successful completion within budget and timeline constraints.
  • Provided clerical assistance to senior project staff.
  • Collaborated with customers to collect requirements and determine any issues of concern.
  • Balanced needs of as many as [Number] projects at one time.
  • Managed client communication distribution during ongoing projects.
  • Collaborated with senior leaders to create job bids for new projects.
  • Monitored and reported on project risks and proposed solutions.
  • Analyzed project performance data to identify areas of improvement.

ASSISTANT PROGRAM & FIELD OFFICER

Self Development Initiative (SDI)
Dhaka
03.2020 - 08.2020
  • Started work before COVID-19 as an Assistant Program & Field Officer for an Emergency Relief Distribution Program among the Cyclone Amphan-affected individuals
  • Responsibilities included making project budgets & project proposals, writing project completion reports, finding and contacting possible donors, visiting fields for implementing projects, and making visit reports.
  • Improved field operations efficiency by implementing innovative data collection and reporting techniques.
  • Developed strong relationships with stakeholders, fostering trust and open lines of communication during site visits and meetings.
  • Expedited decision-making processes by presenting comprehensive reports containing vital field insights to senior leadership teams regularly.
  • Managed multiple priorities effectively while adhering to deadlines under challenging conditions in the field.
  • Kept abreast of industry trends and best practices to drive continuous improvement initiatives within the organization's field operations.
  • Contributed to project success by actively participating in planning sessions, and providing essential input based on field experience.
  • Successfully completed projects within allocated budgets by closely monitoring expenses, reducing wastage, and negotiating favorable contract terms with suppliers when needed.
  • Analyzed survey reports, drawings, and maps to direct construction layouts.
  • Ensured compliance with industry standards, policies, and regulations through rigorous inspection protocols and documentation procedures.

SOCIAL WORKER INTERN

Ispahani Islamia Eye Institute and Hospitalnitive
DHAKA, Bangladesh
06.2017 - 12.2017
  • Led and managed social work project setting, focusing on improving patient care and support services
  • Collaborated with medical staff, social workers, and administrators to define project scope, objectives, and deliverables
  • Implemented project management best practices to ensure projects were completed on time and within budget
  • Monitored project progress, identified risks, and implemented mitigation strategies to ensure successful project outcomes
  • Facilitated communication between stakeholders to ensure alignment and project success.
  • Acted as a liaison between clients and healthcare providers, facilitating communication and coordination of care to optimize overall treatment outcomes.
  • Improved family dynamics through mediation and conflict resolution techniques during home visits and meetings.
  • Participated in ongoing professional development opportunities to stay current with best practices within the field of social work, enhancing service delivery quality.
  • Collaborated with interdisciplinary teams to develop individualized care plans for clients, resulting in improved outcomes.
  • Increased client engagement in community resources by establishing partnerships with local organizations and referring clients to appropriate services.
  • Reduced recidivism rates among probationary clients by implementing targeted interventions addressing criminogenic risk factors during case management sessions.
  • Conducted psychoeducational workshops on topics such as stress management and healthy coping strategies for at-risk youth groups.
  • Conducted thorough assessments of client needs, effectively identifying resources and interventions necessary for optimal support.
  • Contributed to program development efforts aimed at expanding service offerings for diverse client populations in need of specialized support.
  • Coordinated discharge planning processes for clients transitioning out of institutional settings, ensuring a smooth reintegration into the community.
  • Enhanced client well-being by providing comprehensive case management services and supportive counseling.
  • Consulted with other professionals to gain insight and advice and build a strong network within an organization.
  • Responded to crises and emergency situations to provide immediate assistance to persons in need.
  • Mediated between family members to facilitate conflict resolution and build healthy family relationships.
  • Collaborated with other professionals to plan and coordinate care for clients.
  • Monitored clients' progress to adjust treatment plans accordingly.

Education

MASTER'S DEGREE - technology

St. Francis College
Brooklyn, NY
08.2023

Skills

• Programming Languages: Python, R, SAS, SQL, Java

• Databases: MySQL, MS SQL Server, PostgreSQL

• Big Data Frameworks: Hadoop, BigQuery, Databricks, Apache Spark, Data Lake

• Data Analysis & Visualization Tools: Power BI, Tableau, Google Data Studio, Excel, Data Collection & Integration,

Data Preprocessing, EDA, Model Building

• Machine Learning & AI Tools: AutoML, MLflow, Scikit-learn, TensorFlow, Keras, Feature Store

• Project Management & Collaboration Tools: Jira, Trello, Asana, Microsoft Project, Mondaycom, Time Management,

Critical Path, Sprint Planning, User Stories, Smartsheet

• Business Intelligence & Analytics: Google Analytics, SAS Visual Analytics, IBM Cognos, M&A Screening, Financial

Analysis, DCF Modeling

• Cloud Platforms: AWS (Amazon Web Services), Microsoft Azure, Google Cloud, GreenLake

• ERP & CRM Systems: SAP, Salesforce

• Version Control: Git, GitHub

• Communication & Collaboration: Client Communication, Presentation Design, Pitch Decks, Cross-team Collaboration

• Web Development: RESTful Web Development, WordPress, Technical Knowledge

• Agile Methodologies: Scrum, Kanban, Sprint Planning, User Stories

Languages

English
Professional
Hindi
Professional
Bangla
Professional

Certification

• Project Management – CBRE

• Investment Banking – J. P. Morgan

• Elevate – Project Management – SAGEA

• Technical Consulting – SAP

• Business Analytics Specialization – Coursera

• Machine Learning Specialization – Coursera

• Agile Project Management – Coursera

• Software Engineering – Hewlett-Packard Enterprise

• Data Science – LLOYDS Banking Group

• Build a Full Website using WordPress Coursera

• Entrepreneurship and Innovation – City of Moreton Bay

• Manufacturing – DIAGEO

• Client Service – Bloomberg

• Introduction to Microsoft Excel – Coursera

Accomplishments

Rotary club social work organization

Rotary club of Dhaka, a Club Member, actively participated in organizing outreach programs that provided essential resources, such as food, clothing, and medical supplies, to underserved communities. This helped raise awareness about local poverty issues., Medical Social Work, completed the field work on Medical Social Work as a probationary social worker from 07/05/19 to 07/05/19.

Transparency International Bangladesh (TIB)

• Participated in advocacy campaigns and community engagement programs aimed at promoting transparency,

accountability, and anti-corruption measures.

JAAGO Foundation

• Worked on education and youth empowerment programs, contributing to the planning and implementation of community

based initiatives.

Pathway Bangladesh

• Engaged in projects focused on social inclusion and community development, contributing to educational and skill

building programs.

REFERENCES

· Sam Baharul

Chief Executive Officer (CEO)

Empire Real Estate & Property

Management empirerealty2453@gmail.com

· Malika Parlikar ( Chief Of Staff )

Dream Home Care mallika@yourdreamhomecare.com

· Sabrina Shuvra (Social Service Senior Officer in the hospital )

Ispahania Islamia Eye Hospital Sabrina.shuvra@gmail.com

· Md. Kamrul HasanHead of HR & Admin

Self-Development Initiative (SDI) hkamrul71@gmail.com

Vasanth,Neelima (hr@aidefinitive.com)

Md Rasel Ul, Alam ( hr@upskillconsultancy.com)

Timeline

IT Consultant

Upskill Consultancy
04.2025 - Current

IT Project Manager

Ai Definitive Inc
06.2024 - 04.2025

PROJECT MANAGER

Your Dream Homecare
06.2023 - 07.2024

PROJECT INTERN

Empire Property Management
04.2022 - 06.2023

ASSISTANT PROGRAM & FIELD OFFICER

Self Development Initiative (SDI)
03.2020 - 08.2020

SOCIAL WORKER INTERN

Ispahani Islamia Eye Institute and Hospitalnitive
06.2017 - 12.2017

MASTER'S DEGREE - technology

St. Francis College

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SHARMIN AKTER