Results-driven management professional with experience leading teams of 25 in fast-paced warehouse and retail settings. Skilled in optimizing workflows, ensuring safety compliance, and improving operational efficiency. Demonstrated success in conflict resolution and staff training, with a focus on implementing effective management strategies.
Work History
Lead Forklift Driver
1 Year 5 Months
Penske Logistics | 06.2025 - Current
Operated material-handling equipment safely as certified forklift operator, training team members on proper procedures to enhance safety culture
Ensured all team members followed proper material-handling procedures and warehouse safety protocols, contributing to a safe work environment
Supervised and led a team of 15–25 employees, coordinating daily operations to ensure tasks were completed efficiently, accurately, and safely
Monitored adherence to material-handling procedures and safety protocols, fostering a safe work environment for all team members
Return Processing Associate
6 Months
Amazon | 09.2024 - 03.2025
Supervised and led a team of 15 employees, ensuring daily operations and assigned tasks were completed safely, efficiently, and on schedule
Coordinated day-to-day workflow and delegated responsibilities, maintaining productivity and meeting operational goals
Conducted quality control checks to ensure work met company standards and operational requirements, reducing errors
Resolved employee conflicts and workplace concerns to maintain a positive and productive team environment
Identified and resolved day-to-day operational issues, minimizing disruptions to productivity, workflow, or performance
Pick and Stage Associate
2 Years 7 Months
Amazon | 11.2019 - 06.2022
Led Safety Committee to promote a culture of workplace safety and compliance
Maintained a safe, organized, and efficient work environment while supporting overall warehouse operations
Ensured hazardous materials were properly identified, labeled, handled, and stored according to company safety procedures, reducing risk
Conducted safety checks and supported efforts to maintain compliance with warehouse safety standards and protocols
Educated and reinforced safe work practices among employees, reducing workplace hazards and promoting a strong safety culture
Collaborated with management and team members to address safety concerns and implement effective solutions
Supported ongoing safety initiatives, inspections, and awareness programs to improve overall workplace safety
Store Manager
2 Years 1 Month
Lids | 06.2018 - 07.2020
Processed incoming shipments efficiently to maintain optimal inventory levels
Conducted daily operations to ensure smooth store functioning and customer satisfaction
Performed embroidery services, enhancing product offerings and customer experience
Trained up-and-coming associates, improving team performance and knowledge retention
Opened and closed stores, ensuring security and operational readiness
Managed sales associates to drive sales and maintain high service standards
Took nightly deposits to the bank, ensuring accurate and secure handling of store revenue
Assistant Store Manager
1 Year
Robert Wayne | 06.2017 - 06.2018
Processed shipments to maintain accurate inventory and product availability
Executed efficient store operations to enhance customer satisfaction and sales
Created and managed employee schedules to ensure adequate coverage and productivity
Opened and closed store, ensuring compliance with security and operational procedures
Took nightly deposits to the bank, safeguarding store revenue and maintaining financial accuracy
Education
Associate in Science (A.S.) - Management and Supervision
Joliet Junior College | Joliet, IL | 12.2022
Associate in Science (A.S.) - General Studies
Joliet Junior College | Joliet, IL | 12.2022
High School Diploma
Oswego East High School | Oswego, IL | 05.2017
Skills
Warehouse management practices
Material handling
Pallet jack operation
Sorting and labeling
Proficient in prioritizing tasks
Accuracy and precision
Team management
Staff shift planning
Team oversight
Workforce education
Team collaboration
Customer relations
Customer engagement strategies
Client-focused approach
Analytical thinking
Interpersonal communication
Multitasking
Certification
Management and Supervision Certificate of Achievement
Entrepreneurship Certificate of Completion
Human Resources Management Certificate of Completion
Human Resources Management Certificate of Achievement
Accomplishments
Successful Attainment of Level J200 in the Reading Program (November 2015)
First Degree Black Belt in Taekwondo (August 2013)
Top salesman at Robert Wayne (2017-2018)
Ranked 1st in selling associate for Lids Hat CO in the State of Illinois for 3 Months straight (May 2019- August 2019)
3X Salesman of the Month at Maserati
Timeline
Lead Forklift Driver
Penske Logistics
06.2025 - CurrentRead More
Return Processing Associate
Amazon
09.2024 - 03.2025Read More
Pick and Stage Associate
Amazon
11.2019 - 06.2022Read More
Store Manager
Lids
06.2018 - 07.2020Read More
Assistant Store Manager
Robert Wayne
06.2017 - 06.2018Read More
Oswego East High School
High School Diploma
Read More
Joliet Junior College
Associate in Science (A.S.) from General Studies
Read More
Joliet Junior College
Associate in Science (A.S.) from Management and Supervision