Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Hi, I’m

Sharmistha Mukherjee

Fresno,California
Sharmistha Mukherjee

Summary

  • Adept at driving project success and fostering client relationships, my tenure at Asite LLC showcased my expertise in business analysis and client relationship building. Through strategic process improvements and keen analytical thinking, I significantly enhanced operational efficiency and customer satisfaction, positioning myself as a key asset in achieving and surpassing business objectives.
  • Versatile Professional Services Consultant in Construction market conditions. Decisive and strategic problem-solver with an organized and detail-oriented mentality.
  • Results-oriented Professional Services Consultant versed in data collection, organization and modeling. Successful at analyzing information and proposing effective solutions that resolve business operational problems and drive growth. Prepared to apply 1 years of experience to new role at Asite LLC. Reliable business professional with experience in project management, process improvement and financial analysis. Proven track record of successfully streamlining business operations and reducing costs. Adept at analyzing data to identify trends and developing strategies to improve efficiency.
  • Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

20
years of professional experience

Work History

Asite LLC

Professional Services Consultant
01.2024 - Current

Job overview

  • Managed multiple projects simultaneously, prioritizing tasks to meet deadlines without compromising quality or customer satisfaction.
  • Met with client management team to analyze workflow and propose policy improvements.
  • Established strong relationships with clients through consistent communication and proactive engagement, leading to increased trust and long-term partnerships.
  • Led process improvement initiatives within an organization's internal operations that resulted in cost reductions while maintaining service quality levels.
  • Delivered high-quality presentations to clients, demonstrating value of proposed solutions and securing buy-in from key stakeholders.
  • Provided ongoing support to clients throughout project implementation, ensuring smooth transitions and minimizing disruptions.
  • Aligned team objectives with organizational goals by setting clear expectations and regularly reviewing progress toward targets together with management input.
  • Developed customized strategies for clients, resulting in higher revenue growth and increased market share.
  • Gathered process and operational information, organized points and analyzed trends in order to provide current and useful information in support of business decision making.
  • Continuously updated professional knowledge through participation in training sessions, workshops, and conferences related to consulting services.
  • Reviewed company needs and developed actionable solutions to resolve problems and plan for future growth.
  • Generated reports detailing findings and recommendations.
  • Supported creation of detailed, technical financial models to value potential acquisition targets.

Asite Solutions Pvt Ltd

Senior Business Analyst
11.2009 - 12.2024

Job overview

  • Managed stakeholder expectations through transparent communication and timely status updates, ensuring alignment between project deliverables and business objectives.
  • Created detailed user stories for system enhancements, leading to improved functionality and user satisfaction.
  • Facilitated requirement gathering workshops, resulting in clear project objectives and deliverables.
  • Improved project efficiency by analyzing business processes and identifying areas for improvement.
  • Conducted gap analyses to identify discrepancies between current and desired states, leading to actionable recommendations.
  • Supported leadership team with reporting, analysis, and business presentations to inform divisional strategies.
  • Mentored junior analysts on best practices for business analysis techniques, fostering professional growth within team.
  • Evaluated vendor proposals for technology solutions, ensuring alignment with organizational needs and budget constraints.
  • Led process mapping initiatives, resulting in optimized workflows and reduced redundancies across departments.
  • Collaborated with cross-functional teams, ensuring cohesive approach to business analysis.
  • Enhanced stakeholder engagement through effective communication of complex data and insights.
  • Implemented Agile methodologies within project teams, increasing overall adaptability and responsiveness.
  • Ensured adherence to regulatory requirements by staying abreast of industry standards and best practices.
  • Spearheaded change management efforts during major system implementations, minimizing disruptions to daily operations while maximizing employee buy-in for new processes.
  • Identified cost-saving opportunities by conducting thorough financial analysis on company expenditures.
  • Worked with team leads and managing leadership, establishing robust talent pool with focus on people and continuous improvement.
  • Guided teams and refined Agile techniques throughout journey and evolution of delivery cycles, establishing documentation framework to support Agile methodology implementation with Waterfall-centric delivery team.
  • Managed team performance by implementing measurable metrics to track delivery of supporting requirement artifacts.
  • Developed diverse reporting packages to meet individual needs of sales, marketing, product management and senior leadership.
  • Grew business analysis team to support division growth and create robust team by replacing underperforming staff and recommending staff members for permanent roles.
  • Reduced corporate expenses by streamlining incentive and demand processes across regions.
  • Collaborated with stakeholders to define project objectives and criteria.
  • Applied honed problem-solving skills to analyze and resolve issues impacting business operations and goal achievement.
  • Performed gap analysis to identify areas of improvement.
  • Surveyed clients to ascertain requirements and expectations for product.
  • Analyzed data to identify root causes of problems and recommend corrective actions.
  • Utilized data visualization techniques to present and explain complex data sets.
  • Updated and developed scripts and queries to extract and analyze data from multiple sources.
  • Designed and developed data pipelines to acquire, clean and process data.
  • Developed complex dashboard and reporting tools to track business performance metrics.
  • Deployed predictive analytics models to forecast future trends.
  • Developed and maintained data warehouses and data marts to support business operations.
  • Implemented business intelligence solutions to increase operational efficiency.
  • Created dashboards to monitor and track key performance indicators.
  • Generated standard and custom reports to provide insights into business performance.
  • Developed data mining algorithms to identify and classify patterns in data.

Asite Solutions Pvt Ltd.

Customer Support Advisor
09.2004 - 11.2009

Job overview

  • Streamlined support processes for increased efficiency and reduced response times.
  • Enhanced team performance with regular coaching and feedback sessions.
  • Identified opportunities for upselling products or services during customer interactions, increasing revenue without sacrificing satisfaction levels.
  • Managed high call volume while maintaining a professional demeanor and ensuring first-call resolution.
  • Promoted a positive work environment by actively contributing ideas during team meetings aimed at enhancing overall productivity.
  • Handled escalated cases skillfully by collaborating with other departments and utilizing available resources to reach agreeable resolutions.
  • Participated in regular training sessions to stay up-to-date on industry developments and emerging trends related to support practices.
  • Improved customer satisfaction by resolving complex issues and providing exceptional service.
  • Contributed to the development of a new training program for incoming Customer Support Advisors, improving onboarding experience.
  • Recognized patterns in customer inquiries, suggesting relevant updates to company''s FAQs section on website to reduce future tickets volume.
  • Delivered exceptional customer service by prioritizing emergency issues and developing and employing workarounds to solve problems expeditiously.
  • Participated in ongoing training to learn new products and enhance skills to optimize customer support delivery.
  • Installed and configured operating systems and applications.
  • Installed, configured and maintained computer systems and network connections.
  • Researched and identified solutions to technical problems.
  • Created user accounts and assigned permissions.
  • Monitored system performance to identify potential issues.
  • Removed malware, ransomware, and other threats from laptops and desktop systems.
  • Offered assistance in implementing and developing training programs.
  • Assisted in development of system security protocols.

Education

Deaken University
Australia

Pursuing Masters Degree in Data Science from Data Science

Sikkim Professional University
India

Master of Computer Applications from Information Technology
07.2022

Himalayan University
India

BBA from Accounting And Finance
07.2018

National Institute of Management Studies
India

MBA from Business Administration And Management
06.2010

University Overview

  • Relevant Coursework: [Subject] & [Subject]

DBA
India

Associate of Arts from Customer Service Management
05.2009

Skills

  • Client Relationship Building
  • Business Analysis & Analytical Thinking
  • User Acceptance Testing
  • Process Implementation & Software Implementation
  • Sales Support
  • Requirements Gathering & Research abilities
  • Strategy Development & Process Management & Knowledge management
  • Project Scoping and Project Planning
  • Workshop Facilitation
  • Data Analysis & Process Analysis
  • Idea Development and Brainstorming
  • Quantitative skills
  • Audit reporting
  • Program Evaluation
  • Disaster Recovery Planning
  • International mobility management

Accomplishments

  • Achieved client satisfaction by completing task with accuracy and efficiency.
  • Resolved product issue through consumer testing.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Languages

English
Full Professional
Hindi
Native or Bilingual
Bengali
Native or Bilingual
Gujarati
Professional Working

Timeline

Professional Services Consultant

Asite LLC
01.2024 - Current

Senior Business Analyst

Asite Solutions Pvt Ltd
11.2009 - 12.2024

Customer Support Advisor

Asite Solutions Pvt Ltd.
09.2004 - 11.2009

Deaken University

Pursuing Masters Degree in Data Science from Data Science

Sikkim Professional University

Master of Computer Applications from Information Technology

Himalayan University

BBA from Accounting And Finance

National Institute of Management Studies

MBA from Business Administration And Management

DBA

Associate of Arts from Customer Service Management

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Sharmistha Mukherjee