Sharmus Evans
Denver,CO
Summary
Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.
Overview
8
8
years of professional experience
Work History
Help Desk Technician
TEKsystems
11.2023 - Current
- Provided basic end-user troubleshooting and desktop support.
- Installed, modified, and repaired software and hardware to resolve technical issues.
- Provided remote support to users across multiple locations, demonstrating flexibility and adaptability in problemsolving.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Monitored systems in operation and quickly troubleshot errors.
- Documented support interactions for future reference.
Night Auditor
Aspen Skiing Company
07.2022 - 10.2023
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
- Oversaw night auditing of daily room occupancy and hotel revenue.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Kept accounts in balance and ran daily reports to verify totals.
- Handled emergency situations calmly and professionally, keeping guest safety as the top priority at all times.
- Demonstrated proficiency in various software systems used for reservation management, billing adjustments, and report generation.
- Upheld hotel security by vigilantly monitoring CCTV footage and conducting periodic property walkthroughs.
Claims Administration Processor
Kanner & Pintaluga P.A
03.2021 - 06.2021
- Worked productively in fast-moving work environment to process large volumes of claims.
- Researched and analyzed complex claims to determine next steps and possible outcomes.
- Followed up with customers on unresolved issues.
- Improved customer satisfaction by providing timely and accurate information on claim status and resolution.
- Examined reports, accounts, and evidence to determine integrity and accuracy of information.
- Developed strong relationships with clients, facilitating trust and open communication during the claims process.
- Updated claims system to track claim status and provide relevant information to other department.
- Posted payments to accounts and maintained records.
- Generated, posted and attached information to claim files.
- Maintained confidentiality of patient finances, records, and health statuses.
- Tracked claims to ensure claims are closed/brought to resolution.
- File Claims with third party insurance agencies.
- Collect Police reports.
Purchasing Clerk
Ocean Reef Club Key Largo
09.2019 - 01.2020
- Organized purchasing files both physically and electronically for easy access during audits or reviews by management staff members.
- Tracked delivery status of outstanding purchase orders, providing updates to relevant departments as needed.
- Assisted in the implementation of new procurement software, leading to improved data management and reporting capabilities.
- Verified accuracy of bills of lading, contracts and purchase requests.
- Monitored inventory levels to prevent stockouts, ensuring timely replenishment of critical items.
Breakfast Cook
Sun Valley Resort
04.2019 - 09.2019
- Enhanced customer satisfaction by consistently preparing and serving high-quality breakfast dishes.
- Maximized kitchen efficiency by effectively organizing and managing food preparation tasks.
- Ensured optimal freshness of ingredients with proper storage techniques and rotation practices.
- Exhibited strong multitasking abilities to simultaneously manage multiple cooking stations during busy service periods.
- Collaborated with fellow team members to maintain smooth kitchen operations during peak service hours.
Customer Service Representative
Teleperformance
08.2016 - 05.2018
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Education
High School Diploma -
Spanish River High School Adult Education
Boca Raton, FL05.2017
Skills
- Ticket management
- Operating systems knowledge
- Application support
- Remote Support
- Zendesk
- HW/SW Troubleshooting
Timeline
Help Desk Technician
TEKsystems
11.2023 - Current
Night Auditor
Aspen Skiing Company
07.2022 - 10.2023
Claims Administration Processor
Kanner & Pintaluga P.A
03.2021 - 06.2021
Purchasing Clerk
Ocean Reef Club Key Largo
09.2019 - 01.2020
Breakfast Cook
Sun Valley Resort
04.2019 - 09.2019
Customer Service Representative
Teleperformance
08.2016 - 05.2018
High School Diploma -
Spanish River High School Adult Education
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