Sharmyra Pearson
Philadelphia,PA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Site Supervisor
Allied Universal Security/ Wharton
Philadelphia, PA
10.2021 - Current
- Conducted regular training sessions with staff to ensure compliance with company policies and procedures.
- Provided ongoing coaching, feedback, development opportunities, discipline when necessary to ensure employees are meeting expectations.
- Ensured security staff is properly trained and certified in accordance with company policies and local regulations.
- Reviewed incident reports submitted by subordinates for accuracy and completeness..
- Created schedules for security personnel shift rotations and monitored staffing levels to ensure adequate coverage at all times.
Security Supervisor
Securitas USA
Philadelphia, PA
06.2019 - 10.2021
- Ensured security staff is properly trained and certified in accordance with company policies and local regulations.
- Developed strategies for mitigating risks associated with physical security elements such as locks, cameras, alarms.
- Supervised access control at all entrance points of the facility, ensuring only authorized personnel are granted entry.
Front End Supervisor
Bed Bath & Beyond
Philadelphia, PA
01.2015 - 11.2020
- Supervised and trained customer service staff to ensure excellent customer service delivery.
- Performed quality assurance audits on completed transactions by reviewing recordings of phone conversations between customers and agents.
- Resolved escalated customer disputes in a timely manner while maintaining good relationships with customers.
- Implemented programs designed to increase employee engagement within the team.
Cook
Temple university
Philadelphia, PA
08.2012 - 12.2015
- Maintained a clean working environment by sweeping, mopping floors, washing surfaces and emptying trash cans.
- Resolved customer complaints regarding food quality or services provided.
- Inspected kitchens for sanitary conditions before the start of each shift.
- Prepared meals according to recipes and menus, adjusted ingredients and cooking times accordingly.
Education
Associate of Arts - Nursing
Community College of Philadelphia
Philadelphia, PA06-2019
High School Diploma -
Benjamin Franklin High Scool
Philadelphia, PA01-2016
Skills
- Client Service
- Team Supervision
- Mentoring
- Cash Handling
- Shift Scheduling
- Coaching
- Issue Resolution
Certification
- supervisor College
- safe serve certificate
Timeline
Site Supervisor
Allied Universal Security/ Wharton
10.2021 - Current
Security Supervisor
Securitas USA
06.2019 - 10.2021
Front End Supervisor
Bed Bath & Beyond
01.2015 - 11.2020
Cook
Temple university
08.2012 - 12.2015
Associate of Arts - Nursing
Community College of Philadelphia
High School Diploma -
Benjamin Franklin High Scool
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