Sharna Nicolas
West Palm Beach,FL
Summary
- Detail-oriented Direct Care Worker supports daily living activities and provides transportation to enhance client well-being. Seasoned care expert experienced with developmentally disabled clients. Committed to promoting comfort with dignity and compassion.
- Quality-focused Data Entry Clerk experienced in data processing, coding and transcription. Skilled at entering data quickly with strong attention to detail and accuracy. Team player with outstanding communication skills and flexibility in working with others.
- Focused on providing professional service and support to every office visitor. Diligent about scheduling appointments, managing packages and routing mail to recipients. Positive nature with excellent people skills.
- Reliable and hardworking professional works autonomously or in teams to serve several customers per shift. Experience managing staff and day-to-day operations. Thriving interpersonal and multitasking skills honed in fast-paced customer-focused environment.
Overview
10
10
years of professional experience
Work History
Private Home Health Aide
Fritz Sanders
Palm Beach Gardens, FL
02.2024 - Current
- Assisted in transferring patients from bed to wheelchair or other mobility devices as needed.
- Observed patients for any changes in physical or mental condition.
- Assisted with range of motion exercises prescribed by a physician.
- Maintained communication with family members and healthcare providers regarding patient's condition.
- Maintained accurate records of services provided on a daily basis.
- Utilized adaptive equipment such as wheelchairs, walkers and canes when needed.
Bartender
Devonshire
Palm Beach Gardens, Florida
09.2023 - 06.2024
- Participated in weekly team meetings to discuss goals and objectives set by management.
- Assisted in setting up the bar for service shift.
- Provided drink suggestions to customers based on their preferences.
- Followed safety protocols while handling sharp tools or dangerous chemicals.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Greeted customers and provided excellent customer service.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Developed good working relationships with fellow employees through effective communication.
- Attended regular training sessions to stay updated on new products or trends.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Poured wine, beer and cocktails for patrons.
- Checked identification of guests to verify age requirements for alcohol purchase.
- Upsold customers from shelf to premium brands to help boost sales.
- Introduced bar staff to precision pouring and waste reduction tactics to lower liquor costs.
Home Health Caregiver
Legacy Care Management
Palm Beach Gardens, Florida
03.2023 - 09.2023
- Promoted positive morale among patients by providing emotional support during difficult times.
- Participated in team meetings regarding patient care planning and implementation activities.
- Educated family members about how best to provide care for their loved one at home after discharge from facility or hospital setting.
- Prepared meals according to prescribed dietary needs and monitored food intake of assigned patients.
- Encouraged independence among patients by helping them learn self-care skills that can be used independently without assistance from others.
- Provided assistance to patients with activities of daily living, such as bathing, grooming and toileting.
- Observed safety precautions related to infection control practices in all areas where duties are performed.
- Monitored patient vital signs and reported changes to physician or nurse.
- Assisted with range-of-motion exercises designed to increase flexibility and strength of assigned patients.
- Assessed the physical condition of clients on an ongoing basis including reporting any changes in health status to supervisor.
- Administered medications as directed and documented medication administration in accordance with established policies and procedures.
- Provided respite care services for family members who need relief from caring for their ill relative.
- Maintained a clean and safe environment for the client; changing bed linens, cleaning bathrooms, vacuuming carpets, washing dishes, laundry.
- Documented care provided and submitted notes to supervisor.
- Helped clients stay happy and healthy by providing mental and emotional support.
- Directed patients in simple prescribed exercises and assisted with daily physical therapy routines.
- Tracked and reported clients' progress based on observations and conversations.
Receptionist
Atlantis Legal Group
West Palm Beach, FL
05.2022 - 06.2023
- Responded to inquiries from internal staff members regarding office operations.
- Updated daily log book with information about visitors entering the premises.
- Coordinated with vendors for repairs and maintenance of office equipment.
- Prepared welcome packages for new hires.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Verified visitors' identification cards before allowing access to the building.
- Performed data entry tasks into various computer systems accurately and promptly.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Greeted visitors and provided them with assistance.
- Compiled data from various sources into organized reports for management review.
- Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
- Monitored office supplies inventory and placed orders when necessary.
- Assisted with special projects assigned by management when required.
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
- Organized travel arrangements for staff members including flights, hotels, car rentals.
Virtual Assistant
VF Maneo
West Palm Beach, FL
12.2021 - 05.2022
- Created invoices and tracked payments received from customers.
- Analyzed customer feedback surveys to identify areas needing improvement in service delivery.
- Transcribed audio recordings into written format according to specified guidelines.
- Conducted research on potential leads for new business opportunities.
- Maintained a database of client information including contact details, preferences.
- Assisted in the development of marketing materials such as brochures and flyers.
- Provided technical support to customers with software installation or troubleshooting issues.
- Scheduled meetings with stakeholders via video conferencing tools.
- Managed customer inquiries through email and telephone communication.
- Updated website content with new products or services offered by the company.
- Developed strategies to increase online visibility of client websites through SEO optimization techniques.
- Answered telephones and emails, replying to customer and vendor inquiries and issues quickly and effectively.
- Maintained filing and recordkeeping systems with efficiency and accuracy.
- Performed data entry tasks, ensuring high levels of accuracy and efficiency.
- Transcribed audio recordings, converting spoken words into written documents.
Data Analyst
Volt Management
Lawernceville, GA
01.2021 - 11.2021
- Built visualizations that enabled users to quickly interpret results from complex analyses.
- Provided data-driven solutions to support decision making.
- Developed dashboards with Tableau to monitor key performance indicators.
- Maintained documentation of all the processes related to Data Analysis.
- Optimized existing database structures for better performance on analytics tasks.
- Generated reports and obtained data to develop analytics on key performance and operational metrics.
- Filtered and cleaned data, and reviewed computer reports, printouts, and performance indicators to locate and correct code problems.
- Performed data entry, data cleaning, and data coding for analysis.
- Conducted full lifecycle analysis to include requirements, activities, and design of data analytic solutions.
- Conducted workshops and training sessions for non-technical staff on data analytics and data-driven decision-making.
- Developed and implemented data collection systems and strategies to optimize statistical efficiency and data quality.
- Worked with internal teams to understand business needs and changing strategies.
- Collaborated with cross-functional teams to prioritize business and information needs.
- Analyzed large datasets to address strategic and operational business questions.
- Utilized statistical techniques to interpret data and analyze results, providing actionable insights to stakeholders.
- Created data visualizations and reports for management, showcasing findings and recommendations.
- Collaborated with IT and business process owners to enhance system requirements for analytical purposes.
- Identified needs of customers promptly and efficiently.
Data Entry
AMG Wellness Center
Suwanee, GA
07.2020 - 12.2020
- Completed data entry tasks accurately and quickly.
- Performed data entry to ensure accuracy of information.
- Performed data entry tasks accurately into company systems.
- Performed data entry into electronic health information systems.
- Identified, inspected and corrected data entry errors.
- Performed data entry operations using various software applications.
- Performed data entry activities as needed.
- Performed data entry into laboratory information system.
- Processed daily data entry tasks accurately and efficiently.
- Perform data entry and maintain billing records.
- Compiled and sorted documents for data entry purposes.
- Provided support with data entry activities as required.
- Performed data entry tasks as needed.
- Performed data entry into various electronic systems.
- Assisted with data entry into various systems.
- Performed data entry and analysis of appraisal reports.
Data Entry Clerk
Out Patient Department
Lawrenceville, GA
04.2019 - 07.2020
- Ensured compliance with all relevant rules and regulations governing data entry activities.
- Identified discrepancies between source documents and entered data.
- Maintained updated knowledge of industry trends related to data entry operations.
- Followed up on pending tasks until completion.
- Verified accuracy and completeness of data entry into the database system.
- Updated existing records with new or revised information as needed.
- Assisted colleagues with resolving any issues related to data entry operations.
- Collaborated with other departments to resolve issues regarding incorrect data entries.
- Provided support to management staff in regards to data entry processes.
- Compiled reports based on gathered information.
- Input client information into spreadsheets and company database to provide leaders with quick access to essential client data.
- Followed data program techniques and procedures to maintain data entry requirements.
- Reviewed, corrected or deleted data, verifying customer and account information.
- Scanned and stored files and records electronically to reduce paper files and secure data.
Customer Service Representative
Lowes Home Improvment
Chamblee , GA
10.2017 - 04.2019
- Resolved customer complaints promptly and efficiently.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Provided accurate information about products and services to customers.
- Provided exceptional customer service to ensure customer satisfaction.
- Answered customer inquiries via phone, email, and chat.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Maintained a high level of professionalism when dealing with difficult customers.
Dietary Aide
Waterford Assisted Living
Juno Beach, Florida
02.2016 - 07.2017
- Kept records of meal service for accurate billing.
- Delivered meals to residents and patients in their rooms when requested.
- Maintained a safe working environment by following all safety protocols.
- Prepared and served meals according to dietary guidelines.
- Set up trays for patients upon request.
- Monitored expiration dates on products and disposed of any spoiled or expired foods.
- Worked closely with dietitians to ensure proper nutrition for each resident and patient.
Legal Clerk
Scher & Meltzer
West Palm Beach, Florida
08.2015 - 06.2017
- Answering and directing phone calls
- Taking and distributing messages
- Handling inquiries and incoming work requests
- Reviewing files and records to answer requests for information
- Effective communication skills, written and verbal
- Assisted attorneys during hearings, mediations, arbitrations and trials as needed.
- Scanned documents into electronic format for storage or retrieval purposes.
- Processed incoming and outgoing mail on a daily basis.
- Ability to readily adapt to changing requirements
- Ability to manage individual workflow effectively and improve process when necessary
- Positive attitude focused on customer satisfaction
- Strong attention to detail
Pack and Ship Specialist
UPS
Jupiter, FL
06.2015 - 01.2016
- Maintained accurate records of customer interactions and feedback.
- Reviewed documents for accuracy prior to submission or publication.
- Performed quality assurance testing on newly developed software applications.
- Researched and analyzed customer feedback to identify areas of improvement.
- Coordinated with other departments to ensure efficient workflow processes.
Retail Sales Associate
Rainbow Shops
Lake Park, Florida
06.2014 - 05.2015
- Processed returned merchandise according to company policies.
- Handled customer complaints in a professional manner.
- Organized displays to attract customers and promote sales.
- Greeted customers upon entering the store and provided assistance.
- Maintained a clean work environment by sweeping, dusting, vacuuming and mopping floors.
Education
Home Inspection
ICA Home Inspection
Online 07-2024
Home Health Aide
Community Vocational Training Center
West Palm Beach, FL03-2023
High School Diploma -
Palm Beach Gardens High School
Palm Beach Gardens, FL06-2014
Skills
- Compassionate Caregiving
- Personal Hygiene Assistance
- Appointment Scheduling
- Transportation Coordination
- Chronic Disease Management
- Meal Preparation
- Progress Documentation
- Medication Administration
- Documentation
- Interpersonal Communication
- Advanced clerical knowledge
- Verifying data accuracy
- Filing and data archiving
- Error identification
- Data Security
- Administrative support specialist
- Administrative Support
- Report Generation
- Customer Relationship Management
- Understands grammar
- Multi-line phone proficiency
- Report Analysis
References
References available upon request.
Timeline
Private Home Health Aide
Fritz Sanders
02.2024 - Current
Bartender
Devonshire
09.2023 - 06.2024
Home Health Caregiver
Legacy Care Management
03.2023 - 09.2023
Receptionist
Atlantis Legal Group
05.2022 - 06.2023
Virtual Assistant
VF Maneo
12.2021 - 05.2022
Data Analyst
Volt Management
01.2021 - 11.2021
Data Entry
AMG Wellness Center
07.2020 - 12.2020
Data Entry Clerk
Out Patient Department
04.2019 - 07.2020
Customer Service Representative
Lowes Home Improvment
10.2017 - 04.2019
Dietary Aide
Waterford Assisted Living
02.2016 - 07.2017
Legal Clerk
Scher & Meltzer
08.2015 - 06.2017
Pack and Ship Specialist
UPS
06.2015 - 01.2016
Retail Sales Associate
Rainbow Shops
06.2014 - 05.2015
Home Inspection
ICA Home Inspection
Home Health Aide
Community Vocational Training Center
High School Diploma -
Palm Beach Gardens High School
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