Excel
Sharna Vigil
Administrative Representative
San Diego,CA
Summary
Enthusiastic Administrative Representative eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of any and all tasks. Motivated to learn, grow and excel in administrative industry.
Overview
16
16
years of professional experience
4
4
years of post-secondary education
Work History
Account Administrative Representative
Kaiser Permanente
San Diego, CA
02.2022 - Current
- Handled day-to-day accounting processes to drive financial accuracy.
- Reconciled account information and reported figures in general ledger by comparing to bank account statement each month.
- Recorded deposits, reconciled monthly bank accounts and tracked expenses.
- Matched purchase orders with invoices and recorded necessary information.
- Answered inbound calls from existing and future policyholders to answer inquiries and discuss insurance options.
- Performed needs analysis to obtain information required to make appropriate health insurance product recommendations.
- Scanned, received and sent faxes to insurance claims, co-pay assistance information and patient documentation.
- Complied with established policies and performed bank reconciliations, accounts payable/receivable, invoicing, billing and profit and loss statements for as few as 65 clients
Customer Service Representative
ASI Hastings
San Diego, CA
08.2021 - 02.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Responded to customer requests for products, services and company information.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction 90%
HR Generalist
Letterride LLC
San Diego, CA
11.2018 - 12.2020
- Reviewed existing policies and procedures to make recommendations for enhancing work productivity, recruitment, hiring processes and talent management.
- Reviewed and screened applicant resumes to identify qualified candidates.
- Maintained work structure by updating job requirements and job descriptions for positions.
- Contributed to annual performance appraisals by working with supervisors to achieve consistency and compliance with established procedures.
- Planned and managed recruitment activities for new hires using strategic personnel, staffing and position management practices.
- Reviewed existing policies and procedures to make recommendations for enhancing work productivity, recruitment, hiring processes and talent management
Key Holder Supervisor
Grocery Outlet Bargain Market
Imperial Beach, CA
06.2017 - 11.2018
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Trained team members in successful strategies to meet operational and sales targets.
- Submitted reports to senior management to aid in business decision-making and planning.
- Provided sales feedback to management to address concerns in sales reports.
- Tracked and prioritized work orders to meet daily production requirements
- Oversaw team of 45 employees
Executive Account Manager
PrideStaff
San Diego, CA
08.2014 - 03.2017
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Built relationships with customers and community to establish long-term business growth.
- Directed sales support staff in administrative tasks to help sales reps close deals.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Coordinated staff sales meetings to discuss developmental strategy, best practices and process improvements.
Beauty Advisor
Macys Department Store
Denver, CO
11.2013 - 01.2014
- Promoted additional products and services to increase sales numbers and revenue with diverse selection.
- Helped clients achieve desired looks for daily wear and special events by designing makeup strategies for each scenario.
- Met sales goals, supporting organizational health through consistent and reliable service.
- Maintained counter and display areas for cleanliness and organization.
- Delivered product demonstrations and sample applications, raising exposure of key brands.
- Offered make-up tips and popular tutorials in alignment with latest trends.
- Processed accurate credit, debit, check and cash sales transactions for more than 80 customer orders per day
- Developed community reputation through commitment to customer satisfaction and strong client relationships
Horse Trainer
New Mexico Racing Commission
Albuquerque, NM
05.2008 - 11.2013
- Rode horses in training sessions and provided feedback on track performance.
- Treatment minor horse injuries.
- Prepared horses for specific competitions or tasks.
- Scheduled farrier and vet appointments regularly.
- Maintained animal health records, treating minor injuries and reporting serious injuries to owners for consultation with veterinarians.
- Fit gear for horses and specific riders.
- Worked with ranch hands to clean stables and riding areas.
- Rode horses to meet required pace or timed work and executed jump-outs to develop skills and compliance of individual animals.
- Directed training program helping as many as 25 animals improve behaviors and meet owner targets
Personal Assistant
Sharon Hamilton
Denver, CO
05.2005 - 05.2008
- Used discretion when handling confidential information.
- Maintained appropriate filing of personal and professional documentation.
- Answered phone calls and addressed customer questions and concerns to promote satisfaction and continued business.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Provided general administrative support including scheduling meetings, making travel arrangements and managing documentation.
Education
High School Diploma -
Luckey Homeschool Academy
Deertrail,co 08.2004 - 05.2008
Some College (No Degree) - Paralegal Studies
Southwestern College
Chula Vista, CA 05.2001 -
Skills
MS Office
Report preparation
Complaint resolution
Sales expertise
Vision and dental insurance
Account management
Client needs
Strategic planning
Policies and procedures
Staff Management
Software
Outlook
MS Office Suites
Timeline
Account Administrative Representative
Kaiser Permanente
02.2022 - Current
Customer Service Representative
ASI Hastings
08.2021 - 02.2022
HR Generalist
Letterride LLC
11.2018 - 12.2020
Key Holder Supervisor
Grocery Outlet Bargain Market
06.2017 - 11.2018
Executive Account Manager
PrideStaff
08.2014 - 03.2017
Beauty Advisor
Macys Department Store
11.2013 - 01.2014
Horse Trainer
New Mexico Racing Commission
05.2008 - 11.2013
Personal Assistant
Sharon Hamilton
05.2005 - 05.2008
High School Diploma -
Luckey Homeschool Academy
08.2004 - 05.2008
Some College (No Degree) - Paralegal Studies
Southwestern College
05.2001 -