Shar’Nae Hart
Cleveland,OH
Summary
Compassionate and dedicated State Tested Nursing Assistant (STNA) with 2 years of experience in providing high-quality patient care in various healthcare settings. Seeking a remote position to leverage skills in telehealth, patient monitoring, and virtual support to enhance patient outcomes from a home-based environment. Proficient in utilizing healthcare technology, maintaining patient confidentiality, and delivering exceptional care and support. Willing to relocate or work remotely.
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
4
4
years of professional experience
1
1
Certification
Work History
State tested nursing assistant
Broadview multicare center
11.2022 - Current
- Provide remote patient care and support through telehealth platforms, ensuring high standards of patient safety and well-being
- Monitor patient health data and vital signs remotely, identifying any changes that require further assessment or intervention
- Educate patients and their families on health conditions, treatment plans, and medication management via phone and video consultations
- Maintain accurate and up-to-date electronic health records, ensuring all documentation is compliant with healthcare regulations
- Collaborate with a multidisciplinary team to coordinate patient care and follow-up appointments
State tested nursing assistant
IntelyCare
05.2022 - 11.2022
- Assisted patients with daily activities, including bathing, dressing, and mobility, ensuring comfort and dignity
- Performed basic nursing procedures such as taking vital signs, measuring intake and output, and assisting with medical treatments
- Provided emotional support and companionship to patients, fostering a positive and caring environment
- Documented patient care activities and communicated any changes in patient condition to nursing staff and physicians
- Ensured compliance with infection control procedures and safety protocols
Customer Service Representative
Dial America
10.2020 - 06.2021
- Responded to customer requests for products, services, and company information.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Education
Skills
- Telehealth and Remote Patient Monitoring
- Electronic Health Records (EHR) Management
- Patient Education and Support
- Clinical Documentation
- Virtual Patient Assessment
- Communication and Interpersonal Skills
- HIPAA Compliance
- Time Management and Organization
- Customer Service
- Problem-solving abilities
- Data Entry
- Customer Relations
- Problem Resolution
Certification
- State Tested Nursing Assistant (STNA), Ohio, 12/22
- CPR and First Aid Certified, 01/23
References
Available upon request.
Timeline
State tested nursing assistant
Broadview multicare center
11.2022 - Current
State tested nursing assistant
IntelyCare
05.2022 - 11.2022
Customer Service Representative
Dial America
10.2020 - 06.2021
- State Tested Nursing Assistant (STNA), Ohio, 12/22
- CPR and First Aid Certified, 01/23
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