Sharnajha Barrington
Tallahassee,FL
Summary
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty. Dedicated professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
6
6
years of professional experience
Work History
Teller
Envision Credit Union
07.2024 - Current
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Processed customer transactions promptly, minimizing wait times.
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
- Contributed to a positive work environment by demonstrating professionalism, courteousness, and a strong work ethic.
Sales Associate
Kohl's
03.2023 - 07.2023
- Established personal connections with customers, exceeding customer service expectations
- Encourage shoppers to apply for the Kohls Credit Card
- Communicated with customer support for clarity on questions that were not answered in the online FAQs
- Helped in customer service taking returns, answering phones, and helping people find what they're looking for
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Secretary
James Huggins
08.2018 - 07.2021
- Answered multi-line phone system and greeted callers enthusiastically
- Scheduled appointments and conducted follow-up calls to clients
- Maintained office supplies inventory by checking stock
- Provided clerical support to company employees by coping
- Entered data into system and updated customer contacts with information to keep records current.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
Sports Manager
Lincoln High School
06.2020 - 11.2020
- Built trust with athletes and coaching staff by being courteous, respectful, responsible and professional at all times
- Ordered equipment for all sports and kept meticulous records on athletic equipment inventory
- Supervised student grades for eligibility requirements and collected paperwork for annual physicals
- Paired individuals to achieve best fit for athletic and academic programs
- Carried out day-day-day duties accurately and efficiently
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
- Demonstrated respect, friendliness and willingness to help wherever needed
Education
Bachelor of Arts - Business
Tallahassee Community College
Tallahassee, FL05-2026
Associates in Arts -
Tallahassee Community College
Tallahassee, FL05.2023
Cosmetology
Lively Technical College
Tallahassee, FL05-2024
Skills
- Customer service, Communication skills, Time management, Microsoft word, Leadership
- Exceptional customer service
- Strong work ethic
- Approachable
- Positive
- Friendly
- Patience and empathy
- Listening and comprehension
- Customer relationship building
- Conflict resolution techniques
Timeline
Teller
Envision Credit Union
07.2024 - Current
Sales Associate
Kohl's
03.2023 - 07.2023
Sports Manager
Lincoln High School
06.2020 - 11.2020
Secretary
James Huggins
08.2018 - 07.2021
Bachelor of Arts - Business
Tallahassee Community College
Associates in Arts -
Tallahassee Community College
Cosmetology
Lively Technical College
Similar Profiles
Noah BoundsNoah Bounds
Member Service Representative at Envision Credit UnionMember Service Representative at Envision Credit Union
Robin ArmstrongRobin Armstrong
AVP of Mortgage Services at All In Credit UnionAVP of Mortgage Services at All In Credit Union
Jeaneeka ChevalierJeaneeka Chevalier
Relationship Specialist at 121 Financial Credit Union/ Vystar Credit UnionRelationship Specialist at 121 Financial Credit Union/ Vystar Credit Union