Sharnashia Dixon
Paramount,CA
Summary
Dynamic hospitality professional with extensive experience at Disneyland Resort, excelling in customer service and problem-solving. Proven ability to enhance guest satisfaction through effective communication and attention to detail. Skilled in POS operation and visual merchandising, consistently delivering exceptional service and fostering positive guest experiences.
Overview
19
19
years of professional experience
Work History
Server
Disneyland Hotel
Anaheim, CA
04.2010 - 10.2024
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Stayed informed about daily specials, new menu items, promotions.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Assisted in preparing salads, appetizers and desserts to speed up food service.
Sales Associate
Macy's
Downey, CA
10.2010 - 06.2014
- Maintained knowledge of sales and promotions, return policies and security practices.
- Answered store and merchandise questions and led customers to wanted items.
- Assisted in visual merchandising, creating appealing displays that capture customer interest.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
Front Desk Agent
Courtyard by Marriott
Los Angeles, CA
01.2009 - 10.2010
- Kept accurate records of guest transactions.
- Greeted, registered and assigned rooms to hotel or motel guests.
- Kept records of room availability and guest accounts, manually or using computers.
- Answered phones, responded to inquiries, and took messages.
- Prepared basic food service by setting up continental breakfast or coffee and tea supplies.
- Posted incidental charges to ledgers, manually or by using computers.
- Managed cash drawer responsibly throughout shift.
- Processed payments accurately and efficiently.
- Performed light housekeeping duties such as stocking supplies or cleaning surfaces.
- Maintained cleanliness of lobby area at all times.
- Resolved customer complaints promptly and courteously.
- Ensured that all safety regulations were followed according to company standards.
Front Desk Agent
Courtyard by Marriott
Culver City, CA
03.2008 - 10.2010
- Verified accuracy of room rates and other charges during check-in process.
- Greeted, registered and assigned rooms to hotel or motel guests.
- Inputted guest information into computer system accurately and securely.
- Provided information about hotel amenities, services, and local attractions.
- Kept records of room availability and guest accounts, manually or using computers.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Provided excellent customer service while upholding company policies.
- Input and confirmed reservations for guests.
Parks and Recreation Worker
the city of Los Angeles
Los Angeles, CA
06.2005 - 09.2008
- Maintained accurate records of attendance at programs and events held in the parks.
- Provided customer service assistance when necessary; addressed complaints concerning park operations promptly.
- Oversaw design, construction and upkeep of recreation facilities and areas.
Education
Some College (No Degree) - Tourism And Hospitality
Cerritos College
Norwalk, CASkills
- Customer service
- Visual merchandising
- Event planning
- Sales management
- Front desk operations
- Communication skills
- Food spoilage prevention
- Problem solving
- Server training
- Dining customer service
- Hospitality service expertise
- Cash handling
- POS operation
- Exceptional customer service
- Check payment processing
Timeline
Sales Associate
Macy's
10.2010 - 06.2014
Server
Disneyland Hotel
04.2010 - 10.2024
Front Desk Agent
Courtyard by Marriott
01.2009 - 10.2010
Front Desk Agent
Courtyard by Marriott
03.2008 - 10.2010
Parks and Recreation Worker
the city of Los Angeles
06.2005 - 09.2008
Some College (No Degree) - Tourism And Hospitality
Cerritos College
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