Sharnay Orey
Las Vegas,USA
Summary
Dynamic sales professional with expertise in outbound call center operations, consistently delivering exceptional results through strategic lead engagement and conversion techniques. Proven track record of contributing to team objectives while swiftly adapting to evolving priorities, demonstrating a commitment to excellence. Recognized for strong persuasive communication skills, active listening, and unwavering reliability in driving sales performance, fostering lasting client relationships, and achieving organizational goals.
Overview
13
13
years of professional experience
Work History
Lease/Admin Coordinator
American Homes 4 Rent
Las Vegas, USA
01.2025 - 06.2025
- Optimized and updated property management databases, ensuring efficient monitoring and resolution of maintenance requests.
- Achieved significant improvements in account retention through targeted engagement strategies.
- Enhanced customer satisfaction by implementing feedback-driven service enhancements.
- Fostered long-term relationships that contributed to increased client loyalty.
- Coordinated appointment setting for property managers, ensuring efficient communication on behalf of clients.
- Coordinated property management activities to ensure operational efficiency and tenant satisfaction.
- Analyzed data trends to inform strategic decisions for property management improvements.
- Entered data, generated reports, and produced tracking documents.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Collaborated with department heads to develop strategic plans aligning with overall company objectives, fostering a unified approach toward shared goals.
- Enhanced project tracking by developing comprehensive database, which allowed for real-time updates and adjustments.
- Prioritized and managed multiple projects simultaneously, ensuring all met their deadlines and objectives without compromising quality.
- Surpassed required quotas and sales goals to drive revenue growth.
Leasing Agent
Phoenix Staffing
Las Vegas, USA
01.2023 - 12.2024
- Analyzed and improved lease workflows, achieving a 12% reduction in turnaround times and increasing tenant satisfaction levels.
- Implemented maintenance strategies to create a positive atmosphere and effectively address user concerns.
- Identified and assessed occupancy patterns to inform rental pricing adjustments and improve competitive standing.
- Facilitated tenant interactions by addressing concerns and maintaining high service standards for sustained retention.
- Developed a digital filing system for lease documents, enhancing retrieval efficiency and alleviating administrative burdens.
- Implemented strategies to accelerate lease processing, resulting in improved response times and increased tenant satisfaction.
- Facilitated communication between maintenance teams and tenants, resulting in streamlined issue resolution and decreased tenant complaints.
- Conducted in-depth analysis of occupancy data, leading to optimized rental pricing strategies that bolstered revenue.
- Delivered outstanding customer service, focusing on tenant needs to ensure positive experiences and long-term retention.
- Orchestrated lease documentation processes, improving efficiency and significantly enhancing tenant satisfaction through faster response times.
- Spearheaded the transition to an electronic lease management system, reducing paperwork and streamlining administrative processes.
- Fostered a supportive leasing environment, enhancing tenant relations and achieving a notable increase in lease renewals.
Insurance Claims Specialist
American Modern Insurance
Las Vegas, USA
07.2021 - 01.2023
- Maintained accurate claims documentation, minimizing errors and facilitating seamless audits while adhering to compliance standards.
- Analyzed claim data to identify trends, driving process improvements and fostering a culture of continuous enhancement in service delivery.
- Partnered with cross-functional teams to streamline claims processes, resulting in reduced turnaround times and increased operational efficiency.
- Provided exceptional customer service, addressing inquiries and concerns with empathy, contributing to a positive client experience.
- Enhanced claims processing efficiency by implementing new workflow strategies, achieving noticeable gains in turnaround times and client satisfaction.
- Conducted in-depth claim audits to pinpoint inefficiencies, leading to actionable insights that improved overall service delivery quality.
- Processed insurance claims efficiently, achieving substantial improvements in turnaround time and enhancing customer satisfaction.
- Evaluated claims data to identify trends, informing adjustments to processes that reduced errors and improved overall accuracy.
- Communicated with clients to resolve complex issues, fostering trust and ensuring a higher rate of claim approvals.
- Collaborated with cross-functional teams to streamline claims procedures, resulting in noticeable gains in operational efficiency.
- Implemented a new tracking system for claims status, significantly improving transparency and client engagement.
- Analyzed claim data to identify inefficiencies, leading to measurable improvements in processing speed and accuracy across the team.
- Attained all mandatory sales objectives to drive revenue growth and enhance market presence.
Insurance Claims Specialist
Magellan
Las Vegas, USA
01.2020 - 07.2021
- Collaborated with adjusters to facilitate timely claim resolutions and enhance customer satisfaction.
- Set call back appointments for Customers for follow up.
- Read all required scripting Verbatim.
- Made account retention efforts by offering any incentives.
- Developed streamlined workflows that improved claims processing efficiency by reducing turnaround times.
- Conducted audits of processed claims to maintain accuracy and adherence to regulatory standards.
- Strengthened client relationships by providing clear communication throughout the claims process, ensuring all parties were well-informed of progress and outcomes.
- Enhanced customer satisfaction by efficiently managing insurance claims processes and providing timely resolutions.
- Worked with claims adjusters and examiners to expedite processing in alignment with procedures.
- Maintained compliance with industry regulations and standards by staying current on relevant laws, policies, and best practices for handling insurance claims.
- Followed up with customers on unresolved issues.
- Expedited claim resolutions through effective negotiation with clients, adjusters, and other stakeholders involved in the process.
- Increased productivity by streamlining claim processing procedures and implementing time-saving technologies.
Personal Financial Assistant
Valley Bank of Nevada
Las Vegas, USA
01.2018 - 01.2020
- Assisted clients in financial planning, leading to improved investment strategies and enhanced portfolio performance.
- Provided personalized service to clients, cultivating strong relationships and ensuring their financial goals were met.
- Analyzed client financial data to identify opportunities for cost savings, resulting in measurable improvements in their financial health.
- Worked with bank teams to develop tailored financial solutions, increasing client satisfaction and fostering long-term loyalty.
- Implemented new financial management tools, streamlining client interactions and enhancing overall service efficiency.
- Partnered with financial advisors to create customized investment plans, boosting client confidence and achieving long-lasting relationships.
- Engaged with customers through appointment setting to enhance account understanding and promote relevant products and services.
- Enhanced customer experience by recommending relevant products and services based on eligibility.
- Organized and updated customer records systematically to support auditing requirements and enhance data integrity.
Assistant Property Manager
Picerne Property Management
Las Vegas, USA
01.2016 - 01.2018
- Assisted in managing tenant relations, ensuring timely responses to inquiries and fostering a welcoming community atmosphere.
- Streamlined property maintenance requests, leading to faster resolution times and heightened tenant satisfaction.
- Coordinated leasing efforts with marketing teams, driving increased occupancy rates through targeted campaigns.
- Implemented a digital tracking system for tenant feedback, enabling actionable insights and continuous service improvements.
- Maintained accurate rental records and financial documentation, ensuring compliance with property management regulations.
- Facilitated community events to strengthen tenant relationships and promote resident satisfaction.
- Coordinated tenant relocations to renovated units, applying promotional pricing to enhance leasing appeal.
- Organized tenant appointments to ensure effective communication and resolution of concerns or issues.
Branch Manager
U.S. Bank
Las Vegas, USA
01.2012 - 01.2016
- Led team to improve customer service, boosting satisfaction scores and enhancing client loyalty.
- Organized staff training, fostering teamwork and boosting performance and morale.
- Analyzed metrics to find growth opportunities, leading to strategic initiatives and revenue gains.
- Maintained financial records and audits, ensuring compliance and stakeholder trust.
- Implemented feedback system, gaining insights and improving service delivery.
- Spearheaded the integration of a digital banking platform, enhancing user experience and increasing customer engagement significantly.
- Evaluated market trends to refine branch offerings, enabling tailored services that attracted new clients and boosted market share.
- Orchestrated cross-department initiatives to streamline operations, improving efficiency and fostering a unified approach to client needs.
- Nurtured a culture of continuous learning, providing mentorship that empowered staff and improved retention rates.
- Spearheaded a digital banking integration, enhancing user experience and significantly increasing customer engagement.
- Analyzed customer feedback to identify service gaps, leading to targeted improvements and noticeable gains in satisfaction.
- Evaluated performance metrics to identify growth opportunities, driving strategic initiatives that led to measurable revenue gains.
- Orchestrated cross-departmental initiatives to streamline operations, fostering a unified approach to client needs and improving efficiency.
- Coordinated appointment setting for customers to resolve account issues and enhance satisfaction.
Education
Real Estate License - Real Estate
Key Realty School
Las Vegas, NV01-2019
Associate of Science - Accounting
CCSN
Las Vegas, NV06-2016
Skills
- Multitasking and organization
- Customer service
- Data entry
- Decision-making
- Appointment Setting
- Records Retention
- Outbound sales
- Persuasion techniques
- Script adherence
- Call control
- Account updating
- Sales closing
Timeline
Lease/Admin Coordinator
American Homes 4 Rent
01.2025 - 06.2025
Leasing Agent
Phoenix Staffing
01.2023 - 12.2024
Insurance Claims Specialist
American Modern Insurance
07.2021 - 01.2023
Insurance Claims Specialist
Magellan
01.2020 - 07.2021
Personal Financial Assistant
Valley Bank of Nevada
01.2018 - 01.2020
Assistant Property Manager
Picerne Property Management
01.2016 - 01.2018
Branch Manager
U.S. Bank
01.2012 - 01.2016
Real Estate License - Real Estate
Key Realty School
Associate of Science - Accounting
CCSN