Sharnay Smith
Sacramento,California
Summary
Results-driven candidate with a solid background in security and safety management. Experienced in evaluating and mitigating complex security risks across diverse environments. Demonstrates quick decision-making and effective response in crisis situations. Known for strong analytical skills and commitment to maintaining optimal safety standards.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Unarmed Security Officer
IC Security Franchise Tax Board
Sacramento
05.2024 - Current
- Monitored premises to ensure safety and security of property and personnel.
- Conducted regular patrols to identify and address potential security risks.
- Responded promptly to incidents, providing assistance and reporting findings.
- Collaborated with law enforcement during investigations and emergencies.
- Trained new security staff on protocols, procedures, and emergency responses.
- Enforced access control measures, verifying credentials of visitors and employees.
- Assisted in developing safety policies to enhance workplace security measures.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
Unarmed Security Guard
Blue Knight Security
Sacramento, CA
05.2023 - 02.2024
- Maintained visitor logs for accurate record-keeping and improved site access control.
- Responded to emergency situations with timely decision-making and efficient action, ensuring the safety of all involved.
- Collaborated with local law enforcement agencies for coordinated response efforts in critical incidents.
- Provided exceptional customer service to clients, addressing their concerns and maintaining a professional demeanor at all times.
- Completed detailed incident reports to provide accurate documentation of security events for future reference.
- Improved overall safety by enforcing company policies and regulations among employees and visitors alike.
- Developed strong relationships with fellow team members as well as other departments within the organization resulting in better coordination during emergencies.
EVENT SECURITY GUARD
The Guard Alliance Inc.
12.2022 - 03.2023
- Circulated among visitors, patrons and employees to preserve order and protect
- Aided guests throughout venue by scanning tickets and ushering attendees to assigned seats
- Aided in direction of orderly evacuation of building or grounds during emergencies
- Verified information from identification cards and tickets prior to allowing entrance into facility or grounds
- Authorized and monitored entrance and departure of employees visitors, vehicles and cargo trucks
- Received and acted on complaints from patrons according to established policies and procedures
- Intervened in potential conflicts to minimize disruptions of activities or injury to involved parties
- Directed drivers on premises to control traffic
- Dispersed homeless, vagrant or loitering persons from property
- Locked doors and gates of entrances and exits to secure buildings
- Patrolled assigned areas on foot or in company vehicle to confirm personal, building and equipment security.
COURTESY CLERK
Safeway
10.2021 - 08.2022
- Maintained a clean and safe work environment, resulting in a safe, respectful welcoming place
- Offered strong customer service skills, keeping customers satisfied and increasing sales
- Provided customer service and was involved in training new team members
- Helped customers take their groceries to the car
- Helped customers with special needs shop for items
- Assisted department personnel in completion of routine tasks to meet deadlines
- Cleaned and straightened shelves and displays
- Answered product questions with up-to-date knowledge of sales and promotions
- Helped customers with loading purchased items into their vehicles
- Scanned shelves and product cases for expired stock and discarded or outdated items
- Sacked groceries to provide carry-out car service for customers.
CASHIER/CREW MEMBER
Nay Nays BBQ
05.2018 - 07.2019
- Make everyone feel welcomed
- Take orders, give out recommendations
- Seat and serve customers
- Make sure the environment was safe and clean
- Packed to go food
- Counted money in cash drawers at beginning of shifts to verify correct amounts and adequate change
- Accepted customer orders and transmitted to kitchen staff
- Greeted customers and answered their questions in a friendly manner.
Education
High School Diploma - Nursing
Pinole Valley High School
Pinole, CALIFORNIAAssociate of Science - Nursing
Sacramento City College
Sacramento, CALIFORNIASkills
- Time prioritization
- Team leadership
- Customer experience
- Order processing
- Team objectives
- Creativity
- Calm demeanor
- Customer service
- Culinary services
- Communication
- Client support
- Teamwork
- Safety management
- Intrinsic motivation
Certification
- Guard Card Certification 6683368
- DL Y1353681
Timeline
Unarmed Security Officer
IC Security Franchise Tax Board
05.2024 - Current
Unarmed Security Guard
Blue Knight Security
05.2023 - 02.2024
EVENT SECURITY GUARD
The Guard Alliance Inc.
12.2022 - 03.2023
COURTESY CLERK
Safeway
10.2021 - 08.2022
CASHIER/CREW MEMBER
Nay Nays BBQ
05.2018 - 07.2019
High School Diploma - Nursing
Pinole Valley High School
Associate of Science - Nursing
Sacramento City College