Sharneka Alford
Forsyth,GA
Summary
Organized Team Leader builds positive rapport, inspire trust and guide teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor. Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker and consensus builder.
Overview
8
8
years of professional experience
Work History
Teamlead
Walmart
04.2015 - 07.2023
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Built strong relationships with customers through positive attitude and attentive response.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Held weekly team meetings to inform team members on company news and updates.
- Monitored time and attendance, enforcing compliance with company procedures relating to absenteeism.
Customer Service Associate
WALMART
04.2015 - 07.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer calls and emails to answer questions about products and services.
- Solved problems with products and services by providing customers with technical support.
- Educated customers about billing, payment processing and support policies and procedures.
Education
CERTIFICATE - MEDICAL BILLING
Miller-Motte Technical College - Clarksville
Clarksville, TN04.2016
High School Diploma -
Mary Persons High School
Forsyth, GA05.2011
Skills
- Giving Constructive Feedback
- Service Level Agreements
- Loss Prevention Strategies
- Current Good Manufacturing Practices (CGMP)
- Team Assessment
- Teamwork and Collaboration
- Leading Employees
- Cash Register Operations
- Performance Improvement
RECREATIONLA COACH FOR CHEERLEADING
ASSIST DIFFERENT AGES IN CHEERLEADING.
LEARNING NEW CHEERS.
EXERCISES
ATTEND GAMES AND CHEER FOR THE CORRECT TEAM
Timeline
Teamlead
Walmart
04.2015 - 07.2023
Customer Service Associate
WALMART
04.2015 - 07.2023
CERTIFICATE - MEDICAL BILLING
Miller-Motte Technical College - Clarksville
High School Diploma -
Mary Persons High School
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