Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Accomplishments
Certification
References
Timeline
RegisteredNurse
Sharnel Smith

Sharnel Smith

Tomball,TX

Summary

Experienced patient representative skilled in case management and service coordination. Proficient in resolving complaints, addressing inquiries, and ensuring patients' access needs are met. Well-versed in healthcare policies, procedures, and standards.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Care Coordinator

FirstLight Home Care of The Woodlands
Tomball, TX
01.2022 - Current
  • Actively participated in staff meetings discussing best practices in patient care coordination.
  • Developed individualized service plans based on assessment findings.
  • Responded promptly to inquiries from patients regarding their care plans.
  • Coordinated with other health professionals to develop individualized plans of care for patients.
  • Maintained accurate client records in accordance with agency policies and procedures.
  • Participated in clinical reviews and audits as required by funding sources or regulatory agencies.
  • Ensured compliance with state regulations related to healthcare service provision.
  • Conducted initial assessments and evaluations of patient's needs.
  • Assessed safety risks associated with living environments or activities of daily living.
  • Educated clients on available resources and services within their communities.
  • Monitored and evaluated patient progress, adjusting treatment plans as needed.
  • Attended meetings with families and other members of the interdisciplinary team to discuss patient progress and plan for future interventions.
  • Maintained communication between the family and caregiver and other involved parties regarding the patient's condition.
  • Investigated and reported issues relating to patient care and conditions which might hinder patient well-being.
  • Communicated with patients with compassion while keeping medical information private.
  • Built work schedules and staff assignments, taking workload, space and equipment availability into consideration.
  • Maintained up-to-date records of staff availability, absences, holidays, vacations.
  • Developed methods for tracking and managing scheduling data, including shift assignments and time off requests.
  • Assisted in the recruitment process by conducting interviews and making hiring decisions based on candidate qualifications.
  • Provided support in resolving scheduling conflicts between employees.
  • Developed strategies for improving efficiency within the scheduling process.
  • Responded promptly to all customer inquiries regarding availability or schedule changes.
  • Utilized MS Office and Excel to analyze data and create spreadsheets.
  • Set and confirmed customer appointments.
  • Responded to emergency scheduling changes promptly, minimizing disruptions to operations.
  • Utilized scheduling software to organize and update daily, weekly, and monthly schedules.
  • Coordinated with other supervisors, combining group efforts to achieve goals.

Certified Nursing Assistant

Private Caregiving
Waller, TX
06.2019 - 07.2021
  • Took temperature readings orally or rectally as instructed by the RN or MD.
  • Served meals to patients in their rooms and assisted with feeding when needed.
  • Assisted with ambulation of patients utilizing appropriate equipment safely.
  • Provided basic patient care by taking vital signs, measuring height and weight, and recording intake and output.
  • Assisted patients with activities of daily living such as bathing, grooming, and dressing.
  • Cleaned and sanitized patient rooms according to established protocols.
  • Maintained accurate records of patient care, condition, progress, or problems for review by medical staff.
  • Turned and repositioned bedridden patients on a regular schedule to prevent bedsores.
  • Administered medications as directed by registered nurse or physician.
  • Observed patients for any changes in their physical or mental condition.
  • Transported patients to treatment units, using wheelchair or stretcher.
  • Used mobility devices to transport patients.
  • Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.

Certified Nursing Assistant

Harvest Home Healthcare
Tomball, TX
06.2012 - 06.2014
  • Answered call lights promptly and responded to patient needs accordingly.
  • Reported changes in patient condition to registered nurse or physician.
  • Took temperature readings orally or rectally as instructed by the RN or MD.
  • Served meals to patients in their rooms and assisted with feeding when needed.
  • Turned and repositioned bedridden patients on a regular schedule to prevent bedsores.
  • Administered medications as directed by registered nurse or physician.
  • Observed patients for any changes in their physical or mental condition.
  • Assisted residents in preparing for activities and social programs.
  • Assisted residents with bathing and dressing to promote personal hygiene.
  • Managed and maintained patient rooms, shared-living areas and nursing stations.
  • Exhibited compassionate care and communication regarding issues surrounding death and dying.
  • Communicated with patients to determine feelings, need for assistance or social and emotional support.
  • Assisted with lifting patients to move on or off beds, examination tables and surgical tables.

Education

Bachelor of Science - Public Health Nursing

Sam Houston State University
Huntsville, TX
05-2012

Certified Nurse Aide - Certified Nurse Aide

Lone Star College System
Tomball, TX
05-2004

Skills

  • Healthcare operations
  • Multidisciplinary team collaboration
  • Progress Monitoring
  • Documentation
  • Scheduling
  • Care Planning
  • Patient Education

Affiliations

  • Volunteer/ Long time member of My Church
  • Monthly Book Club
  • Family-oriented
  • Love outdoor Activities
  • Creative
  • Community Social Events

Languages

English
Full Professional

Accomplishments

  • Promoted to FirstLight Home Care Admin
  • Increased client hours through marketing and home assessments

Certification

  • CNA 2004

References

References available upon request.

Timeline

Care Coordinator

FirstLight Home Care of The Woodlands
01.2022 - Current

Certified Nursing Assistant

Private Caregiving
06.2019 - 07.2021

Certified Nursing Assistant

Harvest Home Healthcare
06.2012 - 06.2014

Bachelor of Science - Public Health Nursing

Sam Houston State University

Certified Nurse Aide - Certified Nurse Aide

Lone Star College System

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Sharnel Smith