Sharnell Henry
Texarkana,Ar
Summary
Highly-motivated employee with desire to take on new challenges. With experience in many fields, strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Store Clerk
Baptist Book Store
Texarkana, Texas
05.2022 - 03.2024
- Processed customer payments accurately and efficiently.
- Provided excellent customer service by greeting customers, responding to questions, and offering assistance with locating items.
- Organized store shelves according to product type and size.
- Inventoried merchandise on a regular basis to ensure accuracy of stock levels.
- Assisted in training new staff members on proper cash handling procedures and use of POS system.
- Verified that all pricing was accurate before putting items out for sale.
- Created displays to promote special offers or seasonal products.
- Operated cash register in accordance with company policies and procedures.
- Maintained records of inventory transactions such as purchases, returns, restocking fees.
- Resolved customer complaints in a timely manner to maintain positive relationships with shoppers.
- Performed opening, closing duties including counting money in registers at start, end of shift, reconciling discrepancies between computer-generated reports and actual count totals.
- Followed safety protocols when lifting heavy objects or operating machinery within the store environment.
- Balanced receipts against cash on hand at end of shift to ensure accuracy in accounting records.
Assistant Manager - Finance and Sales
RAC-Acceptance Now/Acima
Texarkana, AR
05.2021 - 01.2022
- Prepared financial reports and statements on a monthly basis.
- Analyzed existing accounting systems, procedures and controls to identify areas of improvement.
- Assisted the Manager in developing annual budget plans for the organization.
- Monitored and reviewed financial transactions in compliance with company policies and regulations.
- Performed reconciliation of accounts receivable, accounts payable and general ledger accounts on a regular basis.
- Managed cash flow by monitoring payments received and due dates.
- Collection Calls(200+ daily), Bank deposits
- Took Payments, Gave extensions
CNA
Reunion Plaza Nursing and Rehabilitation Center
Texarkana
03.2017 - 04.2019
- Provided assistance with activities of daily living, including bathing, dressing and grooming.
- Assisted patients in ambulation and transfers using proper body mechanics.
- Performed vital sign assessments, such as taking blood pressure and temperature.
- Documented patient care services by charting in designated areas.
- Reported changes in patient conditions to registered nurse or physician.
- Answered patient call lights promptly and responded to requests appropriately.
- Observed patients for any physical or emotional changes, reported findings to medical staff immediately.
- Assisted with range of motion exercises and other rehabilitative activities per physician orders.
- Maintained a clean, safe environment for the patient by adhering to infection control policies and procedures.
- Utilized appropriate safety measures when handling hazardous materials or waste products.
- Monitored food intake and output as directed by nursing staff.
- Demonstrated excellent customer service skills when interacting with patients, families and guests.
- Participated in educational programs designed to improve knowledge of health care practices.
- Provided emotional support to family members during difficult times.
- Assisted in preparing meals according to prescribed diets while monitoring food consumption levels.
- Ensured compliance with HIPAA regulations regarding confidentiality of information.
- Administered medications under supervision of a licensed nurse.
- Recognized signs, symptoms of abuse, neglect and reported them per policy.
- Transported residents within the facility as needed.
- Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
Sales/Retail
Corner Store
Dallas
10.2015 - 02.2017
- Performed cashier duties, such as ringing up sales, processing payments and issuing receipts.
- Greeted customers upon entering the store and provided assistance.
- Stocked shelves with merchandise according to company standards.
- Tracked inventory levels throughout the day and restocked items as needed.
- Maintained a clean work environment by sweeping, dusting, vacuuming and mopping floors.
- Completed transactions in an efficient manner while providing excellent customer service.
- Offered suggestions for additional items that may be of interest to customers.
- Adhered to all safety regulations when handling hazardous materials or working with heavy equipment.
Customer Service Representative
Harte Hanks
Texarkana
10.2010 - 06.2011
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Answered inbound calls, chats and emails to facilitate customer service.
- Developed strong customer relationships to encourage repeat business.
- Set up and activated customer accounts.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Made outbound calls to obtain account information.
- Collected deposits or payments and arranged for billing.
Fast Food
Mcdonalds
Dallas
08.2005 - 07.2009
- Prepared food items according to customer specifications.
- Processed payments with cash register and credit card machines.
- Greeted customers and took orders, provided menu options and answered questions about the food.
- Maintained cleanliness of restaurant including tables, floors, counters and restrooms.
- Stocked condiments and other supplies in dining area.
- Followed all health codes standards for food preparation and storage.
- Assisted in closing procedures such as counting money, restocking supplies, cleaning equipment and organizing storeroom inventory.
- Ensured accuracy of orders by double-checking orders before serving them to customers.
- Checked expiration dates on products to ensure freshness.
- Reported any maintenance issues or safety hazards immediately to management staff.
- Assisted coworkers during busy periods by taking orders or refilling drinks.
- Served orders to customers at windows, counters and tables.
- Boosted customer satisfaction by quickly addressing and resolving complaints with food or service.
- Talked pleasantly with customers while taking orders and promoted positive image for business.
Education
Some College -
Texarkana College
High School Diploma -
Skills
- Cash Register Operation
- Customer Service
- Payment Processing
- Troubleshooting
- Merchandise Restocking
- Cash Handling Accuracy
- Patient Care
Certification
License In CNA, Texas Nursing school, Dallas, Tx, 09/01/11, 12/01/11
Affiliations
- Mentoring
- Active in Church
- Cook For Fun
- Read In Spare Time
- Love to Journal
Accomplishments
- National Honors Society
- Early Graduate/With Honors
- Top 5% of my graduate class
Languages
English
Professional
Spanish
Limited
Timeline
Store Clerk
Baptist Book Store
05.2022 - 03.2024
Assistant Manager - Finance and Sales
RAC-Acceptance Now/Acima
05.2021 - 01.2022
CNA
Reunion Plaza Nursing and Rehabilitation Center
03.2017 - 04.2019
Sales/Retail
Corner Store
10.2015 - 02.2017
Customer Service Representative
Harte Hanks
10.2010 - 06.2011
Fast Food
Mcdonalds
08.2005 - 07.2009
Some College -
Texarkana College
High School Diploma -
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