Summary
Overview
Work History
Education
Skills
Timeline
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Sharnell Johnson

New Orleans,LA

Summary

Energetic hospitality professional with can-do attitude and goal to work with public. with only a few months of experience as Front Desk Agent in varying environments. Dynamic and flexible employee with unparalleled multitasking and team leadership capabilities.

Overview

11
11
years of professional experience

Work History

Front Desk Agent

The Blake Hotel
New Orleans, LA
10.2021 - Current
  • Took reservations over phone, in person and via computer for guests and provided confirmation information.
  • Answered customer telephone calls promptly and appropriately handled needs.
  • Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
  • Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
  • Collected room deposits, fees and payments.

Patient Registration Representative

East Jefferson General Hospital
Metairie, LA
02.2017 - 08.2021
  • Set up patients in system by documenting key data, confirming eligibility and verifying insurance benefits.
  • Collected payments and co-pays from customers using large variety of insurance programs, adjusting amounts based on specific plan directives.
  • Accurately inputted patient and insurance information into company's computer system using [Software].
  • Explained financial responsibilities to patients as well as payment options and potential collection procedures imposed upon patients and other responsible parties.
  • Visited patients' rooms to collect insurance and financial information required for registrations.
  • Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.

Human Resources Assistant

Baker Maid Products
New Orleans, LA
05.2010 - 09.2016
  • Filed paperwork, sorted and delivered mail, and maintained office organization.
  • Organized new employee orientation schedules for new hires.
  • Delivered friendly assistance with new hires throughout interviewing and hiring process.
  • Screened applicant resumes and coordinated both phone and in-person interviews.
  • Set up orientations and initial training for new employees.

Education

High School Diploma -

Helen Cox High School
Harvey, LA
05.2008

Skills

  • Data Gathering
  • Common Area Maintenance
  • Registration Services
  • Checking Guests In and Out
  • Posting Charges
  • Concierge Services
  • Incoming Mail Sorting
  • Guest Amenities
  • Credit and Cash Payments
  • Tour Arrangements

Timeline

Front Desk Agent

The Blake Hotel
10.2021 - Current

Patient Registration Representative

East Jefferson General Hospital
02.2017 - 08.2021

Human Resources Assistant

Baker Maid Products
05.2010 - 09.2016

High School Diploma -

Helen Cox High School

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Sharnell Johnson