Summary
Overview
Work History
Education
Skills
Additional Information
Certification
Timeline
Personal Information
Generic

Sharnell Walker

Buffalo

Summary

Professional hospitality worker with over 10 years of experience, backed with keen eye for detail in front desk operations. Proven ability to handle guest inquiries and resolve issues efficiently. Reliable team player who thrives in dynamic environments, ensuring smooth daily operations and excellent customer service.

Professional beauty technician with strong background in nail care and design. Skilled in manicure, pedicure, nail art, and gel applications. Focused on team collaboration and achieving exceptional client satisfaction. Adaptable and reliable, able to meet changing needs in fast-paced environment.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Certified Nail Technician

SharNailz Nail Boutique
01.2017 - Current
  • Efficiently managed appointment bookings using salon software ensuring timely service for walk-in clients as well as regulars.
  • Implemented innovative marketing strategies including referral incentives to attract new customers while retaining existing ones.
  • Developed loyal clientele base by cultivating strong relationships built on trust and quality of work.
  • Promoted salon services through engaging social media content, attracting new clientele.

Sales Associate (seasonal)

Bath & Body Works
10.2024 - 05.2025
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.

Packer/Inspector

Nissha Medical Technologies
10.2022 - 11.2023
  • Inspector of hospital products.. Making sure products are printed, packed and labeled correctly.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Managed workload effectively under pressure during peak periods while maintaining focus on quality control measures.
  • Completed all assigned tasks promptly, adhering to strict deadlines while maintaining high-quality workmanship.

Youth Development Professional

Boys & Girls Clubs of America
10.2019 - 10.2022
  • Teaching Math & Reading skills . Creating activities for art and science. Making memories and positive relationships with the children who may not get it at home.

Front Desk Clerk/Receptionist

Best Western Hotel
02.2017 - 06.2019
  • Duties include answering phones, greeting and checking in guests, administrative assistant to the general manager, preparing breakfast for guest, responsible for accurately handling guest reservations
  • Was also in charge of daily housekeeping tasks which included scheduling, room assignment and breaks
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Provided exceptional customer service for a positive guest experience, resulting in repeat business.

Hotel Concierge

Garden Place Hotel
09.2016 - 02.2018
  • Responsible for checking guests in and out of hotel, management for housekeeping staff scheduling, daily financial drops, breakfast attendant
  • Utilized strong multitasking skills to manage multiple tasks simultaneously while maintaining a friendly demeanor under pressure.
  • Facilitated seamless communication between departments by relaying important updates regarding guest needs or requests promptly.
  • Contributed to team morale through effective collaboration techniques that fostered a positive work environment for all front desk staff members.

Leasing Consultant (Temp Agency)

Fiserv
02.2016 - 04.2016
  • Accepting inbound calls to assist either dealer or customer with leasing and returning vehicles .
  • Assisted with transport of vehicles to auction
  • Extreme computer skills, string customer service and phone skills, some finance education
  • Facilitated smooth move-ins for new residents by preparing lease agreements and coordinating logistics efficiently.
  • Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
  • Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.

Customer Call Center Representative

Iqor
01.2013 - 03.2016
  • Inbound and outbound calls to National Grid customers to assist with their utility bills, taking payments, starting and stopping service, setting up agreements
  • Escalated complicated customer account issues to supervisors and help desk workers.
  • Documented and detailed calls and complaints using call center's CRM database.
  • Enhanced customer satisfaction by addressing inquiries and resolving issues promptly.

Call Center Representative/Customer Service

SYKES Enterprises, Incorporated
08.2010 - 03.2012
  • To assist customers with opening bank accounts and secure financial security through banking
  • Sufficient in computers, word, excel, fast typed, able to navigate through multiple screens simultaneously, trained incoming agents on program skills
  • Reduced wait times for customers by efficiently handling high volumes of calls and resolving issues quickly.
  • Assisted customers in navigating online banking platforms, improving their overall digital banking experience.
  • Resolved complex customer situations by utilizing problem-solving skills and escalating issues when necessary.

Education

Cosmetology -

Continental School of Beauty
01-2018

Nail tech -

The Salon Professional Academy
04.2017

High School Diploma -

Kensington High School
Buffalo, NY
06-1998

Skills

  • Customer Service
  • Supervising experience
  • Hospitality services
  • Office management
  • Office experience
  • Computer skills
  • Microsoft Office
  • Time management
  • Administrative skills
  • Microsoft office
  • Complaint resolution
  • Nail extensions
  • Gel application
  • French manicure
  • Acrylic application
  • Manicure design
  • Hand massage

Additional Information

Very professional, Prompt, Positive Attitude, Team player, Willing to learn, Great customer service skills

Certification

Non-CDL Class C Driver's License

Timeline

Sales Associate (seasonal)

Bath & Body Works
10.2024 - 05.2025

Packer/Inspector

Nissha Medical Technologies
10.2022 - 11.2023

Youth Development Professional

Boys & Girls Clubs of America
10.2019 - 10.2022

Front Desk Clerk/Receptionist

Best Western Hotel
02.2017 - 06.2019

Certified Nail Technician

SharNailz Nail Boutique
01.2017 - Current

Hotel Concierge

Garden Place Hotel
09.2016 - 02.2018

Leasing Consultant (Temp Agency)

Fiserv
02.2016 - 04.2016

Customer Call Center Representative

Iqor
01.2013 - 03.2016

Call Center Representative/Customer Service

SYKES Enterprises, Incorporated
08.2010 - 03.2012

Nail tech -

The Salon Professional Academy

Cosmetology -

Continental School of Beauty

High School Diploma -

Kensington High School

Personal Information

  • Willing To Relocate: Anywhere
  • Authorized To Work: US for any employer

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