Sharnesha Craft
Cordova,TN
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
Work History
Salon Manager
KeyTooBeautyLLC
02.2018 - Current
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Demonstrated high level of customer service to increase retention.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Increased revenue through effective customer service.
Sales Manager
Key2MyCloset Boutique
01.2019 - Current
- .
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Maintained ethical and positive working environment to reduce turnover and promote high retention rates.
- Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
Quality Assurance Analyst
Fed Ex Tech Connect
07.2019 - 04.2021
- Supported company in maintaining work environment focused on quality, communication, collaboration, integration, and teamwork.
- Mentored and coached team members on QA topics and strategies.
- Organized and maintained work environment to allow for maximum productivity.
- Fixed identified issues to improve workflows.
- Adhered to standardized software quality assurance best practices, policies and processes.
- Reported progress, test metrics and results to project stakeholders.
- Examined events in application log management and monitoring tool to identify root causes for failures.
Customer Service Associate
K&G
10.2017 - 07.2019
- Addressed customer service inquiries quickly and accurately
- Communicated with supervisors to escalate customer concerns, store issues and inventory requirements
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Informed customers about special promotions and provided detailed information for various products.
- Provided training and support to new associates to help provide high-quality customer service.
- Handled billing and payment issues following guidelines, resolving disputes properly.
- Increased revenue by cross-selling and upselling products and services.
- Trained staff on operating procedures and company services.
Computer Repair Technician
Flextronics
09.2018 - 03.2019
- Serviced and repaired equipment according to manufacturer guidelines
- Problem Solving
- Provided information to customers regarding inspection findings and outlined repair or service options
Cashier
K&G
10.2018 - Current
- Worked closely with front-end staff to assist customers
- Drove sales and add-on purchases by promoting specific item options to customers
- Observed company return policy when processing refunds, including inspecting merchandise for wear or damage
- Helped customers update accounts, sign up for new services and take advantage of special offers
- Trained new team members in cash register operation, stock procedures and customer service
Quality Control
Paramount Staffing
07.2017 - 01.2018
- Scanned and verified quantity of products
- Assessed materials, parts and products for conformance with quality control requirements and production specifications
Warehouse Packer
Addecco
08.2013 - 06.2016
- Inspected products before packaging to avoid shipping defective or damaged goods to customers.
Education
Cosmetology Liscense - Hair, Nails & Skin
Empire Beauty School
Memphis, TN2018
High School Diploma -
Kirby High School
Memphis, TN2013
Skills
- Sales strategies
- Issue resolution
- Time Management
- Direct Sales
Timeline
Quality Assurance Analyst
Fed Ex Tech Connect
07.2019 - 04.2021
Sales Manager
Key2MyCloset Boutique
01.2019 - Current
Cashier
K&G
10.2018 - Current
Computer Repair Technician
Flextronics
09.2018 - 03.2019
Salon Manager
KeyTooBeautyLLC
02.2018 - Current
Customer Service Associate
K&G
10.2017 - 07.2019
Quality Control
Paramount Staffing
07.2017 - 01.2018
Warehouse Packer
Addecco
08.2013 - 06.2016
Cosmetology Liscense - Hair, Nails & Skin
Empire Beauty School
High School Diploma -
Kirby High School
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