Summary
Overview
Work History
Education
Skills
Timeline
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Sharnett Williams

Slidell,LA

Summary

Dynamic customer service professional dedicated to providing exceptional experiences for every customer. Known for consistently surpassing expectations through effective time management and multitasking skills. Adept at quickly grasping new concepts with innate sales acumen. Experienced in client communication, problem-solving, and fulfilling diverse needs. Proficient in active listening, researching solutions, and escalating complex issues to ensure prompt resolutions. Diligently maintains detailed records of interactions for future reference and continuous improvement.

Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.

Overview

9
9
years of professional experience

Work History

Bond Clerk/Intake Specialist

Orleans Parish Sheriff's Office
06.2024 - Current
  • Streamlined intake processes, enhancing efficiency and reducing processing time.
  • Maintained accurate and confidential client records in compliance with regulations.
  • Maintained accurate records of bond transactions, enhancing data integrity and retrieval speed.
  • Processed court documents and bond applications efficiently, ensuring compliance with legal standards.
  • Streamlined workflows for processing bonds, reducing turnaround time while maintaining accuracy.
  • Analyzed data trends to identify areas for process improvement within the department.

Remote Client Support Representative

Concentrix
08.2023 - 07.2024
  • Performing installations, modifications, and minor repairs on hardware and software systems.
  • Providing top-tier customer service by addressing customer and staff inquiries promptly.
  • Handling tickets related to technical requests or issues raised by staff members.
  • Troubleshooting and resolving network issues efficiently.
  • Resolved client inquiries via multiple communication channels, ensuring timely and accurate responses.
  • Resolved customer inquiries and complaints efficiently, enhancing overall satisfaction levels.
  • Implemented process improvements that streamlined workflow and reduced call handling times.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.

Remote Lead Recruiter

SnapNurse
08.2020 - 08.2023
  • Led recruitment strategies to identify and attract top nursing talent across multiple states.
  • Streamlined hiring processes, reducing time-to-fill positions while maintaining candidate quality.
  • Conducted comprehensive candidate assessments through interviews and evaluations.
  • Collaborated with healthcare partners to understand staffing needs and tailor recruitment efforts accordingly.
  • Orchestrated seamless interview processes and provided candidates with essential information.
  • Facilitated smooth onboarding procedures for new hires, ensuring a seamless transition into the organization.
  • Managed applicant tracking system to ensure efficient workflow and accurate record-keeping throughout recruitment process.
  • Mentored and trained junior recruitment team members, contributing to overall team development.

Remote Customer Service Specialist

InspiriTec
04.2020 - 08.2021
  • Managed a workload of 90 to 150 calls daily as a customer service representative.
  • Delivered detailed information about products and services to customers via phone and in-person interactions.
  • Efficiently processed orders, account cancellations, and resolved customer complaints.
  • Elevated customer satisfaction levels through swift and knowledgeable service delivery.
  • Managed customer inquiries through phone and email channels, ensuring timely resolution of issues.
  • Ensured exceptional service standards to guarantee customer contentment.
  • Identified and swiftly resolved customer issues and concerns.
  • Proficiently utilized call center software and customer relationship management (CRM) systems.
  • Adapted adeptly to evolving policies, procedures, and technological advancements.

Recruit Coordinator

Rhanstad
02.2017 - 04.2020
  • Conducted interviews or surveys to collect targeted information according to established protocols.
  • Recorded and categorized data or findings using computer software or prescribed documentation.
  • Initiated contact with interviewees via phone, mail, or in-person interactions.
  • Identified and addressed challenges in acquiring accurate data.
  • Proficient in troubleshooting common customer concerns and issues.

Education

Bachelor of Arts (B.A.) - Communication

Atlanta Metropolitan
Atlanta, GA

Skills

  • Sales experience
  • Industry networking
  • Bond market expertise
  • Organization skills
  • Teamwork
  • Problem-solving
  • Active listening
  • Data entry
  • Call center experience
  • Task prioritization
  • Complaint handling
  • Payment processing
  • Customer service
  • Critical thinking
  • Conflict resolution

Timeline

Bond Clerk/Intake Specialist

Orleans Parish Sheriff's Office
06.2024 - Current

Remote Client Support Representative

Concentrix
08.2023 - 07.2024

Remote Lead Recruiter

SnapNurse
08.2020 - 08.2023

Remote Customer Service Specialist

InspiriTec
04.2020 - 08.2021

Recruit Coordinator

Rhanstad
02.2017 - 04.2020

Bachelor of Arts (B.A.) - Communication

Atlanta Metropolitan

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Sharnett Williams