Sharnetta Stuckey
Charlotte,NC
Summary
Healthcare professional prepared to excel in patient care and administrative duties. Proven ability to manage patient interactions, coordinate appointments, and support clinical operations. Known for team collaboration and adaptability, leveraging communication and organizational skills to achieve optimal patient outcomes.
Overview
8
8
years of professional experience
Work History
Patient Service Specialist
Atrium Health
09.2024 - Current
- Improved patient satisfaction by providing efficient and friendly service during check-ins, registrations, and scheduling appointments.
- Ensured HIPAA compliance by maintaining strict confidentiality of patient information while handling sensitive documents.
- Adapted quickly to changing policies or procedural updates within the clinic, maintaining consistent levels of efficiency and accuracy in daily tasks.
- Trained new team members on clinic procedures, fostering a welcoming and cohesive work environment.
Center Manager
Charlotte Radiology/Carolinas Imaging Services
12.2019 - 07.2024
- Oversee over 20 plus employees including techs and patient reps
- Responsible for ordering office supplies including clinical; receive supplies in Envy.
- Responsible for investigating and solving customer’s complex problems that have been escalated.
- Responsible for setting goals for performance and deadlines in ways that comply with the company's plans and vision.
- Organizing workflow and ensuring employees understand their duties or delegated tasks.
- Responsible for authorizing timesheets and submit for payroll; approve/deny PTO requests
- Create patient rep schedules
- Contact vendors; review all modality schedules to ensure proper coverage
- Train new patient reps
Supervisor/Quality Trainer
Conduent- Highmark Blue Cross Blue Shield
10.2017 - 06.2020
- Promoted to supervisor after 6 months of training associates in member and provider services.
- Responsible for overseeing a team of 18 customer service advocates.
- Responsible for investigating and solving customer’s complex problems that have been escalated.
- Responsible for setting goals for performance and deadlines in ways that comply with the company's plans and vision.
- Organizing workflow and ensuring employees understand their duties or delegated tasks.
- Monitoring employee productivity, average handle time, adherence, hold times and providing constructive feedback and coaching.
Education
Associate of Arts - Health Care Administration
University of Phoenix
Tempe, AZ10-2013
Skills
- Appointment scheduling
- Patient confidentiality
- Insurance verification
- Professionalism and ethics
- Patient registration
- Healthcare systems
Timeline
Patient Service Specialist
Atrium Health
09.2024 - Current
Center Manager
Charlotte Radiology/Carolinas Imaging Services
12.2019 - 07.2024
Supervisor/Quality Trainer
Conduent- Highmark Blue Cross Blue Shield
10.2017 - 06.2020
Associate of Arts - Health Care Administration
University of Phoenix
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