Bachelor of Science - Public Relations, Media Sales, And Advertising
Morgan State University
Sharnicia Grandy
Gwynn Oak,MD
Summary
A highly motivated and passionate Relationship Banker with over four years of customer service experience. As a Relationship Banker, it is my role to provide personalized solutions to help meet financial needs, contributing to the success of the team. I have successfully managed a diverse portfolio of clients, ranging from individual customers to small business owners, and have consistency meet targeted client engagement goals and customer satisfaction goals.
Education
Skills
- Knowledge of general office automation software, practices and procedures in order to accomplish various work assignments
- Recognize transaction needs of clients
- Educate clients on all service digital channels and leverage technology to uncover opportunities
- Consistently present product offers and financial solutions
- Adequately participate with internal and external participants
- Consistently demonstrates clear and concise written and verbal communication skills
- Exceptional time management and organizational skills
- Proficient in Microsoft Office applications such as Word, Excel, and Powerpoint
- Effectively work in face-paced environments with frequently changing priorities, and assignments
- Currency and coin handling skills
Professional Experience
Relationship Banker, July 2022 – Present
Bank of America, Laurel, MD
- Delivers exceptional customer experience by exhibiting a friendly, welcoming, and professional attitude.
- Exemplifies passion, commitment, and a drive to deliver client services, outbound calls and inbound calls to acquire new relationships and deepen existing relationships through the cross-selling of relevant products and services while providing an exceptional client experience.
- Builds client relationships, meets client financial needs through personal connections and digital functionality, and asks open-ended questions, and listens to establish trust and build lasting relationships.
- Provides guidance on financial options for customers using a consultative approach.
- Utilizes personalized solutions to meet the client’s financial goals such as home ownership, wealth management, financial education, and managing debt.
- Works in partnership with specialists (Merill Lynch Financial Advisors, Mortgage Lending Specialists, and Small Business Bankers) to connect customers to experts who can help them with specialized financial needs.
- Appropriately assess risk when business decisions are made, demonstrating particular consideration for the company’s reputation and safeguarding by completing SARs and CTRs ensuring appropriate financial crime and risk escalation.
- Completes annual training on Bank Secrecy Act, OFAC, USA Patriot Act, and Anti-Money Laundering/Financial Crimes to stay informed on updated policy and procedures.
Relationship Banker, May 2019 – May 2021
State Employees Credit Union of MD, Rosedale, MD
- Effectively demonstrated the ability to conduct knowledgeable consultative conversations when working with clients.
- Learned products, services, and procedures quickly and accurately and delivered tailored solutions.
- Managed, and retained meaningful relationships with our customers.
- Actively participated in and maintained effective implementation and continuance of lobby management efforts.
- Ensured a thorough knowledge of all loan policies and state/federal consumer lending regulation such as NMLS registration.
Timeline
Bachelor of Science - Public Relations, Media Sales, And Advertising
Morgan State University