Sharniece Lawson
Summary
Detail-oriented Medical Billing and Coding graduate with 180 hours of externship experience. Skilled in assigning diagnostic codes, ensuring compliance, and optimizing reimbursement. Eager to apply expertise in patient services and administrative support to contribute effectively in healthcare settings. Also, a newly graduate of Associate Degree in Healthcare Information Technology Program at Miller Motte College
Overview
7
7
years of professional experience
Work History
Personal Shopper
Walmart Supercenter
12.2020 - Current
- Efficiently fulfilled online orders by selecting and packaging products according to customer preferences and specifications
- Maintained accurate inventory records and ensured stock availability for online orders
- Collaborated with team members to optimize workflow and meet productivity targets
- Provided friendly and knowledgeable customer service, addressing inquiries and resolving issues promptly
- Download customer's orders to hand-held computers
- Using TC-70 protocol sign-out shopping cards with customers' names, time of order, and special instructions
- Receive and process orders through an app Grocery shop for customers Help bag and label items placing in the appropriate staging area Contact customers about replacements to ensure satisfaction.
Patient Access Representative
MUSC Shawn Jenkins Children Hospital
03.2024 - 07.2024
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Provided excellent customer service to patients and medical staff.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Verified patient insurance eligibility and entered patient information into system.
- Trained new staff on filing, phone etiquette and other office duties.
- Answered incoming calls, scheduled appointments and filed medical records.
- Greeted and assisted patients with check-in procedures.
- Followed document protocols to safeguard confidentiality of patient records.
- Proficient in operating EPIC EHR System
Medical Billing & Coding Externship
Vital Family Chiropractic
11.2023 - 01.2024
- Efficiently fulfilled online orders by selecting and packaging products according to customer preferences and specifications
- Maintained accurate inventory records and ensured stock availability for online orders
- Collaborated with team members to optimize workflow and meet productivity targets
- Provided friendly and knowledgeable customer service, addressing inquiries and resolving issues promptly
- Download customer's orders to hand-held computers
- Using TC-70 protocol sign-out shopping cards with customers' names, time of order, and special instructions
- Receive and process orders through an app Grocery shop for customers Help bag and label items placing in the appropriate staging area Contact customers about replacements to ensure satisfaction.
Customer Service Representative
Convergent Outsourcing
01.2020 - 12.2020
- Effectively managed high-risk customer accounts by providing comprehensive customer service, including efficiently handling high call volumes.
- Advised store representatives and customers with detailed information about various products and promotions.
- Successfully resolved billing inquiries and disputes while offering essential technical support for Sprint-supported cell phones and wireless devices.
- Assisted representatives in National Retailers, Indirect, and Company-Owned Retailer (COR) stores.
- Maintained an impressive 90% positive feedback rate in customer surveys.
- Greet store reps with a warm, helpful, and friendly tone Provided exceptional customer support, specializing in the retention of high-risk customers.
- Managed high call volumes, ensuring prompt and efficient responses to customer inquiries.
- Delivered in-depth information about various products and promotional offers to store representatives and customers.
- Expertly handled billing inquiries and disputes, offering basic technical support for a wide range of Sprint-supported cell phones and wireless devices.
Lead Sales Associate
Dollar General
09.2017 - 11.2019
- Collaborated with the management team to streamline the allocation of responsibilities within the organization
- Provided comprehensive training to three new sales associates, facilitating their seamless integration into the team
- Consistently achieved recognition as the top sales associate for five consecutive months, resulting in a well-earned promotion to Lead Sales Associate
- Proficiently executed end-of-day sale opening and closing procedures, including meticulous handling of deposit contents
- Prioritized customer satisfaction by professionally addressing and resolving all customer complaints
- Demonstrated precision in recording prices and departments, as well as calculating subtotals for taxable items and final totals for customer purchases using the cash register
- Facilitated smooth transactions by accepting various forms of payment, including cash, checks, and credit card transactions, and providing change for cash transactions
Progressive Insurance Agent
SITEL Call/ Contact Center
12.2017 - 02.2019
- Effectively handled a high volume of daily calls, addressing customer inquiries, resolving issues, and providing comprehensive information on new insurance products
- Obtained state licensing to ensure compliance with regulatory requirements
- Specialized in handling inbound calls from potential customers seeking information on insurance rates and products
- Built trust with customers by gaining a deep understanding of their unique needs and offering tailored insurance solutions
- Held licenses to sell Auto, Boat, ATV, and endorse policies in multiple states, including AL, AR, GA, IL, KY, NC, SC, MA, NY, TN, WI, CA, and more
- Seamlessly managed multiple computer applications while efficiently handling a high volume of daily phone calls
- Acknowledged for achieving an average of 8 sales per month for two consecutive months, resulting in incentives such as substantial pay raises and gift cards
- Cultivated and maintained strong business relationships with clients, providing prompt and accurate service to foster customer loyalty
Education
High School Diploma -
Lucy C. Laney High School
Augusta05.2014
Medical Billing & Coding -
Miller-Motte College
Charleston, SC04.2024
Associate - Healthcare Information Technology
Miller Motte College ONLINE
Chattanooga, TN08.2024
Skills
- Documentation And Reporting
- Proficient in operating EHR system
- Eligibility Determination
- Patient Registration
- Excellent Attention to Detail
- Patient check-in
- Appointment Scheduling
- HIPAA Compliance
- Registration and Admissions
- Insurance Verification
State
SC
City
North Charleston
Timeline
Patient Access Representative
MUSC Shawn Jenkins Children Hospital
03.2024 - 07.2024
Medical Billing & Coding Externship
Vital Family Chiropractic
11.2023 - 01.2024
Personal Shopper
Walmart Supercenter
12.2020 - Current
Customer Service Representative
Convergent Outsourcing
01.2020 - 12.2020
Progressive Insurance Agent
SITEL Call/ Contact Center
12.2017 - 02.2019
Lead Sales Associate
Dollar General
09.2017 - 11.2019
High School Diploma -
Lucy C. Laney High School
Medical Billing & Coding -
Miller-Motte College
Associate - Healthcare Information Technology
Miller Motte College ONLINE
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