Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Sharniece R. Watkins

AL

Summary

Experienced claims specialist, service specialist, retail specialist, Assembler, motivated achiever, dedicated individual who can work independently and enjoys contributing to team effort reliable self-starter who will organize effectively, and recommend appropriate solutions, responding to customer inquiries and complaints.

Versatile worker highly skilled in planning to achieve strict delivery timeframes and maintain customer service and satisfaction benchmarks. In-depth knowledge of specialized transportation equipment.

Overview

10
10
years of professional experience

Work History

Warehouse Forklift Operator

The Home Depot Distribution Center
09.2024 - Current
  • Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
  • Built pallets and loads for partial and mixed pallets, wrapped finished pallets and staged pallets and loads into truck when ready for shipment.
  • Worked with racking systems and loaded or unloaded pallets, pulling and placing pallets on or off of vertical product racking systems and trucks, maximizing storage by stacking products vertically.
  • Received products using frequency scanners, unloaded shipments from trucks and fulfilled and organized orders to streamline customer delivery processes.

Substitute Teacher, K-12

Kelly Educational Staffing
08.2022 - Current
  • Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
  • Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
  • Kept students on-task with proactive behavior modification and positive reinforcement strategies.
  • Managed classroom behavior effectively, implementing clear expectations and consistent consequences for all students.

CNA

Aspire Physical Recovery Center
11.2021 - 07.2022
  • Measured vital signs while noting changes in patient reactions to treatment.
  • Practice safety and infection control policies and procedures
  • Monitored and recorded daily health metrics including vitals, physical activities, diet percentages, and bowel movements.
  • Participate in the organization and prioritization of patient and unit activities
  • Assist patients with daily living needs such as (feeding, bathing, assist with toileting, turn and dry assist)

Assembly laborer

Gestamp
01.2021 - 11.2021
  • Collected necessary parts, subassemblies, tools, and materials for project assembly.
  • Maintaining a high work ethic daily to achieve daily goal
  • Assembling parts that’s ready to be fitted to the vehicle
  • Operating robotics to weld imported parts that will make up the frame of the vehicle
  • Fixing parts to the frame

Financial Claims Specialist3

Wells Fargo Bank
05.2015 - 11.2020
  • Managed a high volume of claims effectively by prioritizing tasks and maintaining excellent organizational skills.
  • Enhanced customer satisfaction with timely communication, empathy, and clear explanations of claim outcomes.
  • Developed strong working relationships with external partners such as adjusters, legal counsel, and medical professionals to facilitate efficient claim resolution processes.
  • Settled complex claims fairly by applying critical thinking, negotiation skills, and detailed knowledge of insurance policies.

Education

Community College - Early Childhood Education

Shelton State Community College
Tuscaloosa, AL

High School - Advanced Studies

Bessemer City High School
Bessemer, AL
01.2012

Skills

  • Forklift operation
  • Warehouse organization
  • Truck loading and unloading
  • Problem-solving
  • Shipping and receiving
  • Heavy lifting
  • Materials handling
  • Loading and unloading
  • Workplace cleanliness
  • Warehouse safety

Accomplishments

  • Provides great customer service making customers knowledgeable in every way possible. Received numerous awards for giving great customer service.
  • Proactive sales specialist in receiving highest rank for the most credit accounts.
  • Created customer satisfaction survey, drastically reducing potential problems, and keeping high averages for overall employment goals.

Timeline

Warehouse Forklift Operator

The Home Depot Distribution Center
09.2024 - Current

Substitute Teacher, K-12

Kelly Educational Staffing
08.2022 - Current

CNA

Aspire Physical Recovery Center
11.2021 - 07.2022

Assembly laborer

Gestamp
01.2021 - 11.2021

Financial Claims Specialist3

Wells Fargo Bank
05.2015 - 11.2020

Community College - Early Childhood Education

Shelton State Community College

High School - Advanced Studies

Bessemer City High School

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Sharniece R. Watkins