Work History
Skills
Education
Certification
Affiliations
Summary
Generic
Sharnik Hansbrough

Sharnik Hansbrough

Unadilla,GA

Work History

Health Information Management Externship

Crisp Regional Hospital
09.2025 - Current
  • Collaborated with coding and billing staff in a small hospital environment to understand the connection between documentation, coding accuracy, and reimbursement.
  • Gained hands-on experience specializing in outpatient coding while training under inpatient and auditing professionals for broader exposure.
  • Participated in quality audits of health records to identify documentation gaps and recommend corrective actions.
  • Reviewed outpatient records to accurately assign ICD-10-CM, CPT, and HCPCS codes under supervision.
  • Utilize Cerner Millennium and Solventum 3M Encoder to accurately assign codes for patient encounters across Observation, Surgery, Emergency, and Infusion or Injection services.
  • Reviewed H&P, Operative Reports, Pathology Reports, and Physician Notes to assign accurate ICD-10-CM diagnostic and CPT procedural codes for outpatient encounters.

Technical Support Analyst

Crisp Regional Hospital
06.2024 - Current
  • Maintained high levels of customer satisfaction through empathetic listening and effective communication skills.
  • Resolved complex technical issues for clients, enhancing overall system performance.
  • Offered remote support for cloud-based and web-based clients via phone, email, and chat.
  • Collaborated with cross-functional teams to develop solutions for recurring technical problems.
  • Implemented a proactive asset management strategy that anticipated departmental needs and reduced productivity loss caused by purchasing delays.

Information Technology Specialist

Small Business Association – Office of Disaster
10.2018 - 01.2019
  • Assist with configuring and troubleshooting IT computer hardware, software, and networking technologies in a variety of local and remote locations; including PIV card activation/deactivation
  • Duties require computer skills to configure window-based computer equipment domain images, configure and utilize Virtual Private Networks (VPN), utilize remote access industry standards and use hard drive encryption standards such as Microsoft BitLocker
  • Performed physical requirements, including moving and installing monitors, printers, and workstations, running cabling, etc
  • To include the ability to lift between 25-35 pounds, stand, stoop and bend
  • Traveled to disaster sites that included hazardous working and/or living conditions, i.e., no water or electricity, and/or minimal lodging facilities in the affected declaration.

Major Incident Manager

Ally Bank
07.2013 - 03.2015
  • Clear, precise communication directly with Executive level through reporting and documentation of incident events
  • Leading and driving of technical conference bridges, performing Root Cause determination, SLA assessment, Change Management and reporting results directly to Executives, Senior Sustainability Managers, and all other stakeholders
  • Monitor network systems within NOC environment
  • Successfully managed high-pressure situations involving multiple parties, demonstrating excellent conflict resolution and negotiation skills.

Information Technology Analyst II - Tier III

HCR ManorCare
07.1999 - 07.2013
  • Adhere to the daily operations of ITIL Foundation industry standard processes and procedures to resolve high-severity global issues: Incident, Problem, Change, and Release utilizing HIPPA and SOX processes and procedures.
  • Supports incoming incidents for more than 55,000 employees, at more than 280 Medicare and Medicaid-certified skilled nursing and rehabilitation centers; hospice care in over 100 markets; to meet goals of a response time of 30 seconds; and to keep the abandonment rate at 5% or below.
  • Weekly trending and metrics meetings to develop team strategies and define customer service goals.
  • Created detailed documentation of system specifications, user guides, and best practices for easy reference by team members.

Skills

  • Health Information Management
  • Proficient in Outpatient Coding Practices
  • HIPAA and HITECH Compliance
  • ICD-10-CM, CPT, and HCPCS
  • Medical Terminology
  • Clinical Documentation Review
  • Reimbursement & Revenue Cycle Processes
  • Experience with Cerner Millennium
  • Experience with PointClickCare
  • Experience with Solventum 3M Encoder
  • Experience with SQL
  • Experience with Power BI

Education

Bachelor of Science - Health Information Management

Southern New Hampshire University
Manchester, NH
10-2025

Professional Diploma - Private Investigations

Ashworth College
Atlanta, GA
01.2016

Professional Diploma - Microsoft Network Engineer

Stautzenberger College
Maumee, OH
06-2009

Certification

  • Registered Health Information Administrator| Pending
  • Six Sigma White Belt
  • Lean Six Sigma White Belt
  • CompTIA CIOS: IT Operations Specialist
  • CompTIA Network+
  • CompTIA A+ : IT Technician
  • Microsoft Certified Professional
  • HelpDesk Institute: ITIL Foundations
  • Dale Carnegie: Leadership

Affiliations

  • Sigma Chi Psi Sorority Incorporated
  • National Society of Leadership and Success
  • Alpha Beta Kappa Honor Society

Summary

Health Information Management professional with a strong foundation in healthcare technology and 30 years of IT experience, including 20 years in hospital systems. Currently completing a Bachelor of Science in Health Information Management (expected October 2025). Experienced in outpatient coding, clinical documentation review, and EHR systems including Cerner Millennium and Solventum 3M Encoder. Skilled in HIPAA compliance, data governance, and the secure management of patient information. Brings a unique blend of HIM expertise and technical insight to improve data integrity, support accurate coding, and enhance workflow efficiency across clinical operations.

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