SHARNISE WYCHE
Conley
Summary
Attentive, responsive, and results-driven professional with remarkable customer service orientation, effective communication, quick thinking, and time management skills, complemented with in-depth knowledge of customer service practices and company products. Possess exceptional ability to work under pressure, as well as manage conflicts and escalated customer issues. Adept at mitigating gaps in product knowledge, as well as in adhering to administrative procedures and organizing account data for customer service purposes. Known for expertise in exceeding performance targets, maintaining high-quality standards, and improving customer service, satisfaction, and retention.
Overview
18
18
years of professional experience
Work History
CSR Remote, Front End, Data Entry Specialist
Ellenwood
01.2022 - 01.2025
- Detail-oriented Data entry
- Quality manages database management tools
- Manage customer accounts and personal accounts
- Assurance and Integrity tailoring data entry roll
- Proficient in Microsoft Excel and Word at 45 WPM
Security Professional
Atlanta
01.2021 - 01.2024
- Monitoring Premises, Patrolling property
- Accidents reports and files
- Trained to recognize suspicious criminal activities
- Contact emergency responders and extent assistance
- Authorizing control access to entry and exit points.
Management
Food Industry, Cater, Nutrition
Atlanta
01.2020 - 01.2024
- Serve Safe Certified
- Managing Task to achieve a positive work space
- Focus and align skills to accomplish a productivity workspace
- Acknowledge and contribute my help to ensure team member’s positive feedback.
Warehouse Associate
FEDEX
Ellenwood
01.2019 - 01.2022
- Contributed to the efficient management of the warehouse, which included receiving, staging, and storing incoming merchandise.
- Handled the processing of new stock by inputting information into the system and adding labels.
- Quickly picked and prepared orders; pulled and packaged products for quick shipment.
Sales Floor Stock Clerk
BJ'S WAREHOUSE
Austell
01.2015 - 01.2019
- Imparted product knowledge to customers to educate them on products and service offerings, as well as assist them in making product selections that best fit their personal needs.
- Served a lead role in answering customer inquiries, as well as addressing any problems and complaints.
- Kept displays for the entire store visually appealing and effective.
- Worked closely with customers regarding the latest styles and trends.
- Effectively answered customer questions by keeping knowledge of ongoing market and products up-to-date.
- Made sure to simultaneously balance the needs of multiple customers in a fast-paced retail environment.
- Gained in-depth system knowledge of Kronos, CSM, and Bluezone.
CSR
BOOST
Atlanta
01.2012 - 01.2015
- Delivered remarkable service by managing customer inquiries, billing questions, payments, and service requests.
- Exemplified a keen eye for details and sound judgment in documenting, researching, and resolving customer service issues.
- Ensured that documentation for new sales, warranties, and service program sign-ups are properly organized.
- Managed the presentation of promotions and special offers to customers that stimulated sales.
- Facilitated the exchange of merchandise, refund of money, or adjustment in bills to resolve customers' service or billing complaints.
Customer Service Representative
WORLDWIDE LITIGATIONS CALL CENTER
Atlanta
01.2007 - 01.2012
- Responded to inbound calls and provided timely response and assistance regarding consumer accounts that were in collections and payment plans.
- Leveraged technical skills in accurately and appropriately entering information in all customers’ databases, which included Kronos, and CSM for all accounts with Citibank, Bank of America, Suntrust, and PNC.
- Accomplished comprehensive research on all accounts payable and accounts receivables, along with vendor inquiries regarding applicable invoices with their accounts.
- Assumed a dynamic role in processing journal entries from customer feedback material.
- Provided appropriate assistance to customers through governance in customer service call scripting.
Education
Bachelor - Criminal Justice
STRAYER UNIVERSITY
01.2027
High School -
Pebblebrook High School
01.2009
Skills
- Customer Service
- Project Organization
- Operational Improvement
- Product and Service Delivery
- Business Operations Management
- Conflict Resolution
- Data Analysis and Reporting
- Problem Identification
- Team Management
Timeline
CSR Remote, Front End, Data Entry Specialist
01.2022 - 01.2025
Security Professional
01.2021 - 01.2024
Management
Food Industry, Cater, Nutrition
01.2020 - 01.2024
Warehouse Associate
FEDEX
01.2019 - 01.2022
Sales Floor Stock Clerk
BJ'S WAREHOUSE
01.2015 - 01.2019
CSR
BOOST
01.2012 - 01.2015
Customer Service Representative
WORLDWIDE LITIGATIONS CALL CENTER
01.2007 - 01.2012
Bachelor - Criminal Justice
STRAYER UNIVERSITY
High School -
Pebblebrook High School
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