Sharnita Attaway
Summary
Portrays excellent customer relations skills. Able to complete a variety of tasks in a timely manner. Retains new information with minimal difficulty. A team player. Takes initiative. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Child Care Worker
Foundations Of Learning Childcare Center
01.2021 - Current
- Monitors and supervises children keeping them safe and healthy
- Prepares food and snacks for children and organizes meal time
- Helps children maintain good hygiene and changes the diapers of infants and toddlers
- Organizes activities designed to help children learn about their world and develop their own interests
- Creates schedules to ensure that children have adequate physical activity, rest, food and intellectual stimulation
- Watches for any signs of behavioral or emotional problems in children and alerts parents to the problems
- Keeps records of children's routines throughout the day
- Introduces babies, toddlers and small children to basic concepts like reading and sharing toys
- Works with children on language skills and creative activities like art, music and dance.
- Developed age-appropriate activities and crafts to engage children.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Maintained effective schedule balance between rest periods, active play, and instruction.
- Provided emotional support and guidance to children during difficult times.
Customer Service Representative
Direct Television
09.2009 - 02.2012
- Ingoing and outgoing calls from customers for billing and technical and billing issues.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Documented and detailed calls and complaints using call center's CRM database.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
Dietary Clerk
University Hospitals
06.2007 - 08.2008
- Handling high volume calls, recording meal orders per patient request, imputing dietary intake restriction orders as delegated by Physician, Nurse, and Dietician, applying human relations skills to respect and protect patient rights and to maintain cooperative working relationships with physicians and co-workers.
- Handled customer inquiries and suggestions courteously and professionally.
- Focused on satisfying patients' food service needs and dietary requirements.
- Built relationships to promote collaborative environment.
Education
Associate in Liberal Arts in Psychology - Applied Psychology
Cuyahoga Community College
Cleveland, OH05.2015
Pharmacy Technology
Cleveland Institute of Dental-Medical Assistants
Cleveland, OHDental Assisting
Cuyahoga Community College
Cleveland, OHDiploma in General - General Studies
John F. Kennedy HS
Cleveland, OH01.2004
Skills
- Honor roll student
- Perfect attendance
- Able to multi-task
- Able to work under pressure
- Behavior Management
- Care Planning
- Age Appropriate Learning
- Meal Preparation
- Toilet Training
- Child Safety and Security
Certification
- Child Development Associate
- Training - working with children ages birth to 5 years old.
Timeline
Child Care Worker
Foundations Of Learning Childcare Center
01.2021 - Current
Customer Service Representative
Direct Television
09.2009 - 02.2012
Dietary Clerk
University Hospitals
06.2007 - 08.2008
Associate in Liberal Arts in Psychology - Applied Psychology
Cuyahoga Community College
Pharmacy Technology
Cleveland Institute of Dental-Medical Assistants
Dental Assisting
Cuyahoga Community College
Diploma in General - General Studies
John F. Kennedy HS
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