Sharnita Henry
Humble,TX
Summary
Nursing leader with experience in staff supervision, care coordination, and patient advocacy across clinic and hospital settings. Ensure accurate Epic charting, resolve patient concerns, and maintain continuity of care. Support daily operations through clear, cross-department communication.
Overview
24
24
years of professional experience
Work History
Supervisor I
Kelsey-Seybold
Houston, Texas
07.2025 - Current
- Supported clinic staff and patient care workflows at Kelsey-Seybold.
- Directed daily operations for a team of 15 employees.
- Monitored employee productivity and provided constructive feedback and coaching.
- Trained staff on clinic procedures and service standards.
- Recruited and hired staff, ensuring the team was equipped with the necessary skills.
- Trained new employees on company policies and procedures.
- Organized daily schedules for providers, nurses, and front desk staff to enhance workflow efficiency.
- Resolved patient concerns and escalated critical issues to leadership for timely resolution.
- Coordinated supply orders to ensure adequate inventory levels for clinic operations. and kept work areas organized.
- Reviewed medical records for accuracy and complete documentation.
- Maintained records for employee performance, attendance, leave requests, and disciplinary actions.
- Adhered to company policies to maintain compliance and operational standards., objectives, and communication goals.
- Worked with other departments to coordinate workflow processes between teams.
- Served as liaison between upper management and staff, supporting open communication.
Primary Nurse Case Administrator
Blue Cross Blue Shield of Texas
04.2024 - Current
- Evaluated medical guidelines and benefit coverage to determine appropriateness of services.
- Submitted cases for criteria failures, facilitating timely resolutions and approvals.
- Performed admission reviews based for medical necessity based upon MCG guidelines and specification.
- Evaluated patient histories, complaints, and current symptoms.
- Communicated with healthcare team members to plan, implement and enhance treatment strategies.
- Documented patient factors such as diet, physical activity levels, and behaviors to inform treatment plan modifications.
- Communicated lab results and physician orders to patients, ensuring clarity and understanding of next steps.
- Offered exceptional care and support to individuals recovering from acute incidents and dealing with chronic conditions.
- Encouraged health-promoting behaviors to improve patient health and reverse disease.
Nurse Manager
Encompass Health Rehabilitation Hospital
01.2023 - 01.2024
- Managed 15 nurses and Certified Nursing Assistants in 78-bed hospital, providing nursing guidance that sustained high patient satisfaction and care standards.
- Monitored staff performance and provided coaching and formal counseling to staff.
- Facilitated peer groups and continuing education to enhance patient outcomes and promote evidence-based practices.
- Applied clinical judgment and comprehensive knowledge of facility policies to assist floor nurses with patient care decisions.
- Investigated complaints from families, patients, and clinical staff, developing tailored solutions to resolve complex challenges.
- Responded to emergency situations with speed, expertise and level-headed approaches to provide optimal care, support and life-saving interventions.
- Helped patients and families feel comfortable during challenging and stressful situations, promoting recovery and reducing compliance issues.
- Performed personnel interviewing, hiring, disciplinary actions and dismissals.
- Worked 48 hours monthly as a floor nurse, providing direct patient care in a hospital setting.
Nurse Manager
Post Acute Medical
10.2022 - 12.2022
- Managed 10-12 nurses and Nursing Assistants with nursing activities in a 42-bed hospital by providing comprehensive nursing guidance and maintaining outstanding patient satisfaction and care standards.
- Monitored staff performance and provided targeted coaching and formal counseling to enhance team effectiveness.
- Applied clinical judgment and knowledge of facility policies to support floor nurses in making effective patient care decisions.
- Coordinated with healthcare team to establish, enact and evaluate patient care plans.
- Evaluated patient needs and preferences to build and update tailored treatment plans.
- Received and investigated complaints from families, patients, and clinical staff, developing effective solutions to complex challenges.
- Performed personnel interviewing, hiring, disciplinary actions and dismissals.
- Worked 36 hours monthly on the floor to ensure consistent clinical skills.
Office Manager
Ware Transportation Trucking and Logistics
01.2022 - 09.2022
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Coordinated scheduling and resource allocation to ensure timely operations and effective calendar management.
- Administered payroll and maintained proper documentation of employee personnel.
- Set team priorities and maintained schedules while tracking performance to align with organizational goals.
- Monitored client payments and promptly followed up on past due accounts to maintain cash flow.
- Managed approximately 30 incoming calls, emails and faxes per day from customers and dispatchers
- Interpreted and communicated work procedures and company policies to staff.
Assistant Nurse Manager
Ochsner Medical Center Neuroscience Progressive Unit
10.2020 - 11.2021
- Collaborated with healthcare team to plan and implement patient treatment protocols, enhancing overall patient outcomes.
- Determined appropriate interventions and nursing diagnosis to address patient needs
- Monitored patients closely to spot problems and reported serious concerns to treating physicians for timely interventions
- Monitored patients for medication side effects, adverse reactions, and improvements to ensure safe and effective care.
- Educated patients on health-related issues, disease prevention, and general wellness
- Mentored nursing personnel and supported professional development
- Applied clinical judgment and comprehensive knowledge of facility policies to assist floor nurses with patient care decisions.
- Maintained accurate and detailed records in Epic for patient treatments and unit activities.
Charge Nurse
Ochsner Medical Center
10.2019 - 11.2020
- Assessed and assisted patients with a diverse range of comorbid chronic diagnoses, including chronic obstructive pulmonary disease (COPD), asthma, congestive heart failure (CHF), cerebrovascular accidents (CVA), diabetes, and sepsis.
- Assessed unit patients continuously from admission to discharge.
- Oversaw medication administration, monitored distribution, and documented patient responses to ensure safe and effective treatment.
- Coordinated and supervised nursing and ancillary staff assignments based on patient care needs to optimize unit operations.
- Coordinated and performed patient admissions, transfers and discharges.
- Distributed assignments to RNs, LPNs and resident advisors, guided work and delivered training to promote proper care standards for patients.
- Trained and mentored new RNs on best practices, hospital policies and standards of care.
- Trained new nurses in proper techniques, care standards, operational procedures, and safety protocols.
- Performed IV infusions, intramuscular injections, peritoneal dialysis, IV pushes and oral subcutaneous.
- Directed unit staff and promoted quality care for diverse patients.
- Coordinated and assigned specific roles to team members during emergency situations to ensure efficient response.
- Led daily briefings to communicate changes in patient care assignments, enhancing team clarity and responsiveness.
- Supported physicians and consultants with tests and procedures.
- Audited patient charts in real-time, verifying accuracy and completion of information.
- Oversaw daily staff scheduling and delegated tasks to ensure operational efficiency.
Registered Nurse Triage Lead
St. Vincent Cardiology
09.2018 - 10.2019
- Oversaw patient admissions and triaged cases based on acuity to ensure appropriate department placement and high-quality care delivery.
- Collected data on symptom onset, presenting problem, and medical diagnoses to inform triage decisions.
- Analyzed symptoms with established protocols to determine patient acuity.
- Rendered telephone advice according to established guidelines and protocols.
- Answered incoming patient calls, gathering history and symptoms to determine scope of medical complaints.
- Communicated triage information to primary care team to discuss disposition.
- Assessed patient conditions, monitored behaviors and updated supervising physicians with observations and concerns.
- Responded to emergency situations with speed, expertise and level-headed approaches to provide optimal care, support and life-saving interventions.
- Quickly responded to situations impacting safety and security to the unit, actualizing crisis prevention interventions to control and de-escalate situations.
Registered Nurse, Float Pool
St. Vincent's HealthCare
06.2013 - 09.2018
- Monitored and managed treatment interventions to ensure optimal patient outcomes.
- Communicated patient test results to physicians and collaborated on personalized care plans.
- Performed blood and blood product transfusions and intravenous infusions to address patient symptoms or underlying causes.
- Collected lab specimens and interpreted diagnostic tests to inform treatment decisions.
- Monitored and recorded patient condition, vital signs, recovery progress and medication side effects.
- Administered medications, tracked dosages and documented patient conditions.
- Treated patients suffering from chronic and acute asthma, seizure disorders and pneumonia.
- Trained and mentored new RNs on best practices, hospital policies and standards of care.
- Assisted patients with healing and recovery after surgery by closely monitoring and caring for wounds, answering questions and educating about continued care strategies.
- Treated patients using pharmacological and non-pharmacological treatment modalities to address various disorders, diseases and injuries.
- Assessed patients' response to treatment and suggested ways to combat side effects.
- Evaluated patient histories, complaints, and current symptoms.
- Quickly responded to situations impacting safety and security to the unit, actualizing crisis prevention interventions to control and de-escalate situations.
Home Health Nurse
Suwannee Medical Personnel
12.2011 - 06.2013
- Completed comprehensive assessment of patient, caregiver, and living situation to determine care needs
- Completed initial assessments of patients and family to determine and address individual home care needs.
- Educated patients about health maintenance and disease prevention to improve long-term outcomes
- Collaborated with patients, families, and interdisciplinary teams to promote safe and effective patient care
- Facilitated admission, case management, and follow-up skilled nursing visits to treat home health patients
- Supervised home health aides, LPNs, and volunteers managing 20-30 patients to ensure quality care delivery
- Conducted regular re-evaluations to address changes in needs and conditions, and introduced revisions to care plans.
- Documented changes in patient conditions and communicated concerns with the supervising healthcare provider to inform care decisions.
- Kept care agency informed of changes in conditions, responses, and care needs of
Licensed Practical Nurse
UF Health Medical Center
04.2003 - 07.2012
- Monitored patient's respiration, blood pressure, and blood glucose levels to ensure effective response to medical administration.
- Collected and documented vital signs to assess and respond to changes in patient conditions.
- Charted changes in patient conditions and communicated concerns to the supervising healthcare provider for timely intervention.
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
- Cared for patients' acute and chronic wounds by changing dressings and applying medicated compounds.
- Administered wound care, provided treatments, and assisted with procedure.
- Executed rehabilitation and treatment care plans to support patient recovery.
- Communicated concerns regarding clients' status, care and environment to nursing supervisors, clinical care supervisors and case managers.
- Responded to patient alarms and needs-assessment requests to identify a course of treatment.
- Promoted patient satisfaction by assisting with bathing, dressing, toileting and exercising.
- Assisted physicians with examinations and patient scans during diagnostic processes.
- Collected biological specimens and packaged for laboratory transport to complete diagnostic tests.
- Comforted and counseled patients and families throughout the care process.
Education
Master of Science - Nursing Education
Capella University
07-2027
Bachelor of Science - Nursing
Florida State College At Jacksonville
Jacksonville, FL, United States01-2018
Associate of Science - Nursing
Florida State College At Jacksonville
Jacksonville, FL03-2013
Certified Practical Nurse: Licensed Practical Nurse -
Concorde Career College
Jacksonville, Florida, USA05-2003
Skills
- Care coordination
- Epic charting
- Patient assessment
- Quality improvement
- Clinical instruction
- Nursing education
- Operations management
- Staff management
- Staff training
- Employee onboarding
- Performance management
- Performance reviews
- Budget management
- Supply chain management
- Risk management
- Process management
- Workflow management
- Coaching and mentoring
- Communication skills
- Attention to detail
- Priority management
- Conflict resolution
- Professional and courteous
Timeline
Supervisor I
Kelsey-Seybold
07.2025 - Current
Primary Nurse Case Administrator
Blue Cross Blue Shield of Texas
04.2024 - Current
Nurse Manager
Encompass Health Rehabilitation Hospital
01.2023 - 01.2024
Nurse Manager
Post Acute Medical
10.2022 - 12.2022
Office Manager
Ware Transportation Trucking and Logistics
01.2022 - 09.2022
Assistant Nurse Manager
Ochsner Medical Center Neuroscience Progressive Unit
10.2020 - 11.2021
Charge Nurse
Ochsner Medical Center
10.2019 - 11.2020
Registered Nurse Triage Lead
St. Vincent Cardiology
09.2018 - 10.2019
Registered Nurse, Float Pool
St. Vincent's HealthCare
06.2013 - 09.2018
Home Health Nurse
Suwannee Medical Personnel
12.2011 - 06.2013
Licensed Practical Nurse
UF Health Medical Center
04.2003 - 07.2012
Master of Science - Nursing Education
Capella University
Bachelor of Science - Nursing
Florida State College At Jacksonville
Associate of Science - Nursing
Florida State College At Jacksonville
Certified Practical Nurse: Licensed Practical Nurse -
Concorde Career College