Summary
Overview
Work History
Education
Skills
Timeline
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Sha'Rodney Jackson

Atlanta,GA

Summary

Dynamic professional with a proven track record at the Internal Revenue Service, enhancing tax compliance and revenue through strategic debt management and interpersonal communication. Expert in applicant tracking systems and recruitment, demonstrated at AT&T. Achieved notable improvements in customer relations and problem resolution, contributing to increased loyalty and operational efficiency.

Knowledgeable [Revenue Officer] with solid background in revenue management and compliance enforcement. Successfully identified and resolved complex tax discrepancies, ensuring accurate and timely collections. Proven ability to communicate effectively and work collaboratively with diverse teams.

Professional with strong background in financial management and compliance, equipped to drive revenue growth and enhance operational efficiency. Known for strategic analysis, tax regulation expertise, and keen problem-solving skills. Proven ability to collaborate effectively within teams, adapt to evolving challenges, and deliver consistent results. Highly reliable and focused on achieving measurable outcomes.

Results-driven finance professional prepared to excel in revenue management. Demonstrates strong track record of identifying tax discrepancies and ensuring compliance. Reliable team collaborator known for adaptability and focus on achieving financial goals.

Communicative Revenue Officer versed in analyzing and interpreting financial records and business practices to determine appropriate resolutions for both government and taxpayers' interest. Customer-oriented and reliable with knowledge of advanced collections actions and concepts. Adept at communicating with over [Number] taxpayers daily.

Overview

6
6
years of professional experience

Work History

Revenue Officer

Internal Revenue Service, IRS
07.2023 - Current
  • Increased revenue by implementing effective tax collection strategies and monitoring taxpayer compliance.
  • Supported management with ad hoc reporting needs, enabling informed decision-making regarding revenue collection efforts.
  • Promoted transparency through clear reporting of findings during audits, enhancing understanding between taxpayers and the agency.
  • Provided guidance and service on various financial problems in order to assist taxpayers' in resolving tax issues.
  • Professionally negotiated and dealt with taxpayers in confrontational situations.
  • Processed tax payments, set up payment plans and worked with delinquent taxpayers to resolve issues.
  • Collected delinquent federal taxes and secured all delinquent returns.
  • Utilized advanced software tools to analyze financial data, pinpointing discrepancies for further investigation.

Talent Acquisition Specialist

AT&T
05.2021 - 06.2023
  • Evaluated resumes, interviewed, and presented qualified candidates to hiring managers and solicited feedback to refine recruiting strategy.
  • Collaborated with hiring managers to determine job requirements and understand departmental needs.
  • Developed and maintained applicant tracking system, tracking all job openings, applicants and interviewing activity.
  • Conducted telephone and in-person interviews to assess candidate experience and qualifications.
  • Provided regular updates on talent acquisition performance metrics to senior leadership, supporting data-driven decision-making and continuous improvement efforts.
  • Managed full-cycle recruiting process for multiple roles simultaneously while maintaining high-quality standards in candidate assessment and selection.
  • Developed strong talent pipelines by utilizing various sourcing techniques, including social media, job boards, and networking events.
  • Provided regular updates to hiring managers and HR staff on recruitment activities and progress.

Customer Service Representative

Xfinity Comcast
05.2019 - 05.2021
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

Education

Bachelor of Science -

Georgia Gwinnett College
Lawrenceville, GA
05-2027

Skills

  • Debt management
  • Applicant tracking systems
  • Data entry
  • Interpersonal communication skills
  • Account monitoring
  • Onboarding processes
  • Problem resolution
  • Customer relations
  • Data-driven decision making
  • Salary and benefits negotiations
  • Cash flow management
  • Call center experience
  • Tax compliance
  • Scheduling
  • Call center operations
  • Recruitment
  • Microsoft Excel
  • Screening resumes

Timeline

Revenue Officer

Internal Revenue Service, IRS
07.2023 - Current

Talent Acquisition Specialist

AT&T
05.2021 - 06.2023

Customer Service Representative

Xfinity Comcast
05.2019 - 05.2021

Bachelor of Science -

Georgia Gwinnett College

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Sha'Rodney Jackson