Sharol Gonzalez
Kissimmee,FL
Summary
Highly efficient well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
8
8
years of professional experience
Work History
Crew
Mod Super Fast Pizza Holdings
2023.08 - Current
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Processed customer orders and accurately handled payment transactions.
- Developed and managed relationships with customers to increase customer loyalty.
General Manager
Wendys Restaurant
2016.05 - Current
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
- Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
- Optimized scheduling practices to ensure appropriate coverage during peak hours while minimizing labor costs.
- Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
- Improved employee morale through recognition programs that acknowledged individual achievements and team successes.
- Resolved problems promptly to elevate customer approval.
- Motivated, trained, and disciplined employees to maximize performance.
- Handled cash accurately and prepared deposits.
- Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
- Managed financial aspects of the business, including budgeting, forecasting, and cost control for optimal profitability.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
Education
High School Diploma -
Osceola High School
Kissimmee, FL2016
Skills
- Menu Memorization
- Food Preparation
- Customer Engagement
- Customer Service
- Order Management
- Hospitality Service Expertise
- Performance Improvement
- Clear Communication
- Problem-Solving
- Cash Handling
- Time Management
- Interactive Communication Skills
- Business Development
- Financial Management
- Customer Relationship Management (CRM)
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Crew
Mod Super Fast Pizza Holdings
2023.08 - Current
General Manager
Wendys Restaurant
2016.05 - Current
High School Diploma -
Osceola High School
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