Summary
Overview
Work History
Education
Skills
Accomplishments
Personal Information
References
Timeline
Generic
Sharolyn Griffin

Sharolyn Griffin

Littleton,CO

Summary

Experienced and strategic leader with a Master’s degree in Business Administration, seeking the role of Project Manager V. Adept at planning, directing, and coordinating activities in fields such as engineering, research and development, financial systems, and product rollout. Committed to driving project success and innovation through effective leadership and collaboration.

Summary of Qualifications Coordinate projects, making detailed plans to accomplish goals and directing the integration of technical activities. Present and explain proposals, reports and findings to stakeholders Recruit employees, assign, direct, evaluate their work, and oversee the development of staff. Analyze technology, resource needs and market demand, to plan and assess the feasibility of projects Review and approve contracts and cost estimates Supervise Teams by mentoring and training in established processes and procedures. Direct, review and approve product designs and changes Developed training materials to ensure quality and regulations maintained. Consult with clients to prepare project specifications. Ensuring compliance with regulatory, policies, and guidelines related to quality requirements

Overview

26
26
years of professional experience

Work History

NOC Manager, Metrics and Reporting

DISH
Littleton, CO
03.2023 - Current
  • Wireless Network Engineering – GRC

Supervisor, Wireless Network Operations Center

DISH
09.2022 - 03.2023
  • Wireless Network Engineering-NOC

Team Lead, Network Surveillance

DISH
08.2022 - 09.2022
  • Wireless Core Functions

Manager Network Services

DIRECTV
01.2021 - 08.2022
  • Satellite/Network

Sales Team Coach

AT&T
11.2019 - 01.2021
  • Consumer Sales

Escalations Manager for Small Business Credit and Collections

AT&T Finance
Nashville, TN
06.2015 - 11.2019
  • Finance

NOC Team Lead

AT&T
Nashville, TN
02.2013 - 06.2015
  • Wireless NOC

Small Business Sales Associate

Bellsouth Telecommunications
Jackson, MS
08.2005 - 02.2013
  • Business Office

Operator Services Agent

Bellsouth Telecommunications
Jackson, MS
03.1999 - 08.2005
  • Residential operations

Education

MBA - Master of Business Administration

University of Phoenix
Phoenix, AZ

Bachelor of Arts - Business

Belhaven University
Jackson, MS

Associates - Fine Arts

Hinds College
Raymond, MS

Skills

  • Verbal and written communication skills
  • Problem-solving skills
  • Attention to detail
  • Interpersonal skills
  • Ability to work independently
  • Time management
  • Leadership skills
  • Mentoring skills
  • Knowledge of production processes
  • Quality control
  • Cost management
  • Knowledge of business principles
  • Strategic planning
  • Resource allocation
  • Production methods
  • Computer software knowledge
  • MS Word
  • MS PowerPoint
  • MS Project
  • Visio
  • Google Suite
  • Vendor management
  • Contract management
  • Purchase request management
  • Purchase order management
  • Spending tracking
  • Training and mentoring
  • SLA management
  • Performance Analysis
  • Team Management
  • Vendor Relationship Management
  • Escalation management
  • Customer Support
  • User Support
  • Team Collaboration

Accomplishments

  • 2024- LEAD Foundations 3 “Leadership with Your Team”- DISH INC
  • 2023 – LEAD Foundations 2 – DISH INC
  • 2022 – AWS Certificate of Completion
  • 2022 – ITIL Certificate of Completion
  • 2018- COE (Circle of Excellence Award)
  • 2017- Team Employee Net Promoter Survey Facilitator
  • 2015 - Received Hero Certificate for Perfect Attendance AT&T
  • 2009 – Received the Certificate of Completion for Basic Electricity

Personal Information

Title: NOC Manager, Metrics and Reporting

References

  • Andrew Kim, (408) 960-5069, Andrewkim.abk@gmail.com
  • Joshua Huber, (303) 250-5849, jbh517567@gmail.com
  • Fionna Owens, (414) 349-4070, Fionna.l.owens@gmail.com

Timeline

NOC Manager, Metrics and Reporting

DISH
03.2023 - Current

Supervisor, Wireless Network Operations Center

DISH
09.2022 - 03.2023

Team Lead, Network Surveillance

DISH
08.2022 - 09.2022

Manager Network Services

DIRECTV
01.2021 - 08.2022

Sales Team Coach

AT&T
11.2019 - 01.2021

Escalations Manager for Small Business Credit and Collections

AT&T Finance
06.2015 - 11.2019

NOC Team Lead

AT&T
02.2013 - 06.2015

Small Business Sales Associate

Bellsouth Telecommunications
08.2005 - 02.2013

Operator Services Agent

Bellsouth Telecommunications
03.1999 - 08.2005

MBA - Master of Business Administration

University of Phoenix

Bachelor of Arts - Business

Belhaven University

Associates - Fine Arts

Hinds College
Sharolyn Griffin