Sharolyn Staten Mercy
Houston,TX
Summary
Patient Services Specialist with exceptional communication skills offering patient-centric approach to comprehensive administrative support in healthcare clinics and facilities. Demonstrated to deliver outstanding customer service and leverage technology to manage patient scheduling and registration processes to facilitate patient care. Skilled in fostering positive patient experiences while maintaining cost-efficiency and compliance. Organized Patient Service Representative with 30 years of experience in healthcare. Adept at patient advocacy and education with commitment to efficiency. Skilled at coordinating busy offices and maintaining professionalism in stressful situations. Dedicated administrative professional well-versed in communication and team building. Knowledgeable in medical terminology and scheduling. Ready to bring 30 years of relevant work experience to your team. Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
30
30
years of professional experience
Work History
Patient Access Specialist
University Of Texas MD Anderson Cancer Center
04.1999 - 01.2020
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
- Collected and validated patient demographics and insurance information.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
- Prepared patient identification band and completed admissions papers.
- Providing excellent customer service by promptly answering patient inquiries.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Trained new staff on hospital processes and procedures.
Patient Services Coordinator
University Of Texas MD Anderson Cancer Center
04.1990 - 03.1999
- Demonstrated exceptional customer service to foster welcoming and professional environment for patients.
- Scheduled appointments to enter appointment date and time into computerized scheduler.
- Verified patient's insurance eligibility and benefits coverage.
- Collected forms, insurance card and co-pay to facilitate registration process and prepare patient for appointment.
- Provided patient with after-visit summary and scheduled next appointment to maintain continuous care and facilitate treatment plan.
- Collected patient co-pay and issued receipt to confirm payment.
- Verified patient availability during appointment scheduling process to reduce reschedules and cancellations.
- Called patient to confirm appointment and prepared paperwork prior to visit to expedite check-in process.
Education
No Degree - Medical Terminology
Houston Community College
Houston, TX04.1995
No Degree -
Grambling State University Lab High School
Grambling, LA08.1976
High School Diploma -
Carroll High School
Monroe, LA05.1976
Skills
- Appointment Scheduling
- Clinic Administration
- Reminder Calls
- Patient Appointment Management
- Verifying Eligibility
- Patient Greeting
- Medical History Documentation
- Patient Intake
- Patient Registration
- Demographics Information
- Patient Records Gathering
- Multi-Line Telephone Systems
- Customer Service
- Outbound Calling
- Insurance Verification
- Financial Documentation
Timeline
Patient Access Specialist
University Of Texas MD Anderson Cancer Center
04.1999 - 01.2020
Patient Services Coordinator
University Of Texas MD Anderson Cancer Center
04.1990 - 03.1999
No Degree - Medical Terminology
Houston Community College
No Degree -
Grambling State University Lab High School
High School Diploma -
Carroll High School
Similar Profiles
Mahesh NandyalaMahesh Nandyala
Postdoctoral Research Fellow at The University of Texas at Austin & The University of Texas MD Anderson Cancer CenterPostdoctoral Research Fellow at The University of Texas at Austin & The University of Texas MD Anderson Cancer Center
Cynthia WilliamsCynthia Williams
Clinical Nurse, Outpatient at University of Texas MD Anderson Cancer CenterClinical Nurse, Outpatient at University of Texas MD Anderson Cancer Center
CLINTON CORALESCLINTON CORALES
Advanced Practice Provider - Hospital Medicine at University of Texas - MD Anderson Cancer CenterAdvanced Practice Provider - Hospital Medicine at University of Texas - MD Anderson Cancer Center
Kimberly LongKimberly Long
Neuroendovascular Interventional Technologist at University of Texas - MD Anderson Cancer CenterNeuroendovascular Interventional Technologist at University of Texas - MD Anderson Cancer Center
Malcolm ConeoMalcolm Coneo
Life Insurance Agent at Bankers Life Insurance Company Of AmericaLife Insurance Agent at Bankers Life Insurance Company Of America