Sharom Cruz
Houston
Summary
Dynamic professional with a proven track record at Woodforest Bank, excelling in cash handling and customer relationship development. Adept at multitasking and problem-solving, I enhanced customer experiences while maintaining accuracy in financial transactions. Recognized for building trust and delivering exceptional service, contributing to a seamless banking environment.
Financial services professional prepared for this role with strong customer service and cash-handling skills. Known for reliability, adaptability, and teamwork. Possesses effective communication and problem-solving abilities that ensure smooth operations and customer satisfaction.
Professional with strong expertise in property management and leasing. Known for driving occupancy rates and ensuring tenant satisfaction. Strong focus on team collaboration, adaptability, and achieving results. Proficient in client relations, contract negotiations, and market analysis. Trusted for reliability and effective communication.
Experienced with customer service and transaction processing. Uses effective communication and problem-solving skills to address client needs. Track record of accuracy in cash handling and fostering positive customer interactions.
Experienced with property management and tenant relations, ensuring smooth leasing processes. Utilizes effective communication and negotiation skills to maintain tenant satisfaction. Track record of strong organizational abilities and problem-solving skills.
Overview
5
5
years of professional experience
Work History
Bank Teller
Woodforest Bank
07.2023 - Current
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Processed customer transactions promptly, minimizing wait times.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Assisted customers in opening new accounts, facilitating a smooth onboarding process for new clients.
- Collaborated with team members to ensure smooth operations and high-quality service.
Leasing Agent Management
The Carlisle Apartments
06.2022 - 06.2023
- Performed background, reference and credit checks as part of screening process of prospective tenants.
- Expedited the leasing process for prospective tenants by efficiently managing application paperwork and conducting background checks.
- Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns.
- Toured property with prospective tenants and provided wealth of information in regards to its key features.
- Managed move-in process smoothly by coordinating schedules with new residents and ensuring all necessary documentation was completed accurately.
- Distributed and followed up on tenant renewal notices.
- Maintained detailed records of all leasing transactions for easy access during audits or internal reviews.
- Collected monthly rent payments and other fees, always properly recording, and processing money.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
Training Coach
Chick-fil-A
01.2020 - 04.2022
- Enhanced employee performance by developing and implementing comprehensive training programs.
- Promoted collaboration among team members with group exercises and interactive workshops during training sessions.
- Conducted post-training evaluations, utilizing data to refine future coaching strategies for increased effectiveness.
- Established strong relationships with trainees, cultivating trust and enhancing receptiveness to learning opportunities.
- Mentored junior trainers and subject matter experts on effective presentation and facilitation techniques.
- Reduced time to proficiency for new hires through efficient onboarding and targeted coaching sessions.
- Collaborated with cross-functional teams to develop cohesive training materials aligned with company objectives.
- Evaluated employee competencies, identifying gaps and providing tailored coaching solutions for improvement.
- Facilitated team building activities and workshops to improve communication, collaboration and productivity.
- Created and implemented innovative strategies to engage clients in coaching journey.
- Developed customized learning paths for employees based on their unique strengths and developmental needs.
Education
Associate Degree in Accounting - Accounting
Houston Community College
Houston, TX05-2027
High School Diploma -
Harmony Science Academy Houston High School
Houston, TX05-2022
Skills
- Attention to detail
- Professionalism and courtesy
- Problem-solving
- Money handling
- Multitasking
- Deposit and withdrawal management
- Critical thinking
- Cash counting
- Computer skills
- Customer relationship development
- Organizational skills
- Transaction processing
- Listening and comprehension
- Cash handling expertise
- Relationship building
- Data entry efficiency
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Portuguese
Limited Working
Timeline
Bank Teller
Woodforest Bank
07.2023 - Current
Leasing Agent Management
The Carlisle Apartments
06.2022 - 06.2023
Training Coach
Chick-fil-A
01.2020 - 04.2022
Associate Degree in Accounting - Accounting
Houston Community College
High School Diploma -
Harmony Science Academy Houston High School
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