Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sharon Ann Taylor

Business Administration
Granite City,Illinois

Summary

Dynamic Consultation Specialist with a proven track record at Business Owner, enhancing client satisfaction through personalized solutions and strategic process improvements. Skilled in cross-functional coordination and problem-solving, I successfully implemented technologies that streamlined operations, resulting in increased efficiency and long-term business growth. Committed to integrity and fostering strong client relationships.

Experienced with delivering comprehensive consultation services to diverse clientele. Utilizes analytical thinking to develop and implement effective solutions. Track record of fostering strong client relationships and ensuring high levels of client satisfaction.

Knowledgeable Administrative Assistant with strong background in providing consultation services across various industries. Successfully navigated complex projects, delivering tailored solutions that meet client needs. Demonstrated expertise in problem-solving and effective communication, ensuring client satisfaction and operational efficiency.

Overview

16
16
years of professional experience

Work History

Consultation Specialist

Business Owner
07.2015 - Current
  • Optimized service delivery by implementing new technologies and digital platforms for seamless client interactions.
  • Assisted in the development of marketing materials, highlighting the company''s unique value proposition to attract potential clients.
  • Developed strong relationships with clients, effectively addressing their concerns and ensuring retention.
  • Evaluated the effectiveness of implemented strategies through regular performance assessments, making adjustments as necessary for continuous improvement efforts.
  • Developed resource publications, newsletter articles, and podcasts focused on needs of company clientele.
  • Presented data-driven insights during client meetings to support recommendations and facilitate informed decision-making processes.
  • Enhanced client satisfaction by providing personalized consultation services and tailored solutions.
  • Advised clients on best practices for maximizing their ROI, resulting in long-term business growth and increased revenue.
  • Created and implemented standard operating procedures and process workflows.
  • Performed operations to drive business performance, met quality and service level goals and collaborated with multiple stakeholders to maintain successful operations.
  • Streamlined processes for increased efficiency, implementing project management tools and techniques.
  • Maintained customer relationships and responded promptly and accurately to both internal and external questions and requests.

Intake Specialist

Special School District Of St. Louis County
12.2009 - 06.2021
  • Answered phone calls and provided new clients with required paperwork to initiate service.
  • Increased customer satisfaction with timely follow-ups, ensuring all necessary documentation was collected and processed promptly.
  • Completed intake assessment forms and filed clients' charts.
  • Maintained high levels of accuracy and compliance in data entry, ensuring all information was correctly entered into the required systems.
  • Assisted clients with complex situations by providing clear guidance on the intake process and available services, resulting in increased understanding and engagement.
  • Utilized critical thinking skills to analyze complex client situations and make informed recommendations for appropriate services and support.
  • Provided compassionate support to clients during the intake process, offering reassurance and understanding in times of distress.
  • Ensured client confidentiality by adhering to strict privacy policies when handling sensitive information during the intake process.
  • Maintained accurate, up-to-date client records for reliable reference and communications.
  • Reduced errors in documentation through diligent proofreading before submission, maintaining high standards of quality control throughout the entire intake process.
  • Enhanced client experience by conducting thorough intake assessments and accurately identifying their needs.

Education

Associate of Science -

Illinois Business Technical School
Granite City, IL

Skills

  • Cross-functional coordination
  • Problem-solving
  • Time management
  • Attention to detail
  • Multitasking and organization
  • Integrity and honesty
  • Team collaboration
  • Verbal and written communication
  • Decision-making
  • Team leadership & development
  • Work Planning and Prioritization

Timeline

Consultation Specialist

Business Owner
07.2015 - Current

Intake Specialist

Special School District Of St. Louis County
12.2009 - 06.2021

Associate of Science -

Illinois Business Technical School

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Sharon Ann TaylorBusiness Administration