Sharon Abbott
Temple,PA
Summary
Passionate Volunteer with experience in various types of outreach initiatives. Energetic individual with compassionate nature and drive to serve local community. Offers in-depth knowledge of community resources and energy to tackle challenging demands.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Volunteer
James A. Haley Veterans' Hospital
Tampa , FL
2019.11 - Current
- Guided Veterans in learning Tai Chi & Qigong for health benefits.
- Incorporated qigong exercises into lessons for deeper relaxation effects.
- Instructed group classes at various levels including beginner, intermediate, and advanced.
- Conducted assessments of student's physical abilities to ensure safety during class activities.
- Demonstrated proper breathing techniques for improved balance and focus.
- Organized class schedules and managed student attendance records.
- Promoted the benefits of Tai Chi in the community through public speaking engagements and presentations.
- Provided assistance to staff in the daily operations of the organization.
- Provided guidance and support to fellow volunteers during their shifts.
Volunteer Member
AmeriCorps/ Seniors in Service OVC Program
Tampa , FL
2019.11 - 2023.07
- Completed day-to-day duties accurately and efficiently.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Cemetery Representative
Veterans Administration NCA
Washington , DC
2014.05 - 2017.07
Cemetery Representative
Arlington National Cemetery, Department of the Army
Arlington , VA
2008.09 - 2014.05
- Provided customer service by answering product and service related questions.
- Greeted customers and responded to inquiries in a timely manner.
- Demonstrated strong problem solving skills when faced with challenging situations or complex inquiries from customers.
- Collaborated with colleagues in other departments to ensure that all customer needs were met effectively.
- Assisted co-workers during busy periods or whenever needed in order to provide excellent customer service.
- Answered phone calls and directed them to appropriate personnel.
- Participated in training sessions designed to improve overall job performance.
- Consistently met daily performance goals set by management team members.
- Performed administrative tasks such as filing documents and updating records.
- Resolved customer complaints in a professional manner while remaining empathetic to their concerns.
- Demonstrated exceptional service skills by going above and beyond to satisfy customers on phone and in person.
- Participated in regular team meetings to discuss performance, strategies, and goals.
Education
Bachelor of Arts - Interdisciplinary Studies
University of South Florida
Tampa, FL2000-12
Skills
- Team Collaboration
- MS Office
- Community Outreach
- Administrative Support
- Professional Appearance
- Telephone Etiquette
- Clerical Support
- Flexible Schedule
- Community Service
Certification
- Certified Tai Chi Instructor Level II
Timeline
Volunteer
James A. Haley Veterans' Hospital
2019.11 - Current
Volunteer Member
AmeriCorps/ Seniors in Service OVC Program
2019.11 - 2023.07
Cemetery Representative
Veterans Administration NCA
2014.05 - 2017.07
Cemetery Representative
Arlington National Cemetery, Department of the Army
2008.09 - 2014.05
Bachelor of Arts - Interdisciplinary Studies
University of South Florida
- Certified Tai Chi Instructor Level II
Similar Profiles
Michelle FletcherMichelle Fletcher
Certified Nursing Assistant at James A. Haley Veterans HospitalCertified Nursing Assistant at James A. Haley Veterans Hospital
EUGENE HICKS IIIEUGENE HICKS III
Maintenance Mechanic at James A. Haley Veterans HospitalMaintenance Mechanic at James A. Haley Veterans Hospital
Angela FandinoAngela Fandino
Perioperative Registered Nurse at James A Haley Veterans HospitalPerioperative Registered Nurse at James A Haley Veterans Hospital