Sharon Abrams

• Processed customer billing inquiries and resolved discrepancies efficiently.
• Managed accurate entry of billing data into internal systems.
• Collaborated with teams to ensure timely invoice generation and distribution.
• Maintained up-to-date knowledge of billing policies and procedures.
• Assisted in training new staff on billing processes and systems.
• Reviewed accounts for accuracy and compliance with company standards.
• Communicated effectively with customers regarding payment options and account status.
• Conducted regular audits of billing records to enhance data integrity.
• Answered customer inquiries regarding billings, payments, account status.
• Worked with team members to identify and develop process improvements.
• Investigated incorrect billings and processed refunds as necessary.
• Resolved discrepancies between customers' remittances and invoices received.
• Processed credit card transactions through Point-of-Sale terminals or online systems.
• Provided support to other departments within the organization as needed.
• Maintained accurate records of collections, adjustments and denials in the system.

Coordinated daily schedules for technicians to ensure timely service delivery.

• Utilized dispatch software to monitor service requests and technician locations.
• Communicated with customers to provide updates on service timelines and issues.
• Managed incoming calls and prioritized urgent requests for prompt attention.
• Collaborated with team members to troubleshoot logistical challenges in real-time.
• Assisted in training new dispatchers on systems and customer interaction protocols.
• Maintained accurate records of service appointments and technician assignments.
• Managed a large volume of phone calls while ensuring accuracy in data entry.
• Assigned drivers to appropriate routes based on customer needs.
• Resolved customer complaints related to service issues or delays.
• Utilized computer systems to locate addresses, calculate estimated arrival times, and provide directions when necessary.
• Tracked vehicles using GPS technology and provided real-time status updates as needed.
• Updated records of driver locations, delays, and cancellations.
• Performed administrative duties such as filing paperwork, updating databases, and preparing documents for review by management staff.

• Assisted customers with product selection and inquiries for optimal shopping experience.
• Maintained organized merchandise displays to enhance store aesthetics and accessibility.
• Processed transactions efficiently using point-of-sale systems for accurate sales reporting.
• Collaborated with team members to ensure timely restocking of inventory on shelves.
• Implemented store promotions and events to engage customers and drive sales interest.
• Trained new staff on customer service standards and operational procedures effectively.
• Addressed customer complaints promptly to maintain positive shopping environment.
• Monitored inventory levels regularly to support stock management and replenishment efforts.
• Operated cash register to process payments from customers.
• Stocked and cleaned shelves while maintaining neat and orderly store.
• Assisted customers in finding products, answered questions, and made product recommendations.
• Maintained store appearance by stocking shelves, organizing merchandise displays, and cleaning counters.
• Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
• Greeted customers and provided excellent customer service.
• Arranged merchandise for display to highlight new styles, attract customers, and enhance sales.
• Rang up retail purchases and processed payment cards, returning appropriate cash and coin to customers.