SHARON ACOSTA
Chicago Heights,Illinois
Summary
Detail-oriented professional experienced in strategic planning, cost optimization, and team leadership. Proven track record of developing successful strategies and managing operations to achieve both short-term and long-term goals. Exceptional problem-solving and communication skills, with the ability to motivate and lead teams to success. Highly organized, proactive, and results-oriented, with experience in financial management, organizational development, and operational excellence.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Interim General Manager
Pluckers
11.2025 - Current
- Increased overall efficiency by streamlining administrative processes such as invoicing, payroll, and recordkeeping.
- Ensured timely processing of payroll, maintaining the highest level of accuracy and professionalism.
- Oversaw daily operations, ensuring alignment with strategic goals and operational efficiency.
- Cultivated relationships with key stakeholders to drive collaboration and project success.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
Assistant General Manager
Pluckers
03.2025 - 10.2025
- Oversaw daily operations, ensuring smooth workflow and adherence to company standards.
- Monitored key performance indicators, driving accountability and continuous improvement within the team.
- Led staff meetings to align goals, share best practices, and address challenges proactively.
- Motivated, trained, and disciplined employees to maximize performance.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Managed financial aspects of the business, including budgeting, forecasting, and cost control for optimal profitability.
- Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
- Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
#3
Pluckers
12.2024 - 03.2025
- Managed inventory levels, optimizing supply chain efficiency to reduce costs.
- Carefully interviewed, selected, trained, and supervised staff.
- Correctly calculated inventory and ordered appropriate supplies.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Ensured compliance with local health department regulations through regular staff training sessions and facility inspections.
- Reduced staff turnover rate with effective leadership, open communication, and employee development opportunities.
- Mentored and developed staff members for career advancement opportunities, leading to a more skilled and motivated workforce.
Coach
Pluckers Wing Bar
04.2024 - 12.2024
- Analyzed team performance metrics to identify areas for strategic improvement and targeted coaching.
- Supervised daily restaurant operations, ensuring compliance with health and safety regulations.
- Trained and mentored staff on service standards and operational procedures.
- Implemented customer feedback systems, driving improvements in service delivery and guest satisfaction.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Reconciled cash and credit card transactions to maintain accurate records.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
Senior Operations Manager
Dave and Buster's
05.2022 - 03.2024
- Provided leadership in the development of short-term and long-term plans for daily operations management.
- Managed a team of over 50 operations staff, providing guidance, support and direction to ensure operational objectives were met.
- Analyzed financial data to identify areas for cost savings, revenue enhancement or other potential opportunities for growth.
- Successfully developed and implemented operational strategies to improve efficiency, reduce costs and increase customer satisfaction.
- Ensured compliance with regulatory requirements related to operations activities.
- Developed and trained Salaried Area Operations Managers.
Area Operations Manager
Dave and Buster's
07.2018 - 05.2022
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.
- Committed to delivering excellent customer service while working in a fast-paced environment.
- Met deadlines while maintaining high-quality deliverables.
- Developed departmental objectives, budgets, policies, procedures and strategies.
- Experience in operating different markets from slow to high volume. From Southwest to Midwest markets.
Key Holder
Dave and Buster's
01.2017 - 07.2018
Bartender
Dave and Buster's
09.2016 - 01.2017
Server
Dave and Busters
03.2016 - 09.2016
Education
High School Diploma -
Ysleta High School
El Paso, Texas05.2011
Skills
- Quality Assurance
- Operational Excellence
- Customer Service
- Vendor Management
- Policy Implementation
- Team Leadership
- Problem resolution
- Operations management
- Team player
- Efficient multi-tasker
- Effective leader
Certification
- Servsafe Alcohol
- Servsafe Food
languages
Spanish
Fluent
Timeline
Interim General Manager
Pluckers
11.2025 - Current
Assistant General Manager
Pluckers
03.2025 - 10.2025
#3
Pluckers
12.2024 - 03.2025
Coach
Pluckers Wing Bar
04.2024 - 12.2024
Senior Operations Manager
Dave and Buster's
05.2022 - 03.2024
Area Operations Manager
Dave and Buster's
07.2018 - 05.2022
Key Holder
Dave and Buster's
01.2017 - 07.2018
Bartender
Dave and Buster's
09.2016 - 01.2017
Server
Dave and Busters
03.2016 - 09.2016
High School Diploma -
Ysleta High School