Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Sharon Ahmad

Bensalem,Pennsylvania

Summary

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Dedicated [Industry] professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

30
30
years of professional experience
1
1
Certification

Work History

Assistant Retail Store Manager

Dollar General Store
10.2022 - 12.2023
  • Oversaw daily operations, ensuring smooth workflow while adhering to company policies and procedures.
  • Maintained visual merchandising standards to create an engaging shopping experience for customers.
  • Completed routine store inventories.
  • Empowered team members by delegating tasks effectively while also offering guidance when needed.
  • Trained and managed associates in customer service and sales techniques.
  • Managed scheduling for store shifts to accomplish proper staffing.
  • Assisted store manager in meeting standards for customer service and quality.
  • Enhanced customer satisfaction by resolving conflicts, addressing concerns, and providing exceptional service.
  • Collaborated with Store Manager to analyze sales data, identify trends, and develop targeted action plans.
  • Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.

Customer Service Associate

Wawa Food Markets
05.2014 - 09.2022
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
  • Maintained a high level of product knowledge, providing accurate information to customers.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Achieved consistently high levels of customer satisfaction by prioritizing empathy, patience, and effective problem-solving skills during interactions.

Cashier/Assistant Store Manager

Seven Eleven Cooperation
01.1994 - 04.2014
  • Met customer needs through polite, friendly and attentive service.
  • Maintained a clean and safe workspace, ensuring proper sanitation protocols were followed.
  • Handled cash drawer responsibly, accurately counting change and ensuring daily balances were correct.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Cleaned, swept, mopped, and disinfected shop area to maintain customer safety and health.
  • Worked with other associates to support cashiers and management needs.
  • Cleaned and sanitized cashier workstation and scanning area.
  • Counted cash drawers before and after shifts to verify accuracy and report discrepancies.
  • Reduced wait times for customers by quickly processing transactions and maintaining an organized work area.
  • Bagged items securely to minimize breakages and reduce losses.
  • Removed trash, swept, and mopped floors for professional appearance.
  • Handled high-pressure situations effectively during peak hours while maintaining a professional demeanor towards customers and colleagues.
  • Assisted with restocking shelves and inventory management to keep the store well-stocked and appealing to customers.
  • Provided exceptional customer service, addressing customer inquiries and resolving issues promptly.
  • Addressed and resolved complaints quickly to maintain customer satisfaction.
  • Collaborated with team members to maintain a positive work environment and boost employee morale.
  • Retrieved items for customers and verified prices.
  • Answered questions about store policies and addressed customer concerns.
  • Utilized strong communication skills in both one-on-one interactions with customers and in group settings with coworkers.
  • Supported store operations by assisting with tasks such as cleaning spills, organizing displays, or retrieving carts when necessary.
  • Maximized productivity through multitasking capabilities while remaining attentive to detail during busy periods of operation.
  • Participated in team meetings to discuss ways of improving store efficiency, customer service quality, and overall performance metrics.
  • Replenished shelves regularly to meet customer demand and maximise sales.
  • Processed returns and exchanges efficiently, adhering to company guidelines while prioritizing customer satisfaction.
  • Trained new cashier assistants in company policies, procedures, and best practices for optimal performance.
  • Contributed to store success by actively participating in promotional events and cross-departmental support when needed.
  • Trained new cashier team members in customer service and money handling processes.
  • Packed customer orders into boxes and bags, transferring to shopping cart.
  • Monitored store for suspicious activity and reported security concerns for prompt action.
  • Managed lines effectively by directing customers to open registers or assisting them with self-checkout machines as needed.
  • Performed cash, card and check transactions to complete customer purchases.
  • Handled cash with high accuracy and took care to check bills for fraud.

Education

High School Diploma -

John Bartram High
Philadelphia, PA

Skills

  • Staff Training and Development
  • Product Knowledge Expertise
  • Promotional planning
  • Loss prevention strategies
  • Goal Setting and Achievement
  • Cash handling proficiency
  • Store operations management
  • Sales strategy development
  • Staff Development
  • Employee Scheduling
  • Customer Engagement
  • Store operations

Certification

Food Certification Manager



Timeline

Assistant Retail Store Manager

Dollar General Store
10.2022 - 12.2023

Customer Service Associate

Wawa Food Markets
05.2014 - 09.2022

Cashier/Assistant Store Manager

Seven Eleven Cooperation
01.1994 - 04.2014

High School Diploma -

John Bartram High

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Sharon Ahmad