Sharon Alexander
Brooklyn/Staten Island/Queens/Bronx,NY
Summary
Health care management professional with robust background in overseeing operations within medical facilities. Skilled in optimizing patient care services, managing budgets, and ensuring compliance with health regulations. Strong focus on team collaboration and achieving results, adapting seamlessly to changing needs. Known for effective leadership, strategic planning, and fostering supportive environment for both staff and patients.
Overview
23
23
years of professional experience
Work History
Health Center Director
CPofNYs/Metro Community Health Centers
Brooklyn, NY
05.2003 - 01.2026
- Health Center Director
- Oversight of the day-to-day operations of the health center including but not limited to staffing, patient throughput, and all matters related to maintaining facility/environment. Provides operational and administrative support to the physicians and serves as liaison to all levels of the health center staff.
- Oversaw daily operations, ensuring compliance with health regulations and organizational policies.
- Developed and implemented strategic initiatives to enhance patient care services and accessibility.
- Led a multidisciplinary team, fostering collaboration to improve service delivery and operational efficiency.
- Conducted staff training programs, enhancing team capabilities in patient management and support services.
- Streamlined patient intake processes, reducing waiting times and improving overall patient experience.
- Monitored performance metrics, identifying areas for improvement in service quality and operational workflows.
- Established partnerships with community organizations to expand outreach and support for patients with cerebral palsy.
- Improved patient satisfaction by implementing efficient scheduling and appointment management systems.
- Reduced staff turnover rate through effective hiring practices, employee development programs, and a supportive work environment.
- Recognized for exceptional leadership in managing a diverse team of healthcare professionals, resulting in consistently high levels of performance and patient satisfaction.
- Implemented quality improvement initiatives to continuously assess and improve clinical outcomes for patients.
- Led successful patient outreach campaigns to increase awareness of available services and improve overall health outcomes within the community.
- Promoted a culture of continuous learning among staff members through ongoing training opportunities and professional development resources.
- Monitored patient feedback closely, addressing concerns promptly to ensure high levels of customer satisfaction and trust in our services.
- Ensured consistent delivery of high-quality patient care through regular review meetings with clinical team members where best practices were shared.
- Enhanced patient experience by implementing electronic medical record system, simplifying access to information and communication between staff members.
- Optimized space utilization within the facility to accommodate increasing patient loads while maintaining a comfortable environment for all visitors.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
- Managed financial aspects of the health center, ensuring budget adherence and cost-effective service delivery.
- Maintained open lines communication with staff, addressing any concerns or issues effectively and fostering positive work environment.
Education
Bachelor of Science - Health Care Administration
DeVry University
Queens, NY08-2016
Skills
- Microsoft Office, T
- Training, Management, School Nursing,
- Electronic Health Record Software,
- Office Procedures, Operational Improvement,
- Medical Terminology,
- Medical Billing,
- Quality improvement
- Healthcare administration
- Clinical operations
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking Abilities
- Reliability
- Organizational skills
- Excellent communication
- Effective communication
- Patient safety
- Adaptability and flexibility
- Verbal and written communication
- Decision-making
- Patient care assessment
- Training and mentoring
- Employee supervision
- HIPAA guidelines
- Medical terminology
- Employee recruitment and hiring
- Staff management
- Schedule management
- Conflict resolution
- Operations management
- Clinical staff management
- Goal setting
- Problem identification
- Staff supervision
Timeline
Health Center Director
CPofNYs/Metro Community Health Centers
05.2003 - 01.2026
Bachelor of Science - Health Care Administration
DeVry University