Stephanie Alvarenga
New Bedford,United States
Summary
Astute Medical Administrative professional trained in appointments, front desk management and recordkeeping. Helps staff maintain office operations at optimal levels with great organizational and multi-tasking abilities. Skilled at typing correspondence and managing files.
Overview
8
8
years of professional experience
Work History
Patient Access Representative
Southcoast Hospital Group
11.2023 - 09.2024
- Maintained and updated patient records for accurate, current medical histories.
- Answered incoming calls, routed messages and resolved patient inquiries within target timeframes.
- Supported office staff and operational requirements with administrative tasks.
- Conducted insurance verification and preauthorizations and managed patient charts.
- Scheduled for Bracing clinic, fax client schedule and schedules follow up appointments.
- Processed patient intakes and maintained ongoing communication with families on waiting lists.
- Maintained therapy schedules for Rehab.
Administrative Assistant
Meeting Street
11.2022 - 11.2023
- Organized the 30-day reports from the therapists, faxes to PCPs and maintains that process in the client chart.
- Ensured the confidentiality of information as appropriate.
- Greeted and received clients, family members and visitors in a courteous and professional manner.
- Made reminder calls for evaluations, confirmed new appointments and photographed new clients.
- Handled and resolved routine questions and inquiries.
- Scanned physician orders and evaluations into EPIC.
- Assisted with client appointment scheduling as well as billing, and reporting.
Patient Access Representative
South Coast Physicians
03.2019 - 11.2021
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
- Explained estimated cost for medical treatments and answered patient questions to promote good understanding of proposed services.
- Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
Dietary Aide
Southcoast Hospital Group
01.2018 - 03.2019
- Served meals to residents in accordance with established schedules and dietary procedures.
- Washed plates, cups, serving and eating utensils and kitchen equipment in commercial dishwasher.
- Maintained strict levels of cleanliness for tables, floors and prep areas.
- Cleared tables and removed dishes, trays and utensils from dining room to dishwashing area.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
Teachers Aide
Little Peoples College
05.2016 - 12.2017
- Supported student learning objectives through personalized and small group assistance.
- Assisted teachers with classroom management and document coordination to maintain positive learning environment.
- Promoted physical, mental and social development using classroom games and activities.
Education
High School Diploma -
Greater New Bedford Regional Vocational HighSchool
New Bedford, MA05.2015
Skills
- Interpretation and Translation Services (Spanish)
- Understanding Customer Needs
- Calm and Professional Under Pressure
- Customer Data Confidentiality
- Data Entry and Maintenance
- Courteous with Strong Service Mindset
- Upbeat and Positive Personality
- Efficient and Detail-Oriented
- Issue and Complaint Resolution
- Microsoft Outlook
- Customer Service and Assistance
Timeline
Patient Access Representative
Southcoast Hospital Group
11.2023 - 09.2024
Administrative Assistant
Meeting Street
11.2022 - 11.2023
Patient Access Representative
South Coast Physicians
03.2019 - 11.2021
Dietary Aide
Southcoast Hospital Group
01.2018 - 03.2019
Teachers Aide
Little Peoples College
05.2016 - 12.2017
High School Diploma -
Greater New Bedford Regional Vocational HighSchool