Sharon Anaston
Dallas
Summary
Dynamic Operational Excellence Director with a proven track record at Miner Corporation, skilled in business process reengineering and problem-solving. Enhanced customer satisfaction through innovative solutions and streamlined workflows, achieving significant operational improvements. Fostered collaboration and accountability within teams, driving performance and efficiency in fast-paced environments.
Overview
19
19
years of professional experience
Work History
Operational Excellence Director
Miner Corporation
07.2021 - 03.2025
- Improved customer satisfaction with timely and effective resolution of concerns and issues.
- Led cross-functional teams to achieve departmental goals, fostering collaboration and teamwork.
- Increased productivity by optimizing workflows and eliminating bottlenecks in operations.
- Reviewed internal systems regularly for potential inefficiencies or gaps in functionality that could impact overall performance.
- Fostered an environment of open communication among team members, encouraging feedback loops for continuous learning.
- Established performance benchmarks, monitoring progress towards these targets for ongoing operational success.
- Enhanced operational efficiency by streamlining processes and implementing innovative solutions.
- Analyzed key performance indicators to assess operational effectiveness and identify areas for improvement.
- Trained employees on best practices, ensuring a knowledgeable workforce capable of meeting organizational objectives.
Operations Manager
Miner Corporation
05.2017 - 07.2021
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Facilitated smooth collaboration between departments through clear communication channels.
Gen'l Manager - Ops, Installation/Healthcare Customer Service
Empire Today
08.2014 - 08.2016
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Cross-trained existing employees to maximize team agility and performance.
District Gen'l Manager - Sales & Operations
Sears Holdings
04.2006 - 04.2013
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Developed and maintained relationships with customers and suppliers through account development.
Education
MBA - Finance & Organizational Behavior
University of Texas At Dallas
Arlington, TXBachelor of Arts - Economics
University of Texas At Arlington
Arlington, TXSkills
- Quality management systems
- Business process reengineering
- Automation implementation
- Operational strategy
- Problem-solving
Timeline
Operational Excellence Director
Miner Corporation
07.2021 - 03.2025
Operations Manager
Miner Corporation
05.2017 - 07.2021
Gen'l Manager - Ops, Installation/Healthcare Customer Service
Empire Today
08.2014 - 08.2016
District Gen'l Manager - Sales & Operations
Sears Holdings
04.2006 - 04.2013
MBA - Finance & Organizational Behavior
University of Texas At Dallas
Bachelor of Arts - Economics
University of Texas At Arlington
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