SHARON ANTHONY
COLLEGE PARK,GA
Summary
Accomplished Senior Court Associate at Fulton County Superior & Magistrate Court, recognized for enhancing operational efficiency by streamlining filing processes. Expert in data integrity and team leadership, with proven success in customer service and problem-solving. Adept at training new hires and maintaining high-quality standards, ensuring superior service and compliance with company policies.
Overview
29
29
years of professional experience
Work History
Senior Court Associate
Fulton County Superior & Magistrate Court
01.2014 - Current
- Hired as a Court Associate in 2014 and received a promotion in 2022 to Senior Court Associate after displaying exemplary leadership, time management, and customer service skills.
- Perform inbound calls from customers to identify their needs, educate customers on requested or required information, and provide effective solutions when resolving problems.
- Thoroughly research information using all available resources, review and approve timecards, and serve as support staff to Court Supervisor 1 to assist with live chat aspects.
- Conduct thorough quality control testing on all data to sustain high accuracy and data integrity.
- Maintain updated court files with detailed case activity to be submitted to the legal counsel.
- Successfully streamlined the filing operational that resulted in the improvement of overall efficiency.
- Provide superior leadership support through the on-the-job training for new hires and serve as a Subject Matter Expert for the existing team in compliance with company policies and procedures.
Scheduler
Riverside Health System
01.2010 - 01.2011
- Served role in a health care call center environment to schedule appointments using system software.
- Maintained database of medical records by generating, adjusting, and processing files and documents.
- Professionally conferred with patients to obtain pertinent billing and demographic information.
Scheduler
Sentara Obici Hospital
01.2006 - 01.2009
- Scheduled visits, tests, surgeries, and follow-up appointments in collaboration with medical staff.
- Acted as a primary point of contact between patients and medical staff to explain preparation instructions, provide appointment reminders, and reschedule appointments as requested.
Admissions Clerk
Georgia Department of Corrections
01.1997 - 01.2006
- Performed accurate data entry to enter information into the computer system to assign codes to individuals and input the code into the database.
- Provided clerical functions include scanning and copying documents and distributing materials.
Education
High School Diploma -
McNair Senior High School
Atlanta, GA06-1990
Skills
- Data integrity
- Quality control
- Customer service
- Time management
- Document management
- Call handling
- Team leadership
- Problem solving
- Effective communication
- Customer interaction
- Customer service orientation
- Team collaboration
- New hire training
- Data entry
- MS office
- Leadership qualities
- EMR charting
Timeline
Senior Court Associate
Fulton County Superior & Magistrate Court
01.2014 - Current
Scheduler
Riverside Health System
01.2010 - 01.2011
Scheduler
Sentara Obici Hospital
01.2006 - 01.2009
Admissions Clerk
Georgia Department of Corrections
01.1997 - 01.2006
High School Diploma -
McNair Senior High School