Sharon A. Plowman

• During phone conversations, offered excellent customer service to donors of the National Rifle Association to enhance relationships and increase funding.
• Secured major donations for Jewish Voice Ministries through donor cultivation and relationship building
• Improved communication strategies through accurate usage of the scripts provided on each program
• Answered 50 to 100 calls per day

• Coordinated rides for members having an account with the Ambiance On Call Transportation Program assuring them of safe transport
• Developed exemplary knowledge of all aspects of the program making sure that all members were aware of the rules relating to their participation
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes between members and drivers
• Navigated between 2 & 3 computer screens and answering 30 to 60 calls
• Establishment of accounts for participants based on recommendations from doctors and program specifics
• Maintained detailed records of customer interactions ensuring proper follow-up and resolution of issues
• Exceeded performance metrics earning recognition as a top performer
• Established credit card system for more efficient expedition of payments
• Educated customers about billing, payment processing and support policies and procedures
• Ability to converse with a diverse clientele
• Transferring information received from the customer to the database while conversing on the phone

* Gathered and organized data through telephone conversations with designated individuals

* Managed multiple reports from shoppers ensuring timely delivery of high-quality editorial work

* Identified new market opportunities through information obtained from hotel properties in designated areas

* Provided valuable insights to managers of various areas within the car dealership through information received from the customer's communication with the call center

* Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails and walk-in clients